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Ch 7: Management in the Hospitality Industry

About This Chapter

Anyone interested in working in the hospitality field will need to understand management skills such as goal-setting and conflict resolution. Supervisors can review this chapter's lessons to learn more about these topics and how they relate to the management profession.

Management in the Hospitality Industry - Chapter Summary

The text and video lessons in this chapter review the role of management in motivation and employee relations in the hospitality field. These lessons cover topics such as:

  • Goal setting in management
  • The definition, types and examples of organizational goals
  • The definition and importance of workplace coaching
  • Hospitality industry coaching
  • The sources of workplace conflict
  • Conflict resolution in organizations

The extensive expertise of our lesson instructors make these lessons a great study resource for your organization's managers. Once the managers have completed each lesson, they can answer questions in the chapter's practice quizzes and final exam to make sure they understand some of the most significant information from the chapter.

How It Helps

  • Provides goals: Use these lessons to help managers learn about the most common types of organizational goals.
  • Defines terminology: These lessons provide comprehensive definitions of essential concepts and terms, ensuring that all your managers share a common vocabulary.
  • Offers solutions: Use these lessons to help managers learn about potential sources of conflict they may run into when working in hospitality management, and the best solutions to any potential problem.

Skills Covered

Ask managers to review each of these lessons so they may:

  • Recognize the major goals for hospitality management
  • Understand the importance of workplace coaching
  • Serve as an effective workplace coach
  • Identify and resolve different kinds of workplace conflicts

6 Lessons in Chapter 7: Management in the Hospitality Industry
Test your knowledge with a 30-question chapter practice test
Goal Setting as a Function of Management

1. Goal Setting as a Function of Management

Watch this video lesson to learn how goals help a company and its employees to succeed both in the day-to-day operations and in the long term helping the company grow and become more profitable.

What Are Organizational Goals? - Definition, Types & Examples

2. What Are Organizational Goals? - Definition, Types & Examples

This lesson is an in-depth review of organizational goals. It will give you an idea of the different types of goals, show examples of organizational goals, and discuss how each can be measured for success.

Coaching in the Workplace: Definition & Importance

3. Coaching in the Workplace: Definition & Importance

Just like sports, the workplace needs coaches too! This lesson will discuss the definition and importance of effective workplace coaching, including the strategies and behaviors that go along with it.

Coaching in the Hospitality Industry

4. Coaching in the Hospitality Industry

This lesson discusses the importance of coaching in the hospitality industry and how manager-led coaching can improve customer service and team collaboration.

Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict

5. Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict

Companies have to learn to deal with conflict on a daily basis. Organizational conflict is disagreement between groups or employees regarding work-related issues. Task, relationship and process are the three sources of conflict in a workplace.

Conflict Resolution: Managing Conflict in Organizations

6. Conflict Resolution: Managing Conflict in Organizations

Conflict can be solved in many ways. This lesson provides an overview of the different types of conflict resolution strategies, including avoidance, accommodation, competition, compromise, and collaboration.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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