About This Chapter
Managing Conflict in the Workplace - Chapter Summary
In these engaging video lessons on managing conflict in the workplace, you can study the use of arbitration and other methods to resolve conflict in organizations. Knowledgeable instructors also teach about the stages of the conflict process. By the end of the chapter, you should be able to:
- List different types of workplace conflict
- Explain what causes group conflict in the workplace
- Discuss workplace conflict associated with relationships
- Recount stages of the conflict process
- Provide an overview of conflict resolution
- Describe third-party interventions for conflict
- Recall the five steps of the negotiation process
- Define distributive and integrative bargaining
The teaching style used by our educators is easy to follow and can quickly expand your knowledge of managing conflict in the workplace. A brief quiz is available for each lesson to assess your comprehension of the topics covered. Our online learning platform offers many helpful features, including a full written transcript for each video lesson that you can print and use to study offline.
1. Defining Workplace Conflict: Types and Perspectives
When conflict develops within an organization, there are different ways that managers can handle issues. The three different perspectives regarding conflict are traditional, interactionalist and managed conflict.
2. Causes of Group Conflict in the Workplace
Bring a group of people together at work, and it's likely there will be some threat of conflict. There are four key areas managers can plan for to help eliminate some of the conflict. This lesson will discuss those four key areas.
3. Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict
Companies have to learn to deal with conflict on a daily basis. Organizational conflict is disagreement between groups or employees regarding work-related issues. Task, relationship and process are the three sources of conflict in a workplace.
4. What is the Conflict Process? - Definition and Stages
The conflict process deals with five steps that help alleviate disagreement, problems or fighting within organizations. The five steps are potential opposition or incompatibility, cognition and personalization, intentions, behavior and outcomes.
5. Conflict Resolution: Managing Conflict in Organizations
Conflict can be solved in many ways. This lesson provides an overview of the different types of conflict resolution strategies, including avoidance, accommodation, competition, compromise, and collaboration.
6. Mediation & Arbitration: Third-Party Interventions in Organizations
Some conflicts simply cannot be resolved by those involved in the dispute. This lesson will explain the use of third-party interventions to help disputants resolve conflict they could not solve on their own.
7. Bargaining Strategies in Conflict Resolution: Distributive and Integrative Bargaining
Bargaining is a joint process of finding a mutually acceptable solution to a complex conflict. There are two types of bargaining that can be used by individuals daily in an organizational environment.
8. What is Negotiation? - The Five Steps of the Negotiation Process
Companies have to negotiate in numerous areas of organizational conflict. Negotiation is an open process for two parties to find an acceptable solution to a complicated conflict. There are five steps to the negotiation process.
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Other chapters within the DSST Organizational Behavior: Study Guide & Test Prep course
- The History & Evolution of Organizational Behavior
- Research Methods in Organizational Psychology
- Management Roles & Functions
- Overview of Individual Behavior
- Personality & Social Behavior in Organizations
- Emotions & Moods in Organizations
- Overview of Attitudes & Values in the Workplace
- Managing Workplace Stress
- Ethics in the Workplace
- Perception & Attributional Bias in Organizational Behavior
- Learning in the Workplace
- Understanding Employee Motivation
- Individual Decision Making
- Introduction to Workforce Diversity
- Organizational Communication in the Workplace
- Groups, Teams & Group Decision Making
- The Nature of Leadership in Organizational Behavior
- Leadership Theories & Styles in Organizational Behavior
- How Organizations are Structured & Designed
- Introduction to Organizational Culture
- Overview of Organizational Change
- Global Implications of Organizational Behavior
- DSST Informational Resources
- DSST Organizational Behavior Flashcards