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Ch 3: Management Process & Strategy

About This Chapter

This chapter includes video and text lessons focused on management processes and strategies. Use the quiz in each lesson to test yourself on main points that include functions of management, types of planning and operations management.

Management Process & Strategy - Chapter Summary and Learning Objectives

Managers at all levels have a large impact on the productivity of organizations. Their processes and strategies affect project planning, goal achievement, customer satisfaction and more. Using the appropriate strategies enables managers to run efficient and effective organizations. In this chapter, instructors guide lessons aimed at teaching you these processes and strategies. Use the quiz accompanying each lesson and the comprehensive chapter exam to test your understanding of the material. In these lessons, you'll learn things like:

  • The main steps of the strategic management process
  • Management functions and planning types
  • How to set goals and review their achievement
  • The role of managers in a company's quality and profitability
  • What operations management is and why it is important
  • Business case studies involving management styles

Lesson Objective
The Strategic Management Process Break down the four main steps involved in the strategic management process.
Four Functions of Management: Planning, Organizing, Leading & Controlling Evaluate the four functions of management and how managers can help companies succeed.
Types of Planning: Strategic, Tactical, Operational & Contingency Planning Differentiate between the various types of planning managers use.
Setting Business Department Goals Assess how departments can set goals that fit with their organization's vision.
Productivity, Quality, Profitability and the Role of Managers Point out the roles that different levels of management play in companies' quality and profitability.
Operations Management: Focusing on Production Efficiency & Customer Satisfaction Analyze the elements of operations management.
Reviewing Goal Achievement: Comparing Results to Set Goals Conclude goal achievement by making comparisons with set standards.
Business Case Study: Apple's Management Style Appraise Apple's management style.
Business Case Study: Management at Coca-Cola Analyze the management process and strategy of Coca-Cola.

9 Lessons in Chapter 3: Management Process & Strategy
Test your knowledge with a 30-question chapter practice test
The Strategic Management Process

1. The Strategic Management Process

We will be reviewing the strategic management process, starting with the four main steps of the process. These steps provide the foundation for understanding strategic management as a whole and will serve you well as you deal with management decision-making situations.

Four Functions of Management: Planning, Organizing, Leading & Controlling

2. Four Functions of Management: Planning, Organizing, Leading & Controlling

A person who holds a management position inside an organization is required to think strategically and conceptually in order to achieve organizational goals. This lesson will describe the four functions of management and how they relate to organizational success.

Types of Planning: Strategic, Tactical, Operational & Contingency Planning

3. Types of Planning: Strategic, Tactical, Operational & Contingency Planning

This lesson will explain the four types of planning used by managers, including strategic, tactical, operational and contingency planning. Terms, such as single-use plans, continuing plans, policy, procedure and rule, will also be defined.

Setting Business Department Goals

4. Setting Business Department Goals

Setting goals is an important part of organizational management. In this lesson, we'll look at a method that departments can use to develop goals that fit into the overall vision of their organization. A short quiz follows the lesson.

Productivity, Quality, Profitability and the Role of Managers

5. Productivity, Quality, Profitability and the Role of Managers

Top-, mid- and low-level managers play a significant role in how productivity and quality affects profitability in an organization. Each level of management makes different decisions about productivity and quality that impact an organization's profitability.

Operations Management: Focusing on Production Efficiency & Customer Satisfaction

6. Operations Management: Focusing on Production Efficiency & Customer Satisfaction

Operations is the lifeblood of any organization - how a business works and processes materials and services helps produce its output. In this lesson we will focus on operations and explain the elements present in it.

Reviewing Goal Achievement: Comparing Results to Set Goals

7. Reviewing Goal Achievement: Comparing Results to Set Goals

Progress towards goals must be monitored and reviewed to determine whether you're on the right track. In this lesson, you'll learn about comparing results against a standard to determine goal achievement.

Business Case Study: Apple's Management Style

8. Business Case Study: Apple's Management Style

Working for Apple may seem like a dream job for anyone interested in the latest technology. In fact, many employees contend it has everything to do with the management style. Few layers of management and creative freedom are some of the reasons Apple attracts so many young professionals.

Business Case Study: Management at Coca-Cola

9. Business Case Study: Management at Coca-Cola

This lesson examines and analyzes how the management process and strategy at Coca-Cola have developed. We look at the current organizational structure and learn how it developed from a unique combination of organizational structures and management models.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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