About This Chapter
Personnel Management in Retail - Chapter Summary
Strengthen personnel management in your retail business with help from this engaging chapter. Entertaining lessons can ensure your managers have a quality understanding of human resource management (HRM), the retail organizational structure and skills required of a good manager. Topics covered in this chapter include the following:
- Organizational structure used in retail stores
- Human resource management hiring, staffing, laws and regulations
- Occupational Safety and Health Act (OSHA) for workplace safety
- Employee training methods and compensation
- Skills good managers need
Managers can discuss these concepts during corporate training sessions or access lessons independently via their computers, smartphones or tablets to improve their professional skills. Short quizzes are available to check their understanding of personnel management in retail.
How It Helps
- Builds awareness: This chapter builds awareness of the structure of a retail organization, OSHA workplace safety requirements and laws and regulations in human resource management.
- Improves leadership capabilities: Lessons educate managers on the leadership qualities they need to encourage productivity and ensure employees feel well trained and valued.
- Strengthens manager-employee relations: By improving their managerial skills, your managers can build quality relationships with employees that foster trust and positively impact business operations.
Upon completion of this chapter, your managers will be able to:
- Describe the organizational structure of retail stores and list personnel and training programs for retail
- Explain a manager's role in hiring and staffing, and discuss circumstances that impact promotions, turnovers, downsizing and termination
- List the laws, policies and regulations with which human resource management must comply
- Define OSHA and explain its role in ensuring the safety of a workplace
- Share examples of mentoring, job rotation and other methods for training employees
- Differentiate between direct and indirect employee compensation
- Discuss the technical, human and conceptual skills good managers need to effectively promote productivity
1. Retail Organizational Structure: Management, Personnel & Training
This lesson will address the organizational structure utilized in retail stores. We will also discuss various management positions, personnel, and training programs that are used in retail stores.
2. Human Resource Management: Hiring and Staffing
In this lesson, we will explore the role a manager plays in human resource management, including hiring and staffing. We will also look at the circumstances affecting employment decisions such as promotion, turnover, downsizing, job redesign and termination.
3. Human Resource Management (HRM): Laws & Regulations
Learn about several laws, regulations, policies and governing entities that human resource management (HRM) must comply with, like the Civil Rights Act of 1964, Title VII, the Equal Employment Opportunity Commission (EEOC), sexual harassment and affirmative action.
4. Case Study: Staffing a New Retail Location
In this scenario we'll be looking at the challenges that come up when staffing a new retail location. Here, we'll examine some strategies you can using during both the hiring and recruitment process.
5. OSHA: Ensuring Workplace Safety
The Occupational Safety and Health Act was enacted in 1970 and created the Occupational Safety and Health Administration, or OSHA. This lesson discusses the role of OSHA in ensuring workplace safety.
6. Methods for Training Employees: Mentoring, On-The-Job & Job Rotation
There are several different types of training methods used to acclimate an employee to a new job or even to a new position within his current organization. In this lesson, we'll discuss several different methods, including on-the-job training, job rotation and job mentoring.
7. Understanding Employee Compensation
Compensation is pay for services during the course of employment. This can be direct (or monetary) compensation and indirect (or non-monetary) compensation in the form of benefits provided to the employee.
8. Managerial Skills: How Good Managers Promote Productivity
This lesson will discuss the types of skills a manager needs, including technical, human, and conceptual skills. You'll learn how each of these skill sets impacts a manager's ability to effectively lead his or her employees.
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