About This Chapter
Roles and Responsibilities of the Supervisor - Chapter Summary and Learning Objectives
Supervisors take on a number of roles within an organization, whether it be to determine a company's direction, manage a particular department or oversee the general workforce. Topics found in this chapter discuss the skills all types of managers need to perform their roles in an ethical manner and in a way that motivates employees to help an organization reach its goals. By the end of this chapter, you should be able to:
- Identify skills for promoting productivity and developing employee potential;
- Recognize relationships where managerial ethics come into play;
- Distinguish between different managerial roles and levels;
- Describe the two types of managerial theory.
|Management Roles and Principles||Discusses how management principles are used to define managerial roles and processes.|
|Supervisory Skills||Lists the skills needed by managers to successfully oversee business operations.|
|Managerial Skills: How Good Managers Promote Productivity||Outlines the differences between technical, human and conceptual skills.|
|Management in Organizations: Top, Middle & Low-Level Managers||Explains the roles of different managerial levels in an organizational.|
|Theory X & Theory Y: Two Types of Managers||Explores the function of punishment and reward in Douglas McGregor's managerial theories.|
|Business Ethics in Contemporary Businesses||Identifies areas associated with managerial ethics, such as customer, investor and employee relations.|
|Code of Ethics: Compliance-based and Integrity-based||Explains the differences between an ethical code, which lists behaviors to be avoided, and ethical values, which are used to guide employee behavior.|
|Ethical Decision Making||Summarizes general considerations and guidelines for making ethical decisions.|
|Social Responsibility in Organizations||Outlines strategies for managers to consider before becoming socially engaged.|
|Sarbanes Oxley Act||Describes laws regulating publicly held companies' boards and public accounting firms.|
|Power Types in Leadership: Formal and Personal||Identifies the differences between power conferred by an organization and power stemming from an individual's personality and expertise.|
1. Management Roles and Principles
Managers play important roles in organizations, so they should follow some guiding principles in their work. Explore some of the key roles for managers, including interpersonal, informational, and decision-making roles, and delve into Fayol's 14 management principles.
2. Supervisory Skills: Types and Importance
Supervisory skills are the specific set of skills necessary for effective supervision of employees. Learn about the six types of essential skills for supervisors and the importance of supervisory skills in the workplace.
3. Managerial Skills: How Good Managers Promote Productivity
Managerial skills involve technical, human, and conceptual skills that serve managers to effectively do their job and increase their employees' productivity. Learn about each one of these managerial skills and how can managers help their teams using them.
4. Management in Organizations: Top, Middle & Low-Level Managers
The typical organization has three levels of managers, including top, middle, and lower, who work together to help an organization achieve its goals. Explore each of these levels of management and learn about the functions and roles performed by managers at each level.
5. Theory X & Theory Y: Two Types of Managers
Behavior management theorist Douglas McGregor posited Theory X and Theory Y which hold that there are two types of managers: ones who assume a positive view of their workers, and ones who assume a negative view. Discover each theory and the respective qualities of each, as well as how self-fulfilling prophecies come into play for managers.
6. Business Ethics in Contemporary Businesses
Ethics can be challenging to define, but is an important feature of business. Learn how ethics applies in contemporary business and understand how to determine when behavior is ethical as well as when it is unethical.
7. Code of Ethics: Compliance-based and Integrity-based
In business, a code of ethics is defined as a written statement or code of conduct that focuses on the values and principles of an organization and its responsibilities to its stakeholders. Learn about two types of codes of ethics, namely compliance-based and integrity-based codes of ethics, as well as the steps needed in drafting a code.
8. Ethical Decision Making
Ethical decision-making occurs through a series of steps. Define ethical decision-making, identify ethical dimensions, explore the collection of relevant information, and examine evaluation according to ethical standards, consideration of alternatives, making a decision, implementing the decision, and reviewing and modifying the decision if necessary.
9. Social Responsibility in Organizations
As companies search for ways to encourage employee involvement and economic longevity, there is increased interest in giving back to communities. Learn how social responsibility in organizations allows businesses to focus part of their operations on supporting social responsibility.
10. The Sarbanes Oxley Act
The Sarbanes Oxley Act of 2002 was enacted to protect investors by reforming accounting, auditing, and financial reporting procedures among publicly traded companies. Learn about the broad purpose and key provisions of the Sarbanes Oxley Act.
11. Power Types in Leadership: Formal and Personal
There are different types of power that leaders can exercise based on their characteristics or status. Learn to define power, explore two types of power in leadership, including personal and formal power, and find out if someone can have multiple bases of power at once.
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Other chapters within the Business 111: Principles of Supervision course