Ch 4: Motivation & Communication at Work

About This Chapter

This professional development chapter offers employees a quick way to strengthen their motivation and communication skills at work. You can assign this convenient online chapter to your employees at any time that fits their schedules.

Motivation & Communication at Work - Chapter Summary

Assign this chapter to your company's employees to help them study concepts and strategies related to communication and motivation at work. You can have your employees review these short video lessons at any time to improve their understanding of motivation theory, empowerment at work, the communication process, mediation, arbitration and much more. When employees are finished with a lesson, they can quickly check their understanding of the material by taking the accompanying self-assessment quizzes. The chapter is available at any time, and your employees can can access it on any computer or mobile device.

How It Helps

  • Builds awareness: The chapter is designed to establish an overall awareness of motivation and communication methods that are essential in workplace settings.
  • Explains useful strategies: Employees will be able to take away strategies for communicating effectively, empowering other employees and interpreting workplace behaviors.
  • Boosts communication skills: Employees who complete the chapter will be able to better communicate at work.

Skills Covered

By the end of the chapter, your employees should be able to:

  • Summarize needs-based and behavior-based motivation theory
  • Analyze reward and effort through the equity theory of motivation
  • Improve employee performance through empowerment
  • Outline the process of communication
  • Describe several third-party interventions that organizations utilize
  • Interpret behaviors, perceptions and biases

6 Lessons in Chapter 4: Motivation & Communication at Work
Test your knowledge with a 30-question chapter practice test
Motivation Theory: Needs-Based & Behavior-Based

1. Motivation Theory: Needs-Based & Behavior-Based

There are two schools of thought used to explain employee motivation in the workplace. Needs-based theory states that employees have certain needs that must be met in order to be motivated to perform. Behavior-based theory believes motivating factors influence behavior towards work.

Equity Theory of Motivation: Reward & Effort

2. Equity Theory of Motivation: Reward & Effort

Have you ever noticed that some employees seem to work harder than others for the same reward? Why does that happen? This lesson explains how equity theory is used by managers to motivate employees by providing a high reward for equivalent efforts on part of the employee.

How to Empower Employees & Improve Employee Performance

3. How to Empower Employees & Improve Employee Performance

Empowered employees have the potential to reach high levels of productivity because they feel in control of their jobs. This lesson will describe how a manager can empower an employee to motivate employee performance.

The Communication Process

4. The Communication Process

This lesson describes the process of communication. Terms such as sender, receiver, channel, encoding, decoding, noise, and feedback will be defined and explained with examples.

Mediation & Arbitration: Third-Party Interventions in Organizations

5. Mediation & Arbitration: Third-Party Interventions in Organizations

Some conflicts simply cannot be resolved by those involved in the dispute. This lesson will explain the use of third-party interventions to help disputants resolve conflict they could not solve on their own.

Perception, Bias & Interpreting Behavior

6. Perception, Bias & Interpreting Behavior

Have you ever wondered why two people can experience the same event, but give two different accounts of what happened? In this lesson, you will learn about how perception and bias play a role in how we interpret our world.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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