Ch 12: Quality Management in Business

About This Chapter

We put the lessons of this chapter together to improve your understanding of quality management in business. We'll present you with the definition of a quality management system as well as the processes and methodologies of continuous quality improvement.

Quality Management in Business - Chapter Summary

We will increase your understanding of quality management in business with these lessons that discuss methods and processes of quality improvement management, lean project management, and the impact of a zero defects program. Other lessons cover:

  • Design quality dimensions
  • Contributions of Deming, Juran and Crosby
  • TQM and organizational behavior
  • Total quality management's five principles
  • Kaizen
  • Continuous quality improvement
  • ISO 9000
  • Quality control's four types

These lessons are both text and videos. They are short so it doesn't require setting aside a big chunk of time to make daily progress on these studies. You can log in remotely on your mobile device whenever you have a few minutes to complete a lesson. At the same time, quickly track your progress on the dashboard while logged in.

15 Lessons in Chapter 12: Quality Management in Business
Test your knowledge with a 30-question chapter practice test
What Is Quality Management System? - Definition & Examples

1. What Is Quality Management System? - Definition & Examples

Even if a company isn't concerned about producing a world-class product, quality still needs to be a primary goal. In this lesson, you'll learn about quality management systems - what they are, how they work, and why they are so important.

Quality Improvement Management: Methods & Process

2. Quality Improvement Management: Methods & Process

Quality improvement management is an area where leaders attempt to create an environment where everyone is looking for ways to make things better. The Plan-Do-Check-Act process is commonly used to improve systems and employee performance.

Common Dimensions of Design Quality

3. Common Dimensions of Design Quality

Understanding the dimensions of design quality can give businesses insight into the consumer mind. In this lesson, you'll learn about the most common dimensions and discover how they can be maximized to fit customer expectations.

Deming, Juran & Crosby: Contributors to TQM

4. Deming, Juran & Crosby: Contributors to TQM

W. Edwards Deming, Joseph Juran and Philip B. Crosby are three of the most influential people involved in the shift from production and consumption to total quality management (TQM). Their work significantly impacted how industries view customer satisfaction, employee needs and supplier relations.

Total Quality Management in the Field of Organizational Behavior

5. Total Quality Management in the Field of Organizational Behavior

Companies need to stay competitive in the global business environment. Two philosophies that can help them improve their quality are TQM and Six Sigma.

Five Principles of Total Quality Management (TQM)

6. Five Principles of Total Quality Management (TQM)

Total quality management (TQM) is achieved and becomes part of the overall organizational culture when the five principles - produce quality work the first time, focus on the customer, have a strategic approach to improvement, improve continuously and encourage mutual respect and teamwork - are practiced by all employees.

Implementing Total Quality Management (TQM) in an Organization

7. Implementing Total Quality Management (TQM) in an Organization

When an organization adopts total quality management, they are really creating a new culture of customer satisfaction and quality products and services utilizing the skills of highly qualified employees and strong supplier relations to meet and exceed organizational goals.

What is Continuous Quality Improvement? - Definition, Process & Methodologies

8. What is Continuous Quality Improvement? - Definition, Process & Methodologies

Continuous quality improvement (CQI) is a management philosophy used by organizations to better their processes. In this lesson, you will learn how continuous quality improvement is part of a group's culture, how it benefits an organization, and about one of the most popular methods of implementing CQI.

What Is Kaizen in Management? - Definition, Examples & Process

9. What Is Kaizen in Management? - Definition, Examples & Process

Kaizen is a Japanese word for 'continuous improvement.' Kaizen methods can be used to improve the results of any firm and can also be used in your personal life. Read on to learn the what, how and why of kaizen.

Quality School of Management: Kaizen & Reengineering Approaches

10. Quality School of Management: Kaizen & Reengineering Approaches

All companies strive to improve and deliver a better product. That single thought is driven by the quality school of management. In this lesson, we will learn about that school of thought and how it evolved.

What is Lean Project Management? - Definition & Methodology

11. What is Lean Project Management? - Definition & Methodology

This lesson defines lean project management and the difference from traditional approaches. The Deming Cycle, Kanban, and Lean Six Sigma methodologies are discussed.

ISO 9000 Certification

12. ISO 9000 Certification

An organization that is ISO 9000 certified believes in quality management systems that are focused on the needs of customers, employees, shareholders and suppliers while complying with statutory and regulatory guidelines for products and services.

What Is ISO 14000 Certification?

13. What Is ISO 14000 Certification?

This Lesson examines the importance of ISO certifications and specifically the ISO 14000 certification. The ISO 14000 certification is a family of standards covering environmental management policies.

Zero Defects Program: Definition & Impact

14. Zero Defects Program: Definition & Impact

Can you imagine what the world would be like if no one ever made mistakes? We all know that this type of scenario is not possible, but companies try to create a workplace close to perfection. Let's learn about it now.

Four Types of Quality Control

15. Four Types of Quality Control

A company needs a way to check their products and the work of their employees. In this lesson, we will learn how a company may do this and the four variations they may choose from.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
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