Ch 3: Managing Emotional Intelligence at Work

About This Chapter

One way to ensure the use of emotional intelligence benefits your company is by measuring its progress and curbing related challenges. The engaging lessons in this chapter offer strategies to help your employees manage and measure emotional intelligence in the workplace.

Managing Emotional Intelligence at Work - Chapter Summary

This chapter provides individuals in your company with effective tools and strategies they can use to manage emotional intelligence at work. They will gain insight into:

  • The tools and benefits of measuring emotional intelligence
  • Dealing with individuals who use emotional intelligence to manipulate others
  • Ways emotional intelligence and IQ impact work performance

The lessons are entertaining, offering insight into emotional intelligence in a way that can make your corporate training sessions fun. Use them in succession or one at a time, which allows you to tailor sessions to your audience. After reviewing the materials, have your employees can take the assessment quizzes and chapter exam to gauge their understanding of the topic.

How It Helps

  • Provides strategies for management: Managers can use the strategies offered in the lessons to measure emotional intelligence and identify leadership abilities.
  • Strengthens relationships: This chapter provides employees with an understanding of ways to use emotional intelligence to positively impact workplace relationships, as opposed to using it to manipulate or gain power over others.
  • Improves work performance: The lessons help managers examine which tools and strategies are best to use when encouraging employees to perform at their highest level.

Skills Covered

After watching the videos, individuals in your company will be able to:

  • Explain how emotional intelligence is measured and why measuring it helps identify leadership qualities
  • Understand Emotional and Social Competence Inventory (ESCI) and the Mayer-Salovey-Caruso EI Test (MSCEIT)
  • Describe the challenges of emotional intelligence on the job, including manipulation, power and influence
  • Compare IQ and emotional intelligence to determine which results in better work performance

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
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Other Chapters

Other chapters within the Emotional Intelligence in the Workplace course