Ch 3: Managing Change in the Workplace

About This Chapter

This chapter addresses the subject of managing change in the workplace. Lessons discuss organizational change driven by both internal and external factors, challenges for management, the process of planned change, and more.

Managing Change in the Workplace - Chapter Summary

Make use of the lessons in this chapter to improve your ability to manage change in the workplace. Take a look at employee attitudes and behavior during change, and learn about sensitivity training for management. Additional lesson topics include:

  • Kurt Lewin's change model
  • Internal organizational change types
  • Change and organizational culture
  • Change implementation as top-down and bottom-up approaches
  • Companies as learning organizations

Video lessons average 5-10 minutes in duration and are hosted by our expert instructors. These lessons include a video transcript and a timeline tool for quickly locating any particular section you want to replay. You can submit questions directly to the instructor.

12 Lessons in Chapter 3: Managing Change in the Workplace
Test your knowledge with a 30-question chapter practice test
How Internal and External Factors Drive Organizational Change

1. How Internal and External Factors Drive Organizational Change

Managers must recognize and respond to all factors that affect their organizations. This lesson describes how the internal and external environments of an organization drive change within the company.

Kurt Lewin's Force-Field Analysis Change Model

2. Kurt Lewin's Force-Field Analysis Change Model

Kurt Lewin's force field analysis change model was designed to weigh the driving and restraining forces that affect change in organizations. The 'force field' can be described as two opposite forces working for and against change. In this lesson, we'll learn how to analyze the force field.

Lewin's 3-Stage Model of Change: Unfreezing, Changing & Refreezing

3. Lewin's 3-Stage Model of Change: Unfreezing, Changing & Refreezing

Organizational change does not have to be a complex process. In fact, Kurt Lewin did it in just three steps. This lesson discusses the three stages of organizational change according to Lewin, including unfreezing, changing and refreezing.

Employee Behavior & Attitudes During Organizational Change

4. Employee Behavior & Attitudes During Organizational Change

Change can be difficult for organizations. The fear of the unknown, fear of loss, fear of failure, disruption of relationships, certain personalities and internal politics are the main reasons for rejecting change. In order to manage change, the company needs to offer communication, support and participation.

Types of Internal Organizational Change: Structural, Strategic, People, and Process

5. Types of Internal Organizational Change: Structural, Strategic, People, and Process

Organizational change can occur in response to internal or external factors. This lesson focuses specifically on those changes that occur in a company's internal environment, including structural, strategic, people and process changes.

Managerial Challenges Caused by Organizational Change

6. Managerial Challenges Caused by Organizational Change

External factors and internal environmental factors are responsible for many overall organizational changes. With change, managers must plan for challenges they may face when trying to implement new ways of doing things.

The Planned Change Process

7. The Planned Change Process

Change is one of the most challenging events an organization will go through. This lesson describes the steps of the planned changed process, which include recognizing the need for change, developing change goals, appointing a change agent, assessing the current climate, developing and implementing a change plan and evaluating the plan's success.

Organizational Culture and Change

8. Organizational Culture and Change

Organizational change involving altering processes and systems within a company often affects the existing group norms, beliefs and values. This makes change a challenge for managers. There are tactics managers can use to institute change in a positive and welcoming way.

Top-Down & Bottom-Up Approaches to Implementing Change

9. Top-Down & Bottom-Up Approaches to Implementing Change

Should change start from the top or from the bottom? This lesson explores the top-down and bottom-up approaches to implementing change in your organization.

What Is Organizational Development? - Executing Organizational Change

10. What Is Organizational Development? - Executing Organizational Change

Organizational development is the process of helping organizations improve through change in policies, power, leadership, control or job redesign. This lesson explores organizational climate, organizational culture and organizational strategy, the three main sections of organizational development theory.

What Is Sensitivity Training for Managers? - Exercises & Importance in the Workplace

11. What Is Sensitivity Training for Managers? - Exercises & Importance in the Workplace

Sensitivity training can help improve the relationships between managers and employees. In this lesson, you'll learn about sensitivity training and its key concepts. You'll also have a chance to take a short quiz after the lesson.

How Companies Become Learning Organizations

12. How Companies Become Learning Organizations

In today's knowledge economy, it is imperative that organizations and their members find ways to acquire, share, and apply new knowledge; a notion that is highly characteristic of a learning organization. In this lesson, you will learn what it means to be a learning organization and the benefits of becoming one.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
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