Ch 19: MTEL Business: Business Communications

About This Chapter

Strengthen your knowledge of business communications by exploring the engaging videos in this chapter. Self-assessment quizzes are available to test your comprehension as you prepare to take the MTEL Business assessment.

MTEL Business: Business Communications - Chapter Summary

The lessons in this chapter are designed to prepare you for business communications questions on the MTEL Business assessment. Reviewing the videos will ensure you're ready for:

  • Defining and describing the communication process
  • Identifying types of communication and discussing elements and barriers to effective communication
  • Discussing organizational, cross-cultural, legal and ethical communication
  • Explaining the uses of and planning processes for informational and analytical reports
  • Understanding how to analyze, apply and draw conclusions from research to make recommendations
  • Sharing how to use visuals to present data
  • Describing the ethical considerations of using visuals in workplace communication

Video lessons in this chapter are short, averaging about 10 minutes apiece, a benefit that helps streamline your study process. You can review the lessons any time from the comfort of your home, or on the go via your smartphone or tablet.

MTEL Business: Business Communications - Chapter Objectives

Educators in Massachusetts must take the MTEL Business assessment if they want to secure the licensure needed to teach the subject in school classrooms statewide. To prepare for the test, you can review the lessons in this chapter, which cover topics found in the business management subarea. This subarea constitutes about 21% of the total exam. You can also take lesson quizzes to gauge your comprehension of the materials. Full transcripts are available that feature vocabulary words designed to deepen your understanding of business communications.

The assessment is a subject-matter test that is taken on a computer and lasts 4 hours with an additional 15 minutes dedicated to a tutorial and nondisclosure agreement. It consists of 100 multiple-choice questions and 2 open-response assignments. To pass, you must earn a minimum score of 240.

12 Lessons in Chapter 19: MTEL Business: Business Communications
Test your knowledge with a 30-question chapter practice test
The Communication Process

1. The Communication Process

This lesson describes the process of communication. Terms such as sender, receiver, channel, encoding, decoding, noise, and feedback will be defined and explained with examples.

Types of Communication: Formal, Informal, Grapevine, Verbal & Non-Verbal

2. Types of Communication: Formal, Informal, Grapevine, Verbal & Non-Verbal

Communication is essential for success in any business, and the type of communication will vary given the circumstances and business needs. In this lesson, you'll learn about verbal, non-verbal, formal, informal and grapevine communication.

Barriers to Effective Communication: Definition & Examples

3. Barriers to Effective Communication: Definition & Examples

Companies need to be aware of potential barriers to communication. In general, physical separation and differences in status differences, gender, culture and language can potentially either block or distort effective communication.

Elements of Effective Communication in the Workplace

4. Elements of Effective Communication in the Workplace

Effective communication is a necessity in the workplace. There are four elements of effective communication that help improve the two-way information sharing process. These four specific elements involve being concise and clear, practical, factual and persuasive.

Organizational Communication

5. Organizational Communication

If you've ever had a job, you likely understand that there are different ways to communicate with colleagues and employers. This lesson describes the role of organizational communication in the workplace while defining terms such as downward, upward, horizontal and informal communication.

Cross-Cultural Communication: Definition, Strategies & Examples

6. Cross-Cultural Communication: Definition, Strategies & Examples

Cross-cultural communication is imperative for companies that have a diverse workforce and participate in the global economy. It is important for employees to understand the factors that are part of an effective, diverse workforce.

Legal and Ethical Communication: Description & Importance

7. Legal and Ethical Communication: Description & Importance

Legal and ethical communication is essential to companies to ensure truthful, accurate and morally-correct decision making. Companies need to give consideration to how they communicate and remain lawful in their day-to-day business activities.

Informational and Analytical Reports: Definition and Uses

8. Informational and Analytical Reports: Definition and Uses

In this lesson, you will learn the difference between informational and analytical reporting and their specific uses in the business world in order to help make decisions.

Analyzing, Applying, and Drawing Conclusions From Research to Make Recommendations

9. Analyzing, Applying, and Drawing Conclusions From Research to Make Recommendations

In this lesson, we'll explore how companies analyze, apply and draw conclusions from research to solve problems. Learn how effective recommendations can help a business survive and thrive.

The Planning Processes for Informational and Analytical Reports

10. The Planning Processes for Informational and Analytical Reports

Informational and analytical reports each have a specific planning process to allow the writer to demonstrate an understanding of a business problem. This lesson explains the differences between the two reports.

Using Visuals to Present Data: Textual Graphics vs. Visual Graphics

11. Using Visuals to Present Data: Textual Graphics vs. Visual Graphics

Textual and visual graphics can aid in visually presenting data to a business audience. You must first identify the type of data you will be presenting and then decide whether it is details, patterns or relationships being communicated.

Ethical Considerations When Using Visuals in Workplace Communication

12. Ethical Considerations When Using Visuals in Workplace Communication

There are important ethical considerations when using visuals in workplace communication. This lesson covers specific guidelines that individuals can follow to ensure that the visual message is an appropriate representation of the truth.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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Other Chapters

Other chapters within the MTEL Business (19): Practice & Study Guide course

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