Ch 2: Providing Customer Service

About This Chapter

A pivotal aspect of running a successful business is offering quality customer service. Having your employees go through this chapter gives them important knowledge about taking their customer service skills to the next level.

Providing Customer Service - Chapter Summary

By going through this interactive chapter, your employees can look through engaging video lessons. They will learn about the following customer service-related topics:

  • Definition of call center
  • Types of call centers
  • Person-to-person customer service skills
  • Social media as it relates to CRM

In order for each employee to see what they learned about this chapter, they can complete video lessons. These corporate training lessons are short and have timelines with links, making them easy to navigate through.

How It Helps

  • Emphasizes social media: By using social media, your employees will be able to go above and beyond when providing customer service to customers.
  • Improves service: Employees get to see what good customer service looks like, helping them provide better service through call centers.
  • Teaches appropriate behavior: This chapter covers face-to-face customer service skills, which helps your employees display appropriate behavior and act accordingly in front of customers.

Skills Covered

By going through this chapter, your employees will be able to:

  • Explain what call centers are used for
  • Identify the different types of call centers
  • Examine how companies provide good customer service through social media sites
  • Determine how face-to-face customer service works

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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Other Chapters

Other chapters within the Qualities of Good Customer Service course