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Ch 4: Managing the Operations System

About This Chapter

This chapter's lessons will help you improve your understanding of ways to manage operations systems in management. Learn about quality management systems, quality tools, and more. You can review these lessons to study for tests, earn college credit, or prepare for a future management career.

Managing the Operations System - Chapter Summary

Managers in any kind of business field will need to be able to effectively manage operations systems. If you are a high school or college student who is interested in a future career in management, you can read or watch the lessons in this chapter to learn about the principles and strategies for managing operations systems. Make sure that you understand the importance of a check sheet and that you know how histograms are utilized. Discover what it takes to form a corporate quality circle, and explore the necessity of steering committees and coordinators that ensure its success. After completing this chapter, you could:

  • Understand the Quality Management System
  • Explain the role of managers with regards to productivity, quality and profitability
  • Identify important quality tools
  • List the principles of Total Quality Management
  • Define ISO 9000 certification and understand its principles
  • Make comparisons between the Kanban System and the Lean Philosophy
  • Discuss Six Sigma principles and processes

10 Lessons in Chapter 4: Managing the Operations System
Test your knowledge with a 30-question chapter practice test
What Is Quality Management System? - Definition & Examples

1. What Is Quality Management System? - Definition & Examples

Even if a company isn't concerned about producing a world-class product, quality still needs to be a primary goal. In this lesson, you'll learn about quality management systems - what they are, how they work, and why they are so important.

Productivity, Quality, Profitability and the Role of Managers

2. Productivity, Quality, Profitability and the Role of Managers

Top-, mid- and low-level managers play a significant role in how productivity and quality affects profitability in an organization. Each level of management makes different decisions about productivity and quality that impact an organization's profitability.

Quality Tools: Process Flowcharts, Pareto Analysis & More

3. Quality Tools: Process Flowcharts, Pareto Analysis & More

Companies need tools to evaluate quality throughout their business processes. In this lesson, you will learn about the seven quality tools and how they help support operations management goals.

Five Principles of Total Quality Management (TQM)

4. Five Principles of Total Quality Management (TQM)

Total quality management (TQM) is achieved and becomes part of the overall organizational culture when the five principles - produce quality work the first time, focus on the customer, have a strategic approach to improvement, improve continuously and encourage mutual respect and teamwork - are practiced by all employees.

Quality Circle: Definition & Process

5. Quality Circle: Definition & Process

Employees are one of the key resources to help make recommendations for improvements. In this lesson, you will learn about quality circles, their structure and steps and the responsibility of their members.

ISO 9000 Certification

6. ISO 9000 Certification

An organization that is ISO 9000 certified believes in quality management systems that are focused on the needs of customers, employees, shareholders and suppliers while complying with statutory and regulatory guidelines for products and services.

Lean Organizational Structure

7. Lean Organizational Structure

In this lesson, you will learn how the structure of a lean organization differs from the structure of a traditional organization and the benefits organizations with lean structures have over organizations with traditional structures.

The Lean Philosophy vs. the Kanban System

8. The Lean Philosophy vs. the Kanban System

This lesson reviews and compares the lean philosophy to the kanban system. The lesson also describes the use of each methodology in business organizations.

Six Sigma: Principles & Process

9. Six Sigma: Principles & Process

How can companies boost profits by lowering mistakes made? In this lesson, we'll examine the Six Sigma program, including what it is, where it came from, the key principles of Six Sigma, and the DMAIC process used in Six Sigma programs.

What Is Lean Six Sigma? - Definition & Difference

10. What Is Lean Six Sigma? - Definition & Difference

Increasing efficiency and boosting profits are important to all businesses. But how can businesses do that? In this lesson, we'll examine the Lean Six Sigma program, including how it can help businesses eliminate waste and become more efficient.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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