About This Chapter
PLACE Marketing: Employee Staffing & Retention - Chapter Summary
To feel prepared for employee staffing and retention questions on the PLACE Marketing Education examination, use our short video lessons to brush up on key practices in hiring, training, appraising and terminating employees. This chapter will get you ready to tackle the following on the day of the exam:
- Define human capital and its importance
- Describe global staffing approaches and the hiring process
- Discuss HR interactions with host, parent and third-country nationals
- Explain employee compensation and retirement compensation systems
- Address an organization's training needs
- Recognize the causes of team conflict
- Identify factors in employees' job attitudes and dissatisfaction
- List the benefits and challenges of performance appraisals
- Explain the process of terminating employees
Our professional instructors put their experience to use in the chapter's video lessons by applying important employee staffing and retention concepts to real-world scenarios. They provide simplified explanations and examples to ensure you understand key terms that you'll be asked about on the PLACE exam. The lessons also include transcripts and self-assessment quizzes.
PLACE Marketing: Employee Staffing & Retention Chapter Objectives
Passing the PLACE Marketing Education test is a teaching certification requirement for prospective marketing instructors in Colorado. The test covers business and marketing concepts as well as marketing education and careers. Within the marketing section of the exam, your understanding of entrepreneurship and HR principles will be assessed. Questions related to these objective could ask you about the staffing and retention concepts covered in this chapter.
This PLACE exam is in a multiple-choice format, as are our quizzes included with the chapter's lessons. The self-assessment quizzes provide you with a way to check your understanding of the material while also giving you practice answering marketing questions like those found on the examination.
1. What Is Human Capital? - Importance to An Organization
All organizations require human capital to function and accomplish their goals. In this lesson, you'll learn what human capital is, its importance and the role that human resource management plays in it. A short quiz follows.
2. The Hiring Process: How Human Resource Managers Recruit and Hire Employees
When a company is hiring, they need to ensure that they hire the right employees. There are several different steps involved in the hiring process. This lesson explains these steps that include application forms, testing, interviewing, reference checks and health exams.
3. Global Staffing Approaches: Ethnocentric, Regiocentric, Polycentric, and Geocentric
Human resource management professionals working for global organizations often have unique staffing choices. In this lesson, you'll learn about ethnocentric staffing, regiocentric staffing and geocentric staffing. A short quiz follows.
4. Human Resource Interactions with Host, Parent & Third-Country Nationals
Employee relations are guided by human resource (HR) management professionals, and the global environment makes doing this more complex. In this lesson, we'll see how HR professionals interact with employees across the globe.
5. Understanding Employee Compensation
Compensation is pay for services during the course of employment. This can be direct (or monetary) compensation and indirect (or non-monetary) compensation in the form of benefits provided to the employee.
6. Retirement Compensation Systems: 401(k) and Pensions
One of the most valuable benefits an employer may offer to employees are employer-sponsored retirement plans. In this lesson, you'll learn about two common retirement benefits: 401(k) plans and traditional pensions. A short quiz follows.
7. Assessing Training Needs of an Organization
This lesson discusses the process of assessing the training needs of an organization, which begins with looking at what is presently being done there and comparing that to what needs to be done. New training plans can then be put into place, making it possible for managers to solve problems.
8. Types of Employee Training Programs
There are several types of employee training programs. Employees may receive basic literacy training, interpersonal skills training, technical training, problem-solving training and diversity or sensitivity training. Each type of training targets a different facet of an organization's overall culture and performance.
9. Team Conflict and the Work Process
Conflict is inevitable in groups, which is why managers must understand it. In this lesson you will learn about the reasons why teams may encounter conflict while working together.
10. Major Job Attitudes: Satisfaction, Commitment, Engagement & More
Each person has a different level of attitude about their job and that attitude can be rated, if you will, by how involved the individual is in his or her job. In this lesson, we will look at job attitudes as they relate to job satisfaction, commitment, engagement, and more.
11. Job Dissatisfaction: Causes, Reasons and Employee Responses
There is a level of job satisfaction for each person and each job performed. Problems occur when people are not happy with their jobs. In this lesson, we will look at causes for job dissatisfaction as well as employee responses.
12. Performance Appraisals: Benefits and Challenges
Many companies use performance appraisals to assess the performance of their employees. While performance appraisals provide some notable benefits, they are not without challenges. In this lesson, we'll explore these benefits and challenges.
13. Terminating an Employee: Process & Best Practices
Learn about the several steps involved in the process of terminating an employee, as well as the best practices a manager can use to ensure a fair and legal separation of employment.
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Other chapters within the PLACE Marketing Education: Practice & Study Guide course
- PLACE Marketing: Internal Marketing Principles
- PLACE Marketing: External Marketing Principles
- PLACE Marketing: Product & Services Marketing
- PLACE Marketing: Pricing Objectives & Strategy
- PLACE Marketing: Basic Math Concepts
- PLACE Marketing: Transportation, Distribution & Logistics
- PLACE Marketing: Sales Promotion
- PLACE Marketing: Entrepreneurship
- PLACE Marketing: Accounting
- PLACE Marketing: Finance
- PLACE Marketing: Macroeconomics
- PLACE Marketing: Microeconomics
- PLACE Marketing: International Trade & Global Marketing
- PLACE Marketing: Human Resource Management
- PLACE Marketing: Business Laws & Regulations
- PLACE Marketing: Business Technology
- PLACE Marketing: Computer Literacy
- PLACE Marketing: Information Systems
- PLACE Marketing: Business Communication
- PLACE Marketing: Education & Career Planning
- PLACE Marketing: Employment Skills
- PLACE Marketing: Career Development