About This Chapter
Managing the Operations System - Chapter Summary
Managers in any kind of business field will need to be able to effectively manage operations systems. If you are a high school or college student who is interested in a future career in management, you can read or watch the lessons in this chapter to learn about the principles and strategies for managing operations systems. Make sure that you understand the importance of a check sheet and that you know how histograms are utilized. Discover what it takes to form a corporate quality circle, and explore the necessity of steering committees and coordinators that ensure its success. After completing this chapter, you could:
- Understand the Quality Management System
- Explain the role of managers with regards to productivity, quality and profitability
- Identify important quality tools
- List the principles of Total Quality Management
- Define ISO 9000 certification and understand its principles
- Make comparisons between the Kanban System and the Lean Philosophy
- Discuss Six Sigma principles and processes
1. What Is Quality Management System? - Definition & Examples
Even if a company isn't concerned about producing a world-class product, quality still needs to be a primary goal. In this lesson, you'll learn about quality management systems - what they are, how they work, and why they are so important.
2. Productivity, Quality, Profitability and the Role of Managers
Top-, mid- and low-level managers play a significant role in how productivity and quality affects profitability in an organization. Each level of management makes different decisions about productivity and quality that impact an organization's profitability.
3. Quality Tools: Process Flowcharts, Pareto Analysis & More
Companies need tools to evaluate quality throughout their business processes. In this lesson, you will learn about the seven quality tools and how they help support operations management goals.
4. Five Principles of Total Quality Management (TQM)
Total quality management (TQM) is achieved and becomes part of the overall organizational culture when the five principles - produce quality work the first time, focus on the customer, have a strategic approach to improvement, improve continuously and encourage mutual respect and teamwork - are practiced by all employees.
5. Quality Circle: Definition & Process
Employees are one of the key resources to help make recommendations for improvements. In this lesson, you will learn about quality circles, their structure and steps and the responsibility of their members.
6. ISO 9000 Certification
An organization that is ISO 9000 certified believes in quality management systems that are focused on the needs of customers, employees, shareholders and suppliers while complying with statutory and regulatory guidelines for products and services.
7. Lean Organizational Structure
In this lesson, you will learn how the structure of a lean organization differs from the structure of a traditional organization and the benefits organizations with lean structures have over organizations with traditional structures.
8. The Lean Philosophy vs. the Kanban System
This lesson reviews and compares the lean philosophy to the kanban system. The lesson also describes the use of each methodology in business organizations.
9. Six Sigma: Principles & Process
How can companies boost profits by lowering mistakes made? In this lesson, we'll examine the Six Sigma program, including what it is, where it came from, the key principles of Six Sigma, and the DMAIC process used in Six Sigma programs.
10. What Is Lean Six Sigma? - Definition & Difference
Increasing efficiency and boosting profits are important to all businesses. But how can businesses do that? In this lesson, we'll examine the Lean Six Sigma program, including how it can help businesses eliminate waste and become more efficient.
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