About This Chapter
Who's it for?
Anyone who needs help learning or mastering workplace communications material will benefit from taking this course. There is no faster or easier way to learn workplace communications. Among those who would benefit are:
- Students who have fallen behind in understanding persuasive strategies or how to create messages in business communication
- Students who struggle with learning disabilities or learning differences, including autism and ADHD
- Students who prefer multiple ways of learning communications (visual or auditory)
- Students who have missed class time and need to catch up
- Students who need an efficient way to learn about messages in business communication
- Students who struggle to understand their teachers
- Students who attend schools without extra communications learning resources
How it works:
- Find videos in our course that cover what you need to learn or review.
- Press play and watch the video lesson.
- Refer to the video transcripts to reinforce your learning.
- Test your understanding of each lesson with short quizzes.
- Verify you're ready by completing the messages in business communication chapter exam.
Why it works:
- Study Efficiently: Skip what you know, review what you don't.
- Retain What You Learn: Engaging animations and real-life examples make topics easy to grasp.
- Be Ready on Test Day: Use the messages in business communication chapter exam to be prepared.
- Get Extra Support: Ask our subject-matter experts any question about messages in business communication. They're here to help!
- Study With Flexibility: Watch videos on any web-ready device.
Students will review:
This chapter helps students review the concepts in a messages in business communication unit of a standard workplace communications course. Topics covered include:
- The 3-step writing process
- Strategies for delivering negative messages
- Types of persuasive messages in the workplace
- Legal and ethical concerns of persuasive messages
- Goodwill in business communication
1. Routine and Positive Messages in the Workplace
Companies send and receive messages every day via email, voice mail, text and traditional memos. Routine and positive messages are two specific types of communication that are used to help inform, motivate and reward individuals.
2. The Three Step Writing Process: Plan, Write & Complete
The three step writing process is used to communicate both routine and persuasive messages in the work place. This process involves planning, writing and completing to help you create a finished, written piece.
3. Goodwill in Business Communication
Business messages that offer positive and kind thoughts are goodwill messages. These messages can follow the five Ss of goodwill in order to communicate effectively in the workplace.
4. Negative Messages in the Workplace: Types & Messaging
Bad news, such as employee firings, layoffs and negative reviews, are communicated every day in the workplace. Negative messages can be delivered in two distinct ways through indirect or direct methods. Learn about both methods and more in the lesson.
5. Strategies for Delivering Negative Messages
It is always difficult to deliver negative messages in the workplace. There are specific strategies that can help determine the most polite, professional and appropriate manner to deliver bad news in business.
6. Persuasive Messages in the Workplace: Definitions & Types
In the workplace, a persuasive message occurs when a person attempts to convince an individual or group to take certain specific actions. The two types of persuasive messages in the workplace are sales and marketing, which are utilized to achieve organizational objectives to inform, influence and persuade consumers to buy.
7. Persuasive Strategies in Business Communication
In today's business workplace, there is a need for individuals to be able to write effective persuasive messages in order to gain a support for action. There are three specific persuasive strategies that individuals can utilize in the workplace.
8. Legal and Ethical Concerns of Persuasive Messages
Persuasive messages are used to promote, advertise, advocate and inform individuals in the workplace. There are many legal and ethical concerns that need to be addressed when persuasive messages are used in a business environment.
9. Semantic Noise in Communication: Definition & Examples
Semantic noise can be a serious roadblock to effective communication. In this lesson, you'll learn about semantic noise and be provided examples. A short quiz follows the lesson to help you reinforce your knowledge.
10. Communication Climate: Definition & Concept
Communication climate refers to the tone of relationships between people who work or live together. This lesson teaches about the types of communication climates and how people behave within them.
11. Exploratory Research: Definition, Methods & Examples
In this lesson, you'll learn about a type of research called exploratory research. You'll achieve a general understanding of the topic through examples that demonstrate the way in which it's used.
12. What Are Job Boards?
If you have ever looked for a job online, you have probably used a job board. In this lesson, you'll learn what job boards are and take a look at some of the different types. A short quiz follows.
13. Understanding Body Language: Definition & Signs
Our body language can be a more effective means of communication than verbal or written language. In this lesson, we'll learn about types of human body language and what they convey to others. Test your knowledge with a short quiz after the lesson.
14. Communication Skills: Definition & Examples
In this lesson you will learn the definition of communication skills and types of communication skills with examples. Following the lesson will be a brief quiz.
15. Email Retention Law
Most businesses use email, but not all businesses have an email retention policy. Federal, state and even local laws require businesses to retain certain email communications. This lesson briefly explains email retention law.
16. Email Retention Policy: Best Practices
With email prevalent in so much of our working environment, companies have needed to implement policies in regards to all of those emails. In this lesson we will learn about such policies and some of the best practices to use when implementing them.
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Other chapters within the Effective Communication in the Workplace: Help and Review course
- Communicating in the Workplace: Help and Review
- Communication and Diversity: Help and Review
- Communicating in Groups: Help and Review
- Planning to Communicate in the Workplace: Help and Review
- Developing Your Message in the Workplace: Help and Review
- Completing Your Message in the Workplace: Help and Review
- Using Visuals in Workplace Communication: Help and Review
- Communicating with Technology in the Workplace: Help and Review
- Business Reports and Proposals: Help and Review
- Resumes and Cover Letters: Help and Review
- Delivering Presentations in the Workplace: Help and Review