About This Chapter
Production and Quality Assurance
It's obvious that managers deal a lot with people, whether subordinates or supervisors. In other lessons in this course on the principles of management, you'll learn about the ways managers can effectively lead people and manage human resources. But that's not all it takes to be a manager in business. In these lessons, you'll learn more about the more business-y aspects of management. To begin with, you'll learn how productivity and quality can affect an organization's profitability. Also explored is the role that top, middle, and low-level managers play in productivity, quality, and, ultimately, profitability.
The five principles of total quality management (TQM) are discussed, but first you'll learn just what TQM is. Then, you'll learn the five principles, which include producing quality work the first time, focusing on the customer, having a strategic approach to improvement, improving continuously, and encouraging mutual respect and teamwork. You'll also learn about how to implement total quality management in an organization.
Total quality management is a concept that was developed through the contributions of multiple people. In these lessons, you'll learn about the contributions that people like W. Edwards Deming, Joseph Juran, and Philip Crosby made to TQM. Finally, you'll learn about ISO 9000 certification. If you have no idea what that is, don't worry, because the lesson on ISO 900 certification will describe what it is and why it exists. Thanks for watching!
1. Productivity, Quality, Profitability and the Role of Managers
Top-, mid- and low-level managers play a significant role in how productivity and quality affects profitability in an organization. Each level of management makes different decisions about productivity and quality that impact an organization's profitability.
2. Five Principles of Total Quality Management (TQM)
Total quality management (TQM) is achieved and becomes part of the overall organizational culture when the five principles - produce quality work the first time, focus on the customer, have a strategic approach to improvement, improve continuously and encourage mutual respect and teamwork - are practiced by all employees.
3. Implementing Total Quality Management (TQM) in an Organization
When an organization adopts total quality management, they are really creating a new culture of customer satisfaction and quality products and services utilizing the skills of highly qualified employees and strong supplier relations to meet and exceed organizational goals.
4. Deming, Juran & Crosby: Contributors to TQM
W. Edwards Deming, Joseph Juran and Philip B. Crosby are three of the most influential people involved in the shift from production and consumption to total quality management (TQM). Their work significantly impacted how industries view customer satisfaction, employee needs and supplier relations.
5. ISO 9000 Certification
An organization that is ISO 9000 certified believes in quality management systems that are focused on the needs of customers, employees, shareholders and suppliers while complying with statutory and regulatory guidelines for products and services.
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Other chapters within the Business 101: Principles of Management course
- Management Basics
- Classical School of Management
- Behavioral School of Management Theory
- Contemporary and Future School of Management Theory
- Organizational Change
- Organizing in Business Management
- Work Teams
- Leading in Organizations
- Leadership Theory
- Motivation in the Workplace
- Communication in the Workplace
- Controlling in Organizations
- Human Resources
- Strategic Management and Managerial Decision Making
- International Management and Contemporary Issues
- Studying for Business 101