About This Chapter
Organizational Behavior & Hospitality Management - Chapter Summary
If you are currently working in a human resources department in the hospitality field, it's a good idea to ensure that your employees read up on topics relevant to organizational behavior. This chapter contains helpful video lessons that will teach hospitality employees about these topics and their relation to hospitality management. Employees can go through this chapter to learn about:
- The differences between power, leadership, authority, and influence
- Centralized and decentralized authority
- The cultural perceptions of organizational power
- Positional power
- Personal power
- Seven influence tactics in organizational behavior
Our lesson instructors have extensive experience teaching these topics and explain their subjects in a clear and comprehensive manner. If you and your employees would like to see how much they have learned, they can answer the questions found in the chapter's practice quizzes and final exam.
How It Helps
- Explains concepts: Employees can go through these lessons to get informative overviews of key concepts related to organizational behavior.
- Make connections: These lessons will explain in clear terms the relationships between organizational behavior and hospitality management.
- Offers tactics: Your employees can watch these lessons to get essential information on different types of power in organizational behavior and tactics for implementing them in a hospitality management setting.
Upon completing these lessons, employees will be able to:
- Recognize the fundamental elements of organizational behavior
- Implement organizational behavior concepts in a hospitality setting
- Understand the different types of power and authority, as well as their significance to management
- Empower employees and improve their workplace performance
1. Differences Between Power, Leadership, Authority & Influence
When we look at power, we can associate it to many different aspects of the business world. We can look at authority, leadership, influence and power on their own. In this lesson, we will discuss these four aspects and show you the differences between them, yet how they can coexist.
2. Authority in Centralized & Decentralized Organizations
There are several approaches to authority. In this lesson, learn about the centralized organization, where authority is top-down through a chain of command. Contrast that with the decentralized organization, where authority is assigned at different levels in the hierarchy.
3. Cultural Perceptions of Power in Organizations: Low and High Power Distance
Throughout the world, individuals have perceptions of how power is distributed. Some believe it is distributed equally, and some do not. That perspective also carries over into how they view power (and the types of power) that are distributed in an organization.
4. Positional Power: Legitimate, Coercive & Reward Power
Managers require different types of power to make things happen in their organizations. This lesson focuses on positional power. There are three types of positional power that will be explained in this lesson, including legitimate, reward and coercive power.
5. Personal Power: Referent and Expert Power
Managers require different types of power to make things happen in their organizations. This lesson focuses on the second type of power, known as personal power. There are two types of personal power that this lesson will explain, including expert and referent.
6. The Seven Influence Tactics Used in Organizational Behavior
Power is not always used where we can see it. Sometimes, it is more a part of a person's actions than someone directly telling you to do something. In this lesson, we will address different power tactics and how they are sometimes used in the workplace.
7. Delegation in Management: Definition & Explanation
Delegation is vital for the accomplishment of many organizational tasks. In this lesson, you will learn what delegation is and some of its key concepts.
8. How to Empower Employees & Improve Employee Performance
Empowered employees have the potential to reach high levels of productivity because they feel in control of their jobs. This lesson will describe how a manager can empower an employee to motivate employee performance.
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Other chapters within the Hotel Management Training course
- Organizational Change in Hospitality
- Management Functions
- Contemporary Leadership & Management Theories
- Continuous-Improvement Processes & Methods
- Communication in Hotel Management
- Management in the Hospitality Industry
- Team Building & Development in Hospitality
- Cultural Diversity in the Hospitality Industry
- Ethical Issues in the Hospitality Industry