Ch 10: Organizational Performance & Recognizing the Need for Change

About This Chapter

It's easy to get caught up in class or study for an important exam with this chapter on organizational performance and recognizing the need for change. Each of our professionally-designed lessons is followed by a multiple-choice quiz to help test your knowledge.

Organizational Performance & Recognizing the Need for Change - Chapter Summary

This informative chapter outlines organizational performance and recognizing the need for change. Topics covered include types of organizational goals, how organizational effectiveness is evaluated and the planned and unplanned factors that prompt change in organizations. All of our lessons are accessible 24 hours a day so you can study at any time that works well for you. Before moving on to other topics, take the short quiz after each lesson to ensure you're ready. Once this chapter is complete, you should be able to:

  • Understand how organizational change is executed
  • Outline the internal and external factors that affect change
  • Explain what drives the need for risk management
  • Describe the theory associated with organizational change
  • Identify the different types of internal organizational change
  • Define the planned change process
  • Detail Lewin's 3-stage model of change and force-field analysis change model
  • Discuss Kotter's 8-step change model and its application
  • Outline the managerial changes caused by organizational change
  • Explain how barriers to change in organizations are overcome
  • Relate organizational culture and change

16 Lessons in Chapter 10: Organizational Performance & Recognizing the Need for Change
Test your knowledge with a 30-question chapter practice test
What Are Organizational Goals? - Definition, Types & Examples

1. What Are Organizational Goals? - Definition, Types & Examples

This lesson is an in-depth review of organizational goals. It will give you an idea of the different types of goals, show examples of organizational goals, and discuss how each can be measured for success.

How to Evaluate Organizational Effectiveness

2. How to Evaluate Organizational Effectiveness

An organization is an entity that can be measured. We can measure an organization's effectiveness just as we can for an individual. This lesson highlights five models for analyzing organizational effectiveness.

Factors that Cause Change in Organizations: Planned and Unplanned

3. Factors that Cause Change in Organizations: Planned and Unplanned

Planned and unplanned are the two types of changes that can occur with an organization. External and internal factors can cause both of these types of changes within a company.

What Is Organizational Development? - Executing Organizational Change

4. What Is Organizational Development? - Executing Organizational Change

Organizational development is the process of helping organizations improve through change in policies, power, leadership, control or job redesign. This lesson explores organizational climate, organizational culture and organizational strategy, the three main sections of organizational development theory.

How Internal and External Factors Drive Organizational Change

5. How Internal and External Factors Drive Organizational Change

Managers must recognize and respond to all factors that affect their organizations. This lesson describes how the internal and external environments of an organization drive change within the company.

External Environmental Changes Drive the Need for Risk Management

6. External Environmental Changes Drive the Need for Risk Management

Businesses operate in a dynamic world where the only thing for certain is that things will change. Change can bring both risk and reward. In this lesson, you'll learn how change in the business environment drives the need for risk management.

What Is Organizational Change? - Theory & Example

7. What Is Organizational Change? - Theory & Example

Organizational change is an essential concept to understand in our complex world. In this lesson, you'll learn one of the theories of organizational change. You'll also have a chance to take a short quiz following the lesson.

Types of Internal Organizational Change: Structural, Strategic, People, and Process

8. Types of Internal Organizational Change: Structural, Strategic, People, and Process

Organizational change can occur in response to internal or external factors. This lesson focuses specifically on those changes that occur in a company's internal environment, including structural, strategic, people and process changes.

The Planned Change Process

9. The Planned Change Process

Change is one of the most challenging events an organization will go through. This lesson describes the steps of the planned changed process, which include recognizing the need for change, developing change goals, appointing a change agent, assessing the current climate, developing and implementing a change plan and evaluating the plan's success.

Lewin's 3-Stage Model of Change: Unfreezing, Changing & Refreezing

10. Lewin's 3-Stage Model of Change: Unfreezing, Changing & Refreezing

Organizational change does not have to be a complex process. In fact, Kurt Lewin did it in just three steps. This lesson discusses the three stages of organizational change according to Lewin, including unfreezing, changing and refreezing.

Kurt Lewin's Force-Field Analysis Change Model

11. Kurt Lewin's Force-Field Analysis Change Model

Kurt Lewin's force field analysis change model was designed to weigh the driving and restraining forces that affect change in organizations. The 'force field' can be described as two opposite forces working for and against change. In this lesson, we'll learn how to analyze the force field.

Kotter's 8-Step Change Model of Management

12. Kotter's 8-Step Change Model of Management

This lesson details the steps involved in Kotter's eight-step change model including: create urgency, form a powerful coalition, create change vision, communicate the vision, remove obstacles, create short-term wins, build on the change, and anchor the change in organizational culture.

Applying Kotter's 8-Step Change Model

13. Applying Kotter's 8-Step Change Model

John Kotter's 8-step change model is widely accepted across all industries as an effective model for implementing organizational change. In this lesson, each step of the Kotter model is discussed using Carl's carwash as the contextual example for making lasting change at the carwash.

Managerial Challenges Caused by Organizational Change

14. Managerial Challenges Caused by Organizational Change

External factors and internal environmental factors are responsible for many overall organizational changes. With change, managers must plan for challenges they may face when trying to implement new ways of doing things.

Overcoming Barriers to Change in Organizations

15. Overcoming Barriers to Change in Organizations

Overcoming barriers to change in an organization can be difficult. There are some basic strategies that can help improve the acceptance of major changes within a company.

Organizational Culture and Change

16. Organizational Culture and Change

Organizational change involving altering processes and systems within a company often affects the existing group norms, beliefs and values. This makes change a challenge for managers. There are tactics managers can use to institute change in a positive and welcoming way.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
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