Ch 47: PLACE Business Education: Enterprise Business Systems

About This Chapter

The PLACE Business Education exam may include questions that test your understanding of how businesses use enterprise systems. This chapter will help you review information about enterprise systems so you'll be prepared come test day.

PLACE Business Education: Enterprise Business Systems - Chapter Summary

Take a look through these videos to brush up on enterprise business systems and some ways businesses utilize information technologies. Be prepared for the PLACE Business Education exam by reviewing the following topics:

  • The basics of enterprise software
  • Transaction processing systems
  • Incorporating enterprise resource planning
  • Customer relationship management
  • Supply chain management
  • Knowledge management and using AI systems
  • Electronic data interchange

Each video is accompanied by a printable worksheet and a quiz. You can look over these materials before, after or during the video and then review, or skip, whatever information you want. Each video has tags that make it easy to review the main points of each lesson.

PLACE Business Education: Enterprise Business Systems Chapter Objectives

One of the five subareas on the PLACE Business Education exam is Technology and Information Systems. You may need to know how businesses can apply technology to things like customer satisfaction and information management, both of which are covered in this chapter. All of the questions on this test are multiple choice.

8 Lessons in Chapter 47: PLACE Business Education: Enterprise Business Systems
Test your knowledge with a 30-question chapter practice test
Enterprise Software for Business Applications

1. Enterprise Software for Business Applications

Enterprise software gives multiple users in different locations access to the same functionality. This central system ensures that information is shared across all functional areas and levels of management within an organization.

Transaction Processing Systems (TPS): Batch and Real-Time Systems

2. Transaction Processing Systems (TPS): Batch and Real-Time Systems

Transaction processing systems capture and process the detailed information necessary to update data on the fundamental operations of an organization. Learn about the characteristics of different types of systems in this lesson.

Enterprise Resource Planning: Using ERP to Integrate Business Processes

3. Enterprise Resource Planning: Using ERP to Integrate Business Processes

Enterprise resource planning is a set of integrated program to manage the critical operations for an entire organization. Learn about the advantages and challenges of implementing ERP.

Customer Relationship Management: Using CRM to Focus on Customers

4. Customer Relationship Management: Using CRM to Focus on Customers

Customer relationship management (CRM) is an enterprise business system that organizations utilize to acquire, enhance, and retain relationships with customers. This lesson explores how CRM helps organizations become more customer-focused and profitable by combining functional processes with business operations.

Supply Chain Management in the Business, Supplier & Customer Network

5. Supply Chain Management in the Business, Supplier & Customer Network

Supply chain management is concerned with all the interconnected businesses that are part of providing end products or services to customers. Learn how SCM can reduce costs and improve customer service.

Knowledge Management: Capture, Store & Share Information with KM

6. Knowledge Management: Capture, Store & Share Information with KM

Knowledge management makes it possible to capture, store, share and utilize the knowledge and experience of an organization. Learn about the different types of knowledge and how knowledge management is implemented in this video lesson.

Using Artificial Intelligence (AI) and Expert Systems to Solve Complex Problems

7. Using Artificial Intelligence (AI) and Expert Systems to Solve Complex Problems

Artificial intelligence is used to develop computer systems that demonstrate characteristics of intelligent behavior. Expert systems make it possible for a novice to perform at the level of an expert in very specific situations. Learn more about both of these systems in this lesson.

Electronic Data Interchange and the Transfer of Transactional Information

8. Electronic Data Interchange and the Transfer of Transactional Information

Electronic Data Interchange is a set of rules that describe how electronic business is conducted over a computer network. Learn how EDI replaces the paper documents that used to be part of most business transactions.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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Other Chapters

Other chapters within the PLACE Business Education: Practice & Study Guide course

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