About This Chapter
Who's it for?
Anyone who needs help learning or mastering introductory management material will benefit from taking this course. You will be able to grasp the subject matter faster, retain critical knowledge longer and earn better grades. You're in the right place if you:
- Have fallen behind in understanding total quality management.
- Need an efficient way to learn about production and quality assurance.
- Learn best with engaging auditory and visual tools.
- Struggle with learning disabilities or learning differences, including autism and ADHD.
- Experience difficulty understanding your teachers.
- Missed class time and need to catch up.
- Can't access extra management learning resources at school.
How it works:
- Start at the beginning, or identify the topics that you need help with.
- Watch and learn from fun videos, reviewing as needed.
- Refer to the video transcripts to reinforce your learning.
- Test your understanding of each lesson with short quizzes.
- Submit questions to one of our instructors for personalized support if you need extra help.
- Verify you're ready by completing the Production and Quality Assurance chapter exam.
Why it works:
- Study Efficiently: Skip what you know, review what you don't.
- Retain What You Learn: Engaging animations and real-life examples make topics easy to grasp.
- Be Ready on Test Day: Use the Production and Quality Assurance chapter exam to be prepared.
- Get Extra Support: Ask our subject-matter experts any relevant question. They're here to help!
- Study With Flexibility: Watch videos on any web-ready device.
Students will review:
In this chapter, you'll learn the answers to questions including:
- What is the role of management in promoting productivity, profitability and quality?
- What are the five standards of total quality management?
- How do managers implement total quality management?
- What contributions did Crosby, Deming and Juran make to total quality management?
- What does it mean when a company or organization is ISO 9000 certified?
1. Productivity, Quality, Profitability and the Role of Managers
Top-, mid- and low-level managers play a significant role in how productivity and quality affects profitability in an organization. Each level of management makes different decisions about productivity and quality that impact an organization's profitability.
2. Five Principles of Total Quality Management (TQM)
Total quality management (TQM) is achieved and becomes part of the overall organizational culture when the five principles - produce quality work the first time, focus on the customer, have a strategic approach to improvement, improve continuously and encourage mutual respect and teamwork - are practiced by all employees.
3. Implementing Total Quality Management (TQM) in an Organization
When an organization adopts total quality management, they are really creating a new culture of customer satisfaction and quality products and services utilizing the skills of highly qualified employees and strong supplier relations to meet and exceed organizational goals.
4. Deming, Juran & Crosby: Contributors to TQM
W. Edwards Deming, Joseph Juran and Philip B. Crosby are three of the most influential people involved in the shift from production and consumption to total quality management (TQM). Their work significantly impacted how industries view customer satisfaction, employee needs and supplier relations.
5. ISO 9000 Certification
An organization that is ISO 9000 certified believes in quality management systems that are focused on the needs of customers, employees, shareholders and suppliers while complying with statutory and regulatory guidelines for products and services.
6. What is Beta Testing? - Definition & Process
In this lesson we will explore beta testing. We will define the term and then look at the process companies often endure to complete this type of testing. The lesson will conclude with a summary and a quiz.
7. Resource-Allocator: Definition & Explanation
Learn about the resource allocator managerial role and explore examples of how managers work in this role in everyday situations. Then, test your understanding with a short quiz.
8. W. Edwards Deming: Theory & Concept
W. Edward Deming developed principles of quality that became the basis for the automobile manufacturing industry in Japan. In this lesson you'll learn about Deming's theories, including some examples of application.
9. Project Quality Management: Process & Metrics
Project quality management is the knowledge area where quality is identified, assessed, and controlled throughout a project. In this lesson, we'll take a look at the processes and quality metrics commonly used.
10. Project Quality Management: Definition & Example
Project quality management is the knowledge areas within the project management field that addresses identifying, verifying, and controlling quality in any project. This lesson will provide an overview of project quality management.
11. Critical Chain Project Management: Definition & Example
In this lesson you will learn what critical chain project management is, and how the project manager can use it in planning. We'll go over the six steps of execution, as well as the types of buffers used.
12. What is Supply Chain Management? - Definition & Importance
Supply chain management plays a large role in the world we live in. In this lesson, you'll learn what supply chain management is and discuss the importance of supply chain management to business.
13. Supply Chain Management - Benefits & Best Practices
Supply chain management plays a critical role in running a successful business. In this lesson, you'll learn about the benefits and best practices of supply chain management.
14. Supply Chain Management: Process & Examples
In this lesson we will be discussing the value and necessity of supply chain management. Supply Chain Management is the strategy of ensuring that raw materials, goods and inputs are in the correct place at the required time. While this is a very basic idea, imagine all the small parts a vehicle manufacturer has to keep track of. Not an easy task.
15. Attrition Rate in Business: Meaning & Types
Read this lesson to learn how to calculate your business' attrition rate for both your employees and your customers. Learn what this number means and the uses it has.
16. Onboarding: Definition & Processes
Onboarding is important for the success of a new employee. It introduces the new employee to the way the company operates. New employees become familiar with company policies during this period.
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Other chapters within the Introduction to Management: Help and Review course
- Business Management Basics
- Management Basics: Help and Review
- Classical School of Management Theory: Help and Review
- Behavioral School of Management Theory: Help and Review
- Contemporary and Future School of Management Theory: Help and Review
- Planning in Organizations: Help and Review
- Organizational Change: Help and Review
- Organizing in Business Management: Help and Review
- Work Teams: Help and Review
- Leading in Organizations: Help and Review
- Leadership Theory: Help and Review
- Motivation in the Workplace: Help and Review
- Communication in the Workplace: Help and Review
- Controlling in Organizations: Help and Review
- Human Resources Basics: Help and Review
- Strategic Management and Managerial Decision Making: Help and Review
- Managing Organizational Changes
- International Management and Contemporary Issues: Help and Review
- Introduction to Small Business Management
- Theories of Business Management