About This Chapter
Product and Service Technology - Chapter Summary
In this chapter, you can review the differences between goods and services, compare express and implied warranties and find out all about the grading of products. After you've worked your way through these lessons, you should feel comfortable answering questions about the following topics:
- Comparison of services and goods
- Uniform Commercial Code (UCC)
- Differences between implied and express warranties of the UCC
- Various grades of products
- Standards and guarantees that assure product quality
Knowledgeable instructors teach our informative video lessons and also provide print transcripts, in addition. Brief self-assessment quizzes can be used to gauge your progress. You may watch these short videos as many times as you want and can use the handy video tags to go back over select sections.
1. Services Marketing: The Difference Between Services and Goods
In this lesson, you'll learn the difference between a service and a good. Discover how services are marketed to a consumer using different techniques.
2. Warranties Under the Uniform Commercial Code
The Uniform Commercial Code's Article 2 covers contracts for the sale of goods. Article 2 contains warranties included as part of the sale of goods. This lesson explains the difference between express warranties and implied warranties.
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