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Ch 13: Managing the Employer-Worker Relationship

About This Chapter

Watch video lessons and learn about various aspects of managing the employer-worker relationship, including mediation and conflict resolution. Video lessons and quizzes incorporate all of the elements of this section in a simple and clear manner.

Managing the Employer-Worker Relationship - Chapter Summary and Learning Objectives

The lessons in this chapter cover the relationship between management and workers and the various methods that are used to keep each side content. Our instructors will show you how labor relations have evolved through the years and also discuss union agreements. You will get a look at methods of conflict resolution and learn about current employee-management issues in the workplace. By the end of this chapter, you should be familiar with:

  • The roots of the organized labor movement
  • How collective bargaining works
  • How mediation and arbitration work

Video Objective
A Historical Outline of Organized Labor in the United States Describe the history of organized labor in the U.S. and how its objectives have changed over time.
Function of Collective Bargaining Analyze the purpose of collective bargaining and the parties involved.
Mediation and Arbitration: Third-Party Interventions in Organizations Identify the purpose of third-party intervention and examine mediation and arbitration.

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