Ch 29: PLACE Business Education: Technology in Business Communication

About This Chapter

Better understand technology in business communication by viewing the videos in this chapter. The PLACE Business Education test may include questions that assess your knowledge of ways business employees communicate in the workplace.

PLACE Business Education: Technology in Business Communication - Chapter Summary

Email, instant messaging and other forms of quick communication are critical for effective interactions in the workplace. To prepare for test questions on how businesses and employees use these technologies, study the following topics found in this chapter:

  • Pros and cons of electronic communication channels
  • Using technology to compose messages
  • Writing effective workplace emails
  • IM and text messaging protocol
  • Common sense when using communication technology

Each lesson in this chapter includes an engaging video, a text lesson and an interactive quiz. After viewing the material and taking the quiz, you can jump around to any points you may not understand using the built-in video tags.

PLACE Business Education: Technology in Business Communication Objectives

The PLACE Business Education test divided into five subareas, one of which is Technology and Information Systems. This section may include questions the technology businesses use to communicate. This teacher certification exam is made up of entirely multiple-choice questions.

5 Lessons in Chapter 29: PLACE Business Education: Technology in Business Communication
Test your knowledge with a 30-question chapter practice test
Using Electronic Channels of Communication: Strengths and Weaknesses

1. Using Electronic Channels of Communication: Strengths and Weaknesses

Electronic channels of communication allow businesses to reach customers and communicate internally through the use of fax, text and email. Employees should be aware that there are both advantages and disadvantages to using electronic tools.

Using Technology to Help Compose Your Message: Formatting & Effectiveness

2. Using Technology to Help Compose Your Message: Formatting & Effectiveness

An important skill for individuals to develop for the work place is the ability to use technology to compose messages. Word processing software can help improve formatting and the overall effectiveness of your message.

Writing Effective Emails in the Workplace: Formality, Content, Language and Format

3. Writing Effective Emails in the Workplace: Formality, Content, Language and Format

Businesses need to train their employees in the art of writing effective emails in the workplace. The key factors of a successful email revolve around having the correct knowledge of email formality, content, language and format.

Guidelines for Using Instant and Text Messaging in the Workplace

4. Guidelines for Using Instant and Text Messaging in the Workplace

Companies are embracing alternative means of communication to increase profits and aid in delivering messages. Mobile messaging policies for instant and text messaging should be established to aid employees in their daily use.

The Importance of Using Communication Technology Wisely

5. The Importance of Using Communication Technology Wisely

It is very important for businesses to use communication technology wisely. This lesson explores why companies need guidelines or a code of conduct for employees to understand the limits of cell phones, emails, texting, and social media.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
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