Ch 7: MTTC: Business Communication Strategies

About This Chapter

This chapter explores common strategies used in business communication through brief, efficient lessons. These lessons will help ensure your familiarity with these topics as you prepare to answer related questions on the MTTC Business, Management, Marketing and Technology exam.

MTTC: Business Communication Strategies - Chapter Summary

Review this chapter to assess your understanding of the major components of effective communication in business. By brushing up on all of the lessons' topics, you should be well-prepared for any questions asking about the following on your MTTC Business, Management, Marketing and Technology test:

  • Organizational communication and the communication process
  • Communication barriers
  • Communication differences across cultures
  • Informative, persuasive and goodwill messages
  • Kinds of persuasive strategies
  • Selecting the type of channel for communication
  • Considering the audience in a message

Each video lesson only takes about five minutes to get through from start to finish, making your preparations for the exam fast and flexible. You can skip over any topics you're already familiar with or backtrack to main concepts with the handy jump feature found on the timeline.

MTTC: Business Communication Strategies Chapter Objectives

The MTTC Business, Management, Marketing and Technology test establishes whether you're prepared for an educator role in the state of Michigan, according to your demonstrated knowledge. The questions on the test are in a multiple-choice format. The Business subarea, which asks 25% of the exam's questions, will be the source for questions involving business communication.

9 Lessons in Chapter 7: MTTC: Business Communication Strategies
Test your knowledge with a 30-question chapter practice test
The Communication Process

1. The Communication Process

This lesson describes the process of communication. Terms such as sender, receiver, channel, encoding, decoding, noise, and feedback will be defined and explained with examples.

Organizational Communication

2. Organizational Communication

If you've ever had a job, you likely understand that there are different ways to communicate with colleagues and employers. This lesson describes the role of organizational communication in the workplace while defining terms such as downward, upward, horizontal and informal communication.

Elements of Effective Communication in the Workplace

3. Elements of Effective Communication in the Workplace

Effective communication is a necessity in the workplace. There are four elements of effective communication that help improve the two-way information sharing process. These four specific elements involve being concise and clear, practical, factual and persuasive.

Barriers to Effective Communication: Definition & Examples

4. Barriers to Effective Communication: Definition & Examples

Companies need to be aware of potential barriers to communication. In general, physical separation and differences in status differences, gender, culture and language can potentially either block or distort effective communication.

Cross-Cultural Communication: Definition, Strategies & Examples

5. Cross-Cultural Communication: Definition, Strategies & Examples

Cross-cultural communication is imperative for companies that have a diverse workforce and participate in the global economy. It is important for employees to understand the factors that are part of an effective, diverse workforce.

Persuasive Strategies in Business Communication

6. Persuasive Strategies in Business Communication

In today's business workplace, there is a need for individuals to be able to write effective persuasive messages in order to gain a support for action. There are three specific persuasive strategies that individuals can utilize in the workplace.

Determining the Purpose of Your Message: Inform, Persuade & Good Will

7. Determining the Purpose of Your Message: Inform, Persuade & Good Will

Determining the purpose of your message is the first step in deciding what you want to say and how you want to say it. It is essential to choose whether to inform, persuade or offer goodwill via a message in the workplace.

Choosing Your Channel of Communication: Oral, Written, Visual & Electronic

8. Choosing Your Channel of Communication: Oral, Written, Visual & Electronic

Sometimes how you deliver information is just as important as what information you deliver to an audience. It is important to understand the advantages and disadvantages to the four different types of communication channels: oral, written, visual and electronic.

Analyzing Your Audience and Adapting Your Message: Purpose, Process & Strategy

9. Analyzing Your Audience and Adapting Your Message: Purpose, Process & Strategy

In order for a message to be effective, it has to be impactful, clear and relatable to an audience. Learn about some key steps to analyzing an audience in order to identity the correct way to deliver and write a message.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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