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Ch 7: Perception and Attribution

About This Chapter

Watch online video lessons to learn about the different aspects of perception and attribution in the workplace. Each lesson is accompanied by a short multiple-choice quiz you can use to check your understanding of perceptual errors, attribution theories, cultural perceptions and more.

Perception and Attribution - Chapter Summary and Learning Objectives

First impressions are often quite important. However, the impression you make on others can vary. While one person may perceive you as open and honest, another person may feel you are hiding something or not telling the truth about yourself. Perception really is in the eye of the beholder. Perception can be influenced in a lot of ways as well. People base their perceptions on their own personal experiences and knowledge. In this chapter, you will learn more about perception and attributions. You will see how these things have an effect on organizational behavior. Some of the specific topics covered in this chapter include:

  • Perceptual errors
  • Factors influencing perception
  • Attributional bias
  • Cultural perceptions
  • The theory of attribution
  • Impression management

VideoObjective
Factors that Influence Perception in the Workplace Learn what perception is and factors that can influence it.
Perceptual Errors in the Workplace: Factors that Distort Perception Study how individuals make judgments about others.
Impression Management in Organizations: Definition, Techniques & Examples Take a look at impression management and its effects.
The Theory of Attribution In Organizational Behavior: Definition and Three Determinants Examine attribution theory.
Attributional Bias in the Workplace: Self-Serving Bias and Fundamental Attribution Error Explore how attributions can be distorted and how perceptions are used in the workplace.
Cultural Perceptions of Time in Organizations: Monochronic and Polychronic Time Analyze cultural perceptions of time.
Cultural Perceptions of Power in Organizations: Low and High Power Distance Find out about cultural perceptions of power.
Cultural Perceptions of Communication in Organizations: Low Context and High Context Take a look at how cultural perceptions influence communication.

7 Lessons in Chapter 7: Perception and Attribution
Factors that Influence Perception in the Workplace

1. Factors that Influence Perception in the Workplace

Perception is something that each of us deals with. It has long been said that perception is reality, and in many ways it is. In this lesson we will discuss how factors that influence perception can impact our workplace.

Perceptual Errors in the Workplace: Factors that Distort Perception

2. Perceptual Errors in the Workplace: Factors that Distort Perception

Perceptual errors are present all around us. What we think, see, or believe about an issue or person is not always correct. This is due to perceptual errors. In this lesson, we will look at the factors that distort perception to help you identify them.

The Theory of Attribution In Organizational Behavior: Definition and Three Determinants

3. The Theory of Attribution In Organizational Behavior: Definition and Three Determinants

We all view situations and individuals in different ways, but I bet you never knew there were specific reasons why your mind thinks the way it does. In this lesson, we will address why you interpret people or situations the way you do by explaining attribution theory.

Attributional Bias in the Workplace: Self-Serving Bias and Fundamental Attribution Error

4. Attributional Bias in the Workplace: Self-Serving Bias and Fundamental Attribution Error

At times, we all interpret individuals or situations with bias or errors. In this lesson, we will point out two aspects of attributional bias and how they can impact how you view or interpret either a person or a situation.

Cultural Perceptions of Time in Organizations: Monochronic and Polychronic Time

5. Cultural Perceptions of Time in Organizations: Monochronic and Polychronic Time

Different cultures view time and how it is used in a work environment differently. Some cultures view time as being very concrete and formal, while others view it as just a part of their overall lives. These two perspectives can and do clash when it comes to a business environment.

Cultural Perceptions of Power in Organizations: Low and High Power Distance

6. Cultural Perceptions of Power in Organizations: Low and High Power Distance

Throughout the world, individuals have perceptions of how power is distributed. Some believe it is distributed equally, and some do not. That perspective also carries over into how they view power (and the types of power) that are distributed in an organization.

Cultural Perceptions of Communication in Organizations: Low Context and High Context

7. Cultural Perceptions of Communication in Organizations: Low Context and High Context

Cultures have different perspectives regarding how to communicate. That doesn't necessarily mean words or phrases but the format or structure to that communication. Some are specific and pointed while others believe there is an inherent understanding present. We will discuss this issue here.

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