Ch 11: Organizational Communication in Business

About This Chapter

Watch video lessons, and learn about the different aspects of organizational communication in business. Make use of the brief quizzes that follow each lesson to measure your understanding of organizational communication in business.

Organizational Communication in Business - Chapter Summary and Learning Objectives

Communication is essential in business. It is even more essential that communication be effective and functional. If people in a business can't communicate clearly, the business is doomed to fail. The communication process in a business usually allows information to flow smoothly through the correct channels. Companies may use some simple methods of communication, such as notes or phone calls. They may also use high-tech methods, like e-mail and video conferencing. All of these things relate to the focus of this chapter - organizational communication in business. Our lessons will cover topics including the following:

  • Types of organizational communication
  • How to sensibly use communication technology
  • What effective communication looks like
  • Techniques to enhance effective listening
  • Barriers to efficient business communication

VideoObjective
Organizational Communication Explore the role of organizational communication and related terms, such as downward, upward and horizontal communication, formal network and informal channel.
Barriers to Effective Communication: Definition & Examples Study the common barriers to effective communication.
Elements of Effective Communication in the Workplace Examine the components of efficient communication in the work environment.
The Importance of Using Communication Technology Wisely Learn about using communication technology so it benefits the organization.
What is Effective Listening in the Workplace? - Definition, Techniques & Barriers Examine strategies for listening effectively and explore barriers that might get in the way.

5 Lessons in Chapter 11: Organizational Communication in Business
Test your knowledge with a 30-question chapter practice test
Organizational Communication

1. Organizational Communication

If you've ever had a job, you likely understand that there are different ways to communicate with colleagues and employers. This lesson describes the role of organizational communication in the workplace while defining terms such as downward, upward, horizontal and informal communication.

Barriers to Effective Communication: Definition & Examples

2. Barriers to Effective Communication: Definition & Examples

Companies need to be aware of potential barriers to communication. In general, physical separation and differences in status differences, gender, culture and language can potentially either block or distort effective communication.

Elements of Effective Communication in the Workplace

3. Elements of Effective Communication in the Workplace

Effective communication is a necessity in the workplace. There are four elements of effective communication that help improve the two-way information sharing process. These four specific elements involve being concise and clear, practical, factual and persuasive.

The Importance of Using Communication Technology Wisely

4. The Importance of Using Communication Technology Wisely

It is very important for businesses to use communication technology wisely. This lesson explores why companies need guidelines or a code of conduct for employees to understand the limits of cell phones, emails, texting, and social media.

What Is Effective Listening in the Workplace? - Definition, Techniques & Barriers

5. What Is Effective Listening in the Workplace? - Definition, Techniques & Barriers

Effective listening skills allow individuals to retain information by showing interest, listening and providing feedback to the other party in the communication exchange. There are specific techniques that will help individuals overcome listening barriers.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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