About This Chapter
Operating in the Hospitality Industry - Chapter Summary
The short and engaging lessons in this chapter examine the operations of various areas of the hospitality industry. You'll look at marketing, food safety and e-commerce operations to understand how hospitality relates to tourism. The chapter also includes current environmental and social responsibility concepts pertaining to the industry.
The chapter's lessons are each taught by expert instructors who present each concept in a straightforward and engaging manner. Text-based lessons are easily scannable and they contain bolded vocabulary terms and definitions. Lessons are accessible online at any time, and you can take the included practice quizzes to make sure you've taken away the most important hospitality operations concepts.
How It Helps
If you currently work or aspire to work in the hospitality industry, it's a good idea to understand how the industry operates as a whole. You can use these lessons to supplement your overall industry knowledge and become a more effective employee or manager. Having a solid understanding of hospitality industry operations can be beneficial when interviewing for a new job. Additionally, by becoming aware of the industry's necessary communication skills, you could gain a competitive advantage over other applicants for hospitality positions.
By the end of this chapter, you'll be able to:
- Understand e-commerce applications in the hospitality industry
- Identify hospitality marketing strategies
- Analyze sustainability and environmental issues in the hospitality industry
- Assess food safety procedures and principles
- Have an awareness of corporate social responsibility
- Internalize the communication skills necessary for working in the hospitality industry
- Develop an understanding of the relationship between tourism and hospitality
1. E-Commerce in the Hospitality Industry
Technology has changed the way things are done in several industries. This lesson takes a look at the impact of E-commerce specifically on the hospitality industry.
2. Food Safety in the Hospitality Industry
Having a great meal on a vacation helps make the trip that much more memorable. But, getting sick from that food can scare you for life. In this lesson we will learn about food safety in the hospitality industry.
3. Sustainability & Environmental Issues in the Hospitality Industry
This lesson will discuss some of the sustainability and environmental issues of the hospitality industry. It will also discuss how these issues impact the business and environment and close with some solutions to the problems.
4. Corporate Social Responsibility in the Hospitality Industry
This lesson discusses the role of corporate social responsibility in the hospitality industry. It also looks at areas where organizations can be socially responsible and the benefits of doing so.
5. Communication Skills in the Hospitality Industry
The hospitality industry is a demanding sector that requires great communication skills in order to succeed. This lesson takes a look at communication with customers, between staff and management, and other general tips for effective communication in hospitality.
6. Relationship Between Tourism & Hospitality
Traveling to different destinations is a fun activity that millions of people do each year. Whether it is on a family vacation or a weekend away with friends, often times our travels requires services such as hotels and places to eat. Come along as we discover how tourism and hospitality are related.
7. Hospitality Laws & Regulations
In this lesson, you will learn more about hospitality laws and the regulatory bodies that govern them. You will be given examples for clarity of hospitality laws and how they are used to protect you in public accommodations.
8. Understanding Hospitality Law: Case Study
This lesson will cover the case of Antoninetti v. Chipotle Mexican Grill, Inc. Explanations of how this case is related to hospitality will also be covered.
9. Starting a Restaurant: Cost & Tips
Have you ever wanted to start your own restaurant? Well if so, you are in luck. In this lesson we will learn some tips to starting a restaurant as well as some costs you may encounter along the way.
10. How to Write a Restaurant Business Plan
How do you start a restaurant? Well, the first thing you'll need to do is write a business plan that outlines all of the details of your new venture. Come along as we learn how in this lesson.
11. Restaurant Business Plan Template
A restaurant business plan works as both a financial tool and a roadmap for the success of your establishment. In this lesson, you'll learn more about creating a restaurant business plan.
12. How to Get a Restaurant License
Opening a restaurant takes more than some cash and the right equipment. In this lesson, we'll learn about the many licenses and permits needed to properly open and operate a food business.
13. Restaurant Organizational Structure
An understanding of a restaurant's organizational structure is important for defining the roles and duties within the restaurant. This lesson provides an example of a typical organizational structure.
14. Restaurant Organizational Chart: Template & Sample
This lesson describes the main purpose of the restaurant organizational chart, and it provides a template and sample that can be used as a basis for creating an organizational chart.
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Other chapters within the Hospitality & Tourism Management Training course