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Ch 5: Managing Conflict in Organizations

About This Chapter

Use this informative chapter to review conflict management in organizations to catch up in class or study for an important exam. The video lessons in this chapter work like a comprehensive study guide you can access 24 hours a day on your mobile phone, tablet or computer.

Managing Conflict in Organizations - Chapter Summary

This engaging chapter covers conflict management in organizations. You'll study the different types of conflict, how they're managed and the general sources of conflict in the workplace. Our video lessons are generally less than 10 minutes and easy to navigate using the video tabs feature. To ensure you've understood what you've learned, you can take the short quiz presented after each lesson. An instructor is available to answer any questions that you might have along the way. These lessons are designed to help you meet the following objectives:

  • Outline different perspectives of defining workplace conflict
  • Identify the different sources of conflict in the workplace
  • Differentiate between functional and dysfunctional conflict
  • Detail how conflict is managed using conflict resolution
  • Explain how arbitration and mediation work
  • Discuss the five steps of the negotiation process

7 Lessons in Chapter 5: Managing Conflict in Organizations
Test your knowledge with a 30-question chapter practice test
Defining Workplace Conflict: Types and Perspectives

1. Defining Workplace Conflict: Types and Perspectives

When conflict develops within an organization, there are different ways that managers can handle issues. The three different perspectives regarding conflict are traditional, interactionalist and managed conflict.

Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict

2. Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict

Companies have to learn to deal with conflict on a daily basis. Organizational conflict is disagreement between groups or employees regarding work-related issues. Task, relationship and process are the three sources of conflict in a workplace.

Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation

3. Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation

Though usually people think of it as a bad thing, conflict can be a positive occurrence within an organization to bring about change. Two types of conflict are dysfunctional (negative conflict) and functional conflict (positive conflict).

Conflict Resolution: Managing Conflict in Organizations

4. Conflict Resolution: Managing Conflict in Organizations

Conflict can be solved in many ways. This lesson provides an overview of the different types of conflict resolution strategies, including avoidance, accommodation, competition, compromise, and collaboration.

Mediation & Arbitration: Third-Party Interventions in Organizations

5. Mediation & Arbitration: Third-Party Interventions in Organizations

Some conflicts simply cannot be resolved by those involved in the dispute. This lesson will explain the use of third-party interventions to help disputants resolve conflict they could not solve on their own.

What is Negotiation? - The Five Steps of the Negotiation Process

6. What is Negotiation? - The Five Steps of the Negotiation Process

Companies have to negotiate in numerous areas of organizational conflict. Negotiation is an open process for two parties to find an acceptable solution to a complicated conflict. There are five steps to the negotiation process.

Required Assignments Reminder

7. Required Assignments Reminder

Sorry for the interruption to your course progress! We wanted to make sure you knew this course has a written assignment requirement in order to be completed. Read on to learn where to find these assignments and how to submit them.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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