About This Chapter
Who's it for?
Anyone who needs help learning or mastering workplace communications material will benefit from taking this course. There is no faster or easier way to learn workplace communications. Among those who would benefit are:
- Students who have fallen behind in understanding how to locate research materials or plan to communicate in the workplace
- Students who struggle with learning disabilities or learning differences, including autism and ADHD
- Students who prefer multiple ways of learning communications (visual or auditory)
- Students who have missed class time and need to catch up
- Students who need an efficient way to learn about planning to communicate in the workplace
- Students who struggle to understand their teachers
- Students who attend schools without extra communications learning resources
How it works:
- Find videos in our course that cover what you need to learn or review.
- Press play and watch the video lesson.
- Refer to the video transcripts to reinforce your learning.
- Test your understanding of each lesson with short quizzes.
- Verify you're ready by completing the planning to communicate in the workplace chapter exam.
Why it works:
- Study Efficiently: Skip what you know, review what you don't.
- Retain What You Learn: Engaging animations and real-life examples make topics easy to grasp.
- Be Ready on Test Day: Use the planning to communicate in the workplace chapter exam to be prepared.
- Get Extra Support: Ask our subject-matter experts any question about planning to communicate in the workplace. They're here to help!
- Study With Flexibility: Watch videos on any web-ready device.
Students will review:
This chapter helps students review the concepts in a planning to communicate in the workplace unit of a standard workplace communications course. Topics covered include:
- Determining the purpose of messages
- Adapting messages to an audience
- Supporting messages with research
- Locating research materials
- Summarizing, paraphrasing and quoting research
1. Determining the Purpose of Your Message: Inform, Persuade & Good Will
Determining the purpose of your message is the first step in deciding what you want to say and how you want to say it. It is essential to choose whether to inform, persuade or offer goodwill via a message in the workplace.
2. Analyzing Your Audience and Adapting Your Message: Purpose, Process & Strategy
In order for a message to be effective, it has to be impactful, clear and relatable to an audience. Learn about some key steps to analyzing an audience in order to identity the correct way to deliver and write a message.
3. Choosing Your Channel of Communication: Oral, Written, Visual & Electronic
Sometimes how you deliver information is just as important as what information you deliver to an audience. It is important to understand the advantages and disadvantages to the four different types of communication channels: oral, written, visual and electronic.
4. Supporting Your Message With Primary and Secondary Research
An individual's ability to support messages with primary and secondary research for business communication is a much needed skill. There are some key differences between primary and secondary research and how the information can be acquired, utilized, and help create an effective message.
5. Assessing the Reliability and Validity of Sources
In the business world, any research material must have support that can provide validity and reliability. The support must be credible and have documentation to show that it is well-researched, professional, peer-reviewed and recent.
6. Tips for Locating Research Materials
The process of preparing a research paper for academic or employment purposes can be a difficult task. There are some basic tips for how to locate research materials such as online, books, periodicals, etc.
7. Conducting Surveys and Interviews: Explanation & Purpose
Conducting surveys and interviews can help many companies solve business problems by the creation of helpful primary data. Qualitative data is meaningful as it allows more detailed opinions, observations and information that allow better insight into making the best decisions.
8. Quoting, Paraphrasing and Summarizing Your Research
Quoting, paraphrasing and summarizing are three important skills to master for writing in the academic and business world. These skills will help support claims and add credibility to your work.
9. Analyzing, Applying, and Drawing Conclusions From Research to Make Recommendations
In this lesson, we'll explore how companies analyze, apply and draw conclusions from research to solve problems. Learn how effective recommendations can help a business survive and thrive.
10. What Is Written Communication in Business? - Definition, Types & Examples
In this lesson, we'll discuss what written communication is and some advantages and disadvantages of using it. We'll also discuss the skills you'll need to become an effective writer.
11. What Is a Policy Statement? - Definition & Examples
All organizations need some degree of consistent behavior among employees in certain situations. In this lesson, you'll learn the definition of policy statements, see some examples, and learn how best to write policy.
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Other chapters within the Effective Communication in the Workplace: Help and Review course
- Communicating in the Workplace: Help and Review
- Communication and Diversity: Help and Review
- Communicating in Groups: Help and Review
- Messages in Business Communication: Help and Review
- Developing Your Message in the Workplace: Help and Review
- Completing Your Message in the Workplace: Help and Review
- Using Visuals in Workplace Communication: Help and Review
- Communicating with Technology in the Workplace: Help and Review
- Business Reports and Proposals: Help and Review
- Resumes and Cover Letters: Help and Review
- Delivering Presentations in the Workplace: Help and Review