Ch 17: Managing Conflict in the Workplace

About This Chapter

Strengthen what you know about managing conflict in the workplace using mediation, negotiation, bargaining strategies, and more. Whether preparing for an exam or working on a class assignment, you'll find these lessons fun and helpful.

Managing Conflict in the Workplace - Chapter Summary

In these engaging video lessons on managing conflict in the workplace, you can study the use of arbitration and other methods to resolve conflict in organizations. Knowledgeable instructors also teach about the stages of the conflict process. By the end of the chapter, you should be able to:

  • List different types of workplace conflict
  • Explain what causes group conflict in the workplace
  • Discuss workplace conflict associated with relationships
  • Recount stages of the conflict process
  • Provide an overview of conflict resolution
  • Describe third-party interventions for conflict
  • Recall the five steps of the negotiation process
  • Define distributive and integrative bargaining

The teaching style used by our educators is easy to follow and can quickly expand your knowledge of managing conflict in the workplace. A brief quiz is available for each lesson to assess your comprehension of the topics covered. Our online learning platform offers many helpful features, including a full written transcript for each video lesson that you can print and use to study offline.

8 Lessons in Chapter 17: Managing Conflict in the Workplace
Test your knowledge with a 30-question chapter practice test
Defining Workplace Conflict: Types and Perspectives

1. Defining Workplace Conflict: Types and Perspectives

When conflict develops within an organization, there are different ways that managers can handle issues. The three different perspectives regarding conflict are traditional, interactionalist and managed conflict.

Causes of Group Conflict in the Workplace

2. Causes of Group Conflict in the Workplace

Bring a group of people together at work, and it's likely there will be some threat of conflict. There are four key areas managers can plan for to help eliminate some of the conflict. This lesson will discuss those four key areas.

Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict

3. Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict

Companies have to learn to deal with conflict on a daily basis. Organizational conflict is disagreement between groups or employees regarding work-related issues. Task, relationship and process are the three sources of conflict in a workplace.

What is the Conflict Process? - Definition and Stages

4. What is the Conflict Process? - Definition and Stages

The conflict process deals with five steps that help alleviate disagreement, problems or fighting within organizations. The five steps are potential opposition or incompatibility, cognition and personalization, intentions, behavior and outcomes.

Conflict Resolution: Managing Conflict in Organizations

5. Conflict Resolution: Managing Conflict in Organizations

Conflict can be solved in many ways. This lesson provides an overview of the different types of conflict resolution strategies, including avoidance, accommodation, competition, compromise, and collaboration.

Mediation & Arbitration: Third-Party Interventions in Organizations

6. Mediation & Arbitration: Third-Party Interventions in Organizations

Some conflicts simply cannot be resolved by those involved in the dispute. This lesson will explain the use of third-party interventions to help disputants resolve conflict they could not solve on their own.

Bargaining Strategies in Conflict Resolution: Distributive and Integrative Bargaining

7. Bargaining Strategies in Conflict Resolution: Distributive and Integrative Bargaining

Bargaining is a joint process of finding a mutually acceptable solution to a complex conflict. There are two types of bargaining that can be used by individuals daily in an organizational environment.

What is Negotiation? - The Five Steps of the Negotiation Process

8. What is Negotiation? - The Five Steps of the Negotiation Process

Companies have to negotiate in numerous areas of organizational conflict. Negotiation is an open process for two parties to find an acceptable solution to a complicated conflict. There are five steps to the negotiation process.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
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