Ch 17: Resolving Investment Disputes & Customer Complaints
About This Chapter
Resolving Investment Disputes & Customer Complaints - Chapter Summary
Heighten your knowledge of what's required to resolve investment disputes and customer complaints with these concise lessons. Experts go over the FINRA Rule 13000 Series as it relates to applying the Code of Arbitration Procedure to industry disputes. This chapter can also help you better understand the consequences of failing to properly address customer complaints in the securities industry. After reviewing the lessons, you should be ready to:
- Explain how different errors occur in the securities industry
- Outline reports required according to FINRA Rule 4530(d)
- Provide an overview of the FINRA Rule 8000 Series
- Describe formal resolution of customer complaints in the securities industry
- Relate how to apply the Code of Arbitration Procedure to customer disputes
- Discuss form U4 reporting requirements
- Summarize the Code of Mediation Procedure
- Describe reportable events according to FINRA Rule 4530
Engaging and mobile-friendly, the lessons in this chapter can help you understand what's involved in resolving investment disputes and customer complaints. If you get stuck on a topic, you can submit questions to experts. There are even short lesson quizzes that enable you to check your understanding of the concepts studied. Stay organized by tracking your completed lessons and quiz results on your personal dashboard.
1. Errors, Cancels & Rebills in the Securities Industry
This lesson identifies the different types of errors that may occur in securities trading and explains why they happen. It also explains the process for correcting these errors and describes the required notifications and reporting.
2. Addressing Customer Complaints in the Securities Industry
In this lesson, we will review FINRA requirements for members when addressing customer complaints. We will also review disciplinary actions members can face if this rule is violated.
3. FINRA Rule 4530 Customer Complaints: Process & Reports
FINRA Rule 4530 requires reporting of written customer complaints. But how is this done? This lesson will look at the process and reports for Rule 4530.
4. Investigations & Sanctions for Securities Law Violations
This lesson discusses FINRA Rule 8000 Series, which defines investigative procedures and sanctions for members violating federal securities laws. These procedural rules can be placed into three sections.
5. Formal Resolution Methods in the Securities Industry
Disputes between clients and their financial advisers can be divisive and stressful. A formal resolution process is an imperative. In this lesson, we'll explore the various methods of dispute resolution used in the brokerage industry.
6. FINRA Rule 12000 Series: Arbitration Procedure for Customer Disputes
The Financial Industry Regulatory Authority oversees the adjudication of claims by customers against their investment firm. Rule 12000 discusses the rules and procedures for filing those claims and processing them through arbitration.
7. FINRA Rule 13000 Series: Arbitration Procedure for Industry Disputes
Investment firms who are members of the Financial Industry Regulatory Authority (FINRA) often have disputes with each other. FINRA Rule 13000 provides rules and regulations requiring members to arbitrate disputes through FINRA.
8. FINRA Rule 14000 Series: Code of Mediation Procedure
The Financial Industry Regulatory Authority (FINRA) passes rules on how disputes in the investment industry are to be handled. FINRA Rule 14000 details the rules for mediating claims between two parties.
9. Uniform Application for Securities Industry Registration or Transfer
This lesson provides an overview of the registration process for licensed security employees. Aside from the initial registration, we also discuss the ongoing training requirements and what happens to your license if there is a lapse in employment.
10. FINRA Rule 4530 & Other Reporting Requirements
What types of activities do financial professionals need to report? In this lesson, we'll examine reporting requirements for certain activities, including those covered by FINRA Rules 4530 and 4580.
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Other Chapters
Other chapters within the Series 6 Exam: Study Guide & Practice course
- Financial Advertising & Communications With the Public
- Describing Investment Products & Services
- Disclosing Financial Account Types & Restrictions
- Understanding Retirement Plans & Tax Advantaged Accounts
- Obtaining Basic Customer Information & Documentation
- Obtaining Customer Investment Profile Information
- Obtaining Supervisory Approvals for Investment Accounts
- Analyzing Investment Portfolios & Financial Statements
- Types of Underlying Securities
- Understanding Funds, Trusts & Investment Companies
- Understanding Municipal Fund Securities
- Variable Life Insurance & Annuity Contracts
- Tax Treatment of Investment Profiles
- Disclosing Investment Product Information
- Updating Investment Customers & Retaining Customer Records
- Processing & Confirming Financial Transactions