About This Chapter
Public Affairs & Crisis Management for Business - Chapter Summary
This self-paced business chapter covers topics related to public affairs and crisis management. As you progress through the chapter, you'll study the roles of public affairs departments and the media industry in business as well as the process of crisis prevention and management. The chapter is accessible at any time that fits your schedule, and we've included short self-assessment quizzes to help you retain this information. If you have any questions about the material, feel free to reach out to our expert business instructors. When you're finished with the chapter, you'll be equipped to:
- Describe the roles and functions of public affairs departments in businesses
- Analyze public issues and their impact on modern corporations
- Compare different media industry roles in regard to public affairs
- Summarize the history of mass media and journalism in the United States
- Define several rules that govern the media
- Outline the process of effective issue management
- Recognize the elements of crisis planning and management in business
- Assess the applications of risk communication theory
- Evaluate current communications phenomena regarding crisis management
- Identify the steps of crisis prevention
1. Public Affairs Departments in Businesses: Role & Functions
Corporations need to be able to monitor legislation, participate in regulatory discourse and support their stakeholders. In this lesson, you will learn how public affairs departments in businesses are able to accomplish these tasks and more.
2. Public Issues & Their Significance in the Modern Corporation
In this lesson, you'll learn how corporations use environmental analysis and competitive intelligence to keep abreast of public issues and why this is important to keeping their stakeholders satisfied.
3. The Media Industry: Roles, Impact & Ethics
In this lesson, you will learn the role the media serves in regards to the government, business, and society, such as providing news and information, shaping attitudes and values, and developing non-market issue agenda.
4. Development of the Mass Media & Journalism in the United States: History & Timeline
The mass media includes print media, broadcast media, social media and other types of communication. This lesson explores the development of the mass media in the United States and its role in the American political process.
5. Rules Governing the Media: Definition & Examples
The First Amendment guarantees freedom of the press, but the government still regulates the media in many ways. This lesson examines the laws, rules and regulations that govern various media outlets.
6. What Is an Effective Issue Management Process?
Companies have to constantly be alert for potential public issues. In this lesson you will learn how to utilize an effective issue management process to proactively solve problems.
7. Crisis Planning & Management in Business: Definition & Elements
Companies should be educated about crisis planning and management in business. In order to avert or repair any crises, there are numerous crisis planning elements that need to be in place in order to prevent a corporate downfall.
8. Risk Communication Theory and Application
Communicating with the public sometimes requires risk communications. In this lesson, you'll learn more about risk communication theory and how it applies to public relations.
9. Crisis Management & Current Communications Phenomena
In today's world, social media and viral communications can speed up a public relations crisis. This lesson will examine how this happens along with strategies for handling these issues.
10. Crisis Prevention in Business: Steps & Examples
No matter how well prepared an organization may be, crisis will still find many businesses during their lifetime. This lesson explores preventing and responding to crisis.
Earning College Credit
Did you know… We have over 160 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.
To learn more, visit our Earning Credit Page
Transferring credit to the school of your choice
Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.
Other chapters within the UExcel Business Ethics: Study Guide & Test Prep course
- Business, Government & Society Overview
- Understanding Business Ethics
- The Interaction of Business, Government & Society
- Understanding Management & Stakeholders in Business
- Employer-Employee Relationships
- Promoting Diversity in the Workforce
- Stockholders & Corporate Governance
- Corporate Social Responsibility & the Community
- Consumer Rights & Protections
- The Importance of Ethics in Advertising
- Business & Special Interest Groups
- The US Government & Legislation
- Regulations & Public Policy for Business
- The Judicial Branch of the US Government
- Business & Antitrust Laws
- Global Business Environment Overview
- Understanding International Trade & Business Law
- Understanding Technology in Business
- Understanding Environmental Issues in Business
- UExcel Business Ethics Flashcards