Ch 22: Organizational Development & Management

About This Chapter

The fun video lessons in this chapter can quickly improve your knowledge of organizational development and management as you study for a test. Use our short quizzes to find out how well you understand the stages of group development, conflict management and more before taking your test.

Organizational Development & Management - Chapter Summary

Ensure you have a quality understanding of delegation within teams, factors that cause change within organizations, how to become a cohesive group and more by exploring this chapter's entertaining lessons. Developed by top instructors, these lessons make it easy to gain full comprehension of organizational development and management. After finishing this chapter, you will be able to:

  • Differentiate between functional, cross-functional and self-directed work teams
  • List and describe the five stages of group development
  • Define and discuss organizational development
  • Explain how organizational change can impact employee behavior and attitudes
  • Share strategies for overcoming barriers to change in organizations
  • Describe styles and strategies for conflict management
  • Discuss techniques and skills needed for conflict resolution in the workplace
  • Provide the definition of negotiation and list the five steps of the negotiation process

To get started, select your first lesson and review its contents. When ready, scroll along the right-hand sidebar to choose other lessons to study in your sequence of choice. All lessons are accessible as short videos or full transcripts and feature mini quizzes designed to test your knowledge of their contents. Before the day of your test, find out how well you understand organizational development and management by taking our practice chapter exam.

11 Lessons in Chapter 22: Organizational Development & Management
Test your knowledge with a 30-question chapter practice test
Types of Work Teams: Functional, Cross-Functional & Self-Directed

1. Types of Work Teams: Functional, Cross-Functional & Self-Directed

Teams have become a popular way of organizing employees in organizations. This lesson identifies three different types of work teams: functional, cross-functional and self-directed teams.

Stages of Group Development: Forming, Storming, Norming, Performing & Adjourning

2. Stages of Group Development: Forming, Storming, Norming, Performing & Adjourning

Managers must be able to recognize and understand group behavior at its various stages. This lesson explains Tuckman's five stages of group development, including forming, storming, norming, performing and adjourning.

Delegation Within Teams: Process & Advantages

3. Delegation Within Teams: Process & Advantages

Delegating work to others is a powerful tool in increasing a company's level of productivity. This lesson will discuss the importance of delegation, its benefits, and the process of delegating tasks to team members.

Becoming a Cohesive Group: Using Team Building to Increase Group Cohesion

4. Becoming a Cohesive Group: Using Team Building to Increase Group Cohesion

Have you ever wondered why some groups seem to work better together than others? In this lesson you will learn what it means to be a cohesive group and how team building activities can be used to increase group cohesion.

What Is Organizational Development? - Executing Organizational Change

5. What Is Organizational Development? - Executing Organizational Change

Organizational development is the process of helping organizations improve through change in policies, power, leadership, control or job redesign. This lesson explores organizational climate, organizational culture and organizational strategy, the three main sections of organizational development theory.

Factors that Cause Change in Organizations: Planned and Unplanned

6. Factors that Cause Change in Organizations: Planned and Unplanned

Planned and unplanned are the two types of changes that can occur with an organization. External and internal factors can cause both of these types of changes within a company.

Employee Behavior & Attitudes During Organizational Change

7. Employee Behavior & Attitudes During Organizational Change

Change can be difficult for organizations. The fear of the unknown, fear of loss, fear of failure, disruption of relationships, certain personalities and internal politics are the main reasons for rejecting change. In order to manage change, the company needs to offer communication, support and participation.

Overcoming Barriers to Change in Organizations

8. Overcoming Barriers to Change in Organizations

Overcoming barriers to change in an organization can be difficult. There are some basic strategies that can help improve the acceptance of major changes within a company.

What Is Conflict Management? - Definition, Styles & Strategies

9. What Is Conflict Management? - Definition, Styles & Strategies

Wherever there are people, there always will be conflict. Managers have to deal with conflict in the workplace every day. Conflict management is the ability to be able to identify and handle conflicts sensibly, fairly, and efficiently.

What Is Conflict Resolution in the Workplace? - Skills, Techniques & Methods

10. What Is Conflict Resolution in the Workplace? - Skills, Techniques & Methods

Conflict resolution is important for all organizations. In this lesson, you will learn what conflict resolution is and some of its techniques and methods.

What is Negotiation? - The Five Steps of the Negotiation Process

11. What is Negotiation? - The Five Steps of the Negotiation Process

Companies have to negotiate in numerous areas of organizational conflict. Negotiation is an open process for two parties to find an acceptable solution to a complicated conflict. There are five steps to the negotiation process.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
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