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Ch 1: Roles and Responsibilities of the Supervisor

About This Chapter

Watch business video lessons and learn about managerial theories, ethical codes and more. Confirm you understand the key concepts in this chapter by taking the self-assessment quizzes that follow each lesson.

Roles and Responsibilities of the Supervisor - Chapter Summary and Learning Objectives

Supervisors take on a number of roles within an organization, whether it be to determine a company's direction, manage a particular department or oversee the general workforce. Topics found in this chapter discuss the skills all types of managers need to perform their roles in an ethical manner and in a way that motivates employees to help an organization reach its goals. By the end of this chapter, you should be able to:

  • Identify skills for promoting productivity and developing employee potential;
  • Recognize relationships where managerial ethics come into play;
  • Distinguish between different managerial roles and levels;
  • Describe the two types of managerial theory.

Video Objective
Management Roles and Principles Discusses how management principles are used to define managerial roles and processes.
Supervisory Skills Lists the skills needed by managers to successfully oversee business operations.
Managerial Skills: How Good Managers Promote Productivity Outlines the differences between technical, human and conceptual skills.
Management in Organizations: Top, Middle & Low-Level Managers Explains the roles of different managerial levels in an organizational.
Theory X & Theory Y: Two Types of Managers Explores the function of punishment and reward in Douglas McGregor's managerial theories.
Business Ethics in Contemporary Businesses Identifies areas associated with managerial ethics, such as customer, investor and employee relations.
Code of Ethics: Compliance-based and Integrity-basedExplains the differences between an ethical code, which lists behaviors to be avoided, and ethical values, which are used to guide employee behavior.
Ethical Decision Making Summarizes general considerations and guidelines for making ethical decisions.
Social Responsibility in Organizations Outlines strategies for managers to consider before becoming socially engaged.
Sarbanes Oxley Act Describes laws regulating publicly held companies' boards and public accounting firms.
Power Types in Leadership: Formal and Personal Identifies the differences between power conferred by an organization and power stemming from an individual's personality and expertise.

11 Lessons in Chapter 1: Roles and Responsibilities of the Supervisor
Management Roles and Principles

1. Management Roles and Principles

Managers serve important roles in organizations. In this lesson, you'll learn about some of the key roles management plays in an organization and fundamental principles that management follows. A short quiz follows.

Supervisory Skills: Types and Importance

2. Supervisory Skills: Types and Importance

Supervising employees or tasks is not a simple matter. Supervisors need a certain set of skills in order to accomplish their jobs efficiently and effectively. In this lesson, you'll learn about some of these core skills. A short quiz follows.

Managerial Skills: How Good Managers Promote Productivity

3. Managerial Skills: How Good Managers Promote Productivity

This lesson will discuss the types of skills a manager needs, including technical, human, and conceptual skills. You'll learn how each of these skill sets impacts a manager's ability to effectively lead his or her employees.

Management in Organizations: Top, Middle & Low-Level Managers

4. Management in Organizations: Top, Middle & Low-Level Managers

The role of a manager in organizations is complex. While managers can come in different shapes and sizes they all share the task of utilizing people and resources to achieve organizational goals. This lesson will discuss the roles and functions of management found in each of the three levels of management.

Theory X & Theory Y: Two Types of Managers

5. Theory X & Theory Y: Two Types of Managers

Have you ever thought your boss despises you and all your co-workers? Or maybe you've lucked out and your superiors really encourage you to be yourself. This lesson describes the two types of managers you might have, Theory X and Theory Y. Find out how the idea of self-fulfilling prophecies affects employees actions according to Douglas McGregor.

Business Ethics in Contemporary Businesses

6. Business Ethics in Contemporary Businesses

The concept of ethics is easy to give examples of but hard to define. In this lesson, we will discuss ethics and how they apply in the business world, as well as discuss an example of an ethical situation using Enron.

Code of Ethics: Compliance-based and Integrity-based

7. Code of Ethics: Compliance-based and Integrity-based

A business may develop a code of ethics for different reasons. In this lesson, you'll learn what a code of ethics is and the difference between a compliance-based code of ethics and an integrity-based code of ethics.

Ethical Decision Making

8. Ethical Decision Making

We have to make decisions every day, and many of these decisions have an ethical dimension. In this lesson, you'll learn about ethical decision-making and a process you can use to make ethically sound decisions. A short quiz follows.

Social Responsibility in Organizations

9. Social Responsibility in Organizations

Watch this video lesson to learn how companies put into practice their social responsibilities. Learn how a socially responsible company helps the environment, people, and employees along with giving freely to society.

The Sarbanes Oxley Act

10. The Sarbanes Oxley Act

One of the most important laws governing publicly traded companies is the Sarbanes-Oxley Act of 2002. In this lesson, you'll learn what the law is and some of its most important provisions. You'll also have a chance to take a short quiz.

Power Types in Leadership: Formal and Personal

11. Power Types in Leadership: Formal and Personal

Leaders exert power, which is necessary to get anything done. However, there are different types of power in leadership. In this lesson, we'll explore personal power and formal power. You'll also have a chance to take a short quiz after the lesson.

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