About This Chapter
Managing Emotions & Emotional Needs at Work - Chapter Summary
In this chapter, we've included lessons and quizzes on managing emotions and emotional needs at work specifically for supervisors. Topics covered include assessing the emotional needs of employees, identifying destructive patterns in the workplace and using self-talk to control emotions. These resources are written by professional instructors, so they're easy to understand and enjoyable to study. Self-assessment quizzes are included to evaluate knowledge.
How It Helps
- Provides skills: Both new supervisors and those with experience can benefit from learning the successful techniques for managing emotions included these lessons.
- Builds confidence: Managers and supervisors who understand how to manage and handle emotional reactions at work are more effective and confident on the job.
- Encourages assessment: These lessons provide supervisors with tools they can use to assess their own specific teams and habits to make any changes necessary.
This chapter will help your supervisors do the following:
- Understand Robert Plutchik's wheel of emotions
- Assess the emotional needs of employees
- Identify destructive patterns and emotional habits in the workplace
- Manage emotional reactions at work using reframing techniques
- Use self-talk to control emotions
1. Robert Plutchik's Wheel of Emotions
Robert Plutchik was a psychologist who developed a psychoevolutionary theory of emotion. Learn more about Plutchik's theory, the wheel of emotions, primary emotions, and dyads.
2. How to Assess the Emotional Needs of Employees
As a manager, you have many hats to wear. One is to provide a safe place for employees to have and express emotional needs. This requires understanding and strategies, and we discuss these in this lesson.
3. How to Identify Emotional Habits & Destructive Patterns in the Workplace
It's easy for managers to get so caught up in their own little world that they unknowingly exhibit bad habits. This lesson provides a scenario that can help managers and employees alike to become more effective at losing bad habits.
4. Managing Emotional Reactions at Work with Reframing Techniques
Managing emotions in the workplace can be challenging for both employees and managers. This lesson demonstrates how a manager can help employees benefit from difficult situations by looking at them through a new frame.
5. Controlling Emotions Through Self-Talk
Sometimes we feel up, and sometimes we feel down. Is there anything we can do about this? Yes. Explore the use of self-talk to control emotions, and test your understanding with a brief quiz.
6. Practical Application: Handling Workplace Situations with Emotional Intelligence
Read this to see how a manager with high emotional intelligence handles different workplace situations that come up such as cases of sexual harassment and project delays.
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Other chapters within the Emotional Intelligence for Supervisors course