About This Chapter
Managing Conflict in Organizations - Chapter Summary
This engaging chapter covers conflict management in organizations. You'll study the different types of conflict, how they're managed and the general sources of conflict in the workplace. Our video lessons are generally less than 10 minutes and easy to navigate using the video tabs feature. To ensure you've understood what you've learned, you can take the short quiz presented after each lesson. An instructor is available to answer any questions that you might have along the way. These lessons are designed to help you meet the following objectives:
- Outline different perspectives of defining workplace conflict
- Identify the different sources of conflict in the workplace
- Differentiate between functional and dysfunctional conflict
- Detail how conflict is managed using conflict resolution
- Explain how arbitration and mediation work
- Discuss the five steps of the negotiation process
1. Defining Workplace Conflict: Types and Perspectives
When conflict develops within an organization, there are different ways that managers can handle issues. The three different perspectives regarding conflict are traditional, interactionalist and managed conflict.
2. Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict
Companies have to learn to deal with conflict on a daily basis. Organizational conflict is disagreement between groups or employees regarding work-related issues. Task, relationship and process are the three sources of conflict in a workplace.
3. Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation
Though usually people think of it as a bad thing, conflict can be a positive occurrence within an organization to bring about change. Two types of conflict are dysfunctional (negative conflict) and functional conflict (positive conflict).
4. Conflict Resolution: Managing Conflict in Organizations
Conflict can be solved in many ways. This lesson provides an overview of the different types of conflict resolution strategies, including avoidance, accommodation, competition, compromise, and collaboration.
5. Mediation & Arbitration: Third-Party Interventions in Organizations
Some conflicts simply cannot be resolved by those involved in the dispute. This lesson will explain the use of third-party interventions to help disputants resolve conflict they could not solve on their own.
6. What is Negotiation? - The Five Steps of the Negotiation Process
Companies have to negotiate in numerous areas of organizational conflict. Negotiation is an open process for two parties to find an acceptable solution to a complicated conflict. There are five steps to the negotiation process.
7. Required Assignments Reminder
Sorry for the interruption to your course progress! We wanted to make sure you knew this course has a written assignment requirement in order to be completed. Read on to learn where to find these assignments and how to submit them.
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Other chapters within the Business 323: Organizational Theory course
- Introduction to Organizational Theory
- History of Organizational Theory & Master Theorists
- Types of Organizational Structures
- Power in Organizations
- Understanding Leadership in Organizations
- Organizational Decision Making
- Types of Organizational Communication
- Managing Organizational Environments
- Organizational Performance & Recognizing the Need for Change
- Required Assignment for Business 323
- Studying for Business 323