Ch 15: Organizational Communication in the Workplace

About This Chapter

You'll enjoy learning with this interactive chapter on organizational communication in the workplace. The lessons and self-assessment quizzes provide a convenient way to prepare for a test.

Organizational Communication in the Workplace - Chapter Summary

While working through these lessons at your own pace, you can expand your knowledge of organizational communication in the workplace. For example, there's a lesson on barriers to effective listening in the workplace. After reviewing the lessons, you should be able to:

  • Provide an overview of organizational communication
  • Give an example of barriers to effective communication
  • List different elements of effective communication in the workplace
  • Explain why it's important to ensure wisdom when using communication technology
  • Recall techniques for effective listening while at work

Instructors facilitate an engaging learning experience to quickly elevate your understanding of organizational communication in the workplace. They also provide helpful examples to optimize the learning process. After grasping key concepts, you can test your knowledge with a quiz that's available for each lesson. The quizzes can also function as an offline study tool because you can print them in worksheet form.

5 Lessons in Chapter 15: Organizational Communication in the Workplace
Test your knowledge with a 30-question chapter practice test
Organizational Communication

1. Organizational Communication

If you've ever had a job, you likely understand that there are different ways to communicate with colleagues and employers. This lesson describes the role of organizational communication in the workplace while defining terms such as downward, upward, horizontal and informal communication.

Barriers to Effective Communication: Definition & Examples

2. Barriers to Effective Communication: Definition & Examples

Companies need to be aware of potential barriers to communication. In general, physical separation and differences in status differences, gender, culture and language can potentially either block or distort effective communication.

Elements of Effective Communication in the Workplace

3. Elements of Effective Communication in the Workplace

Effective communication is a necessity in the workplace. There are four elements of effective communication that help improve the two-way information sharing process. These four specific elements involve being concise and clear, practical, factual and persuasive.

The Importance of Using Communication Technology Wisely

4. The Importance of Using Communication Technology Wisely

It is very important for businesses to use communication technology wisely. This lesson explores why companies need guidelines or a code of conduct for employees to understand the limits of cell phones, emails, texting, and social media.

What Is Effective Listening in the Workplace? - Definition, Techniques & Barriers

5. What Is Effective Listening in the Workplace? - Definition, Techniques & Barriers

Effective listening skills allow individuals to retain information by showing interest, listening and providing feedback to the other party in the communication exchange. There are specific techniques that will help individuals overcome listening barriers.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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