About This Chapter
Roles & Responsibilities of the Supervisor Overview - Chapter Summary
Our bite-sized lessons provide comprehensive overview of the roles and responsibilities of the supervisor. Use these lessons to ensure your supervisors understand management roles and principles, business ethics, social responsibility and leadership power types. This chapter can also give your supervisors a quality understanding of the Sarbanes Oxley Act, Theory X and Theory Y, managerial skills and the types of managers found in organizations.
Feel free to utilize any lessons in this chapter that will enhance your corporate training sessions. Trainees can easily confirm their comprehension of lesson concepts by taking multiple-choice quizzes and a broader chapter exam. If trainees can't make your sessions or want to revisit the lessons at a later time, this chapter is accessible 24/7 using any computer, smartphone or tablet.
How It Helps
- Discusses management concepts: This chapter takes a close look at management theories and concepts to provide a comprehensive overview of what it means to manage an organization and employees.
- Describes managerial skills: Lessons ensure your supervisors fully understand the types of skills they need manage workers and promote productivity.
- Strengthens the workplace: As your supervisors enhance their managerial skills, they can improve relationships with employees and strengthen the workplace environment.
After finishing this chapter, your supervisors will be able to:
- Discuss managerial roles and principles
- Strengthen their supervisory and managerial skills
- Differentiate between top, middle and low-level managers
- Provide explanations of Theory X and Theory Y
- Exhibit knowledge of business ethics in contemporary business and the code of ethics
- Demonstrate ethical decision making and social responsibility within your organization
- Define and discuss the Sarbanes Oxley Act
- Explain differences between power types in leadership
- Demonstrate an understanding of stakeholder ethics and ability to solve ethical dilemmas
1. Management Roles and Principles
Managers play important roles in organizations, so they should follow some guiding principles in their work. Explore some of the key roles for managers, including interpersonal, informational, and decision-making roles, and delve into Fayol's 14 management principles.
2. Supervisory Skills: Types and Importance
Supervisory skills are the specific set of skills necessary for effective supervision of employees. Learn about the six types of essential skills for supervisors and the importance of supervisory skills in the workplace.
3. Managerial Skills: How Good Managers Promote Productivity
Managerial skills involve technical, human, and conceptual skills that serve managers to effectively do their job and increase their employees' productivity. Learn about each one of these managerial skills and how can managers help their teams using them.
4. Management in Organizations: Top, Middle & Low-Level Managers
The typical organization has three levels of managers, including top, middle, and lower, who work together to help an organization achieve its goals. Explore each of these levels of management and learn about the functions and roles performed by managers at each level.
5. Theory X & Theory Y: Two Types of Managers
Behavior management theorist Douglas McGregor posited Theory X and Theory Y which hold that there are two types of managers: ones who assume a positive view of their workers, and ones who assume a negative view. Discover each theory and the respective qualities of each, as well as how self-fulfilling prophecies come into play for managers.
6. Business Ethics in Contemporary Businesses
Ethics can be challenging to define, but is an important feature of business. Learn how ethics applies in contemporary business and understand how to determine when behavior is ethical as well as when it is unethical.
7. Code of Ethics: Compliance-based and Integrity-based
In business, a code of ethics is defined as a written statement or code of conduct that focuses on the values and principles of an organization and its responsibilities to its stakeholders. Learn about two types of codes of ethics, namely compliance-based and integrity-based codes of ethics, as well as the steps needed in drafting a code.
8. Ethical Decision Making
Ethical decision-making occurs through a series of steps. Define ethical decision-making, identify ethical dimensions, explore the collection of relevant information, and examine evaluation according to ethical standards, consideration of alternatives, making a decision, implementing the decision, and reviewing and modifying the decision if necessary.
9. Practical Application: Ethical Dilemma Scenarios for Stakeholders
Stakeholders of a business often face ethical scenarios that need quick and effective action. In this lesson, you'll be able to apply what you know about stakeholder ethics to resolve three hypothetical scenarios.
10. Social Responsibility in Organizations
As companies search for ways to encourage employee involvement and economic longevity, there is increased interest in giving back to communities. Learn how social responsibility in organizations allows businesses to focus part of their operations on supporting social responsibility.
11. The Sarbanes Oxley Act
The Sarbanes Oxley Act of 2002 was enacted to protect investors by reforming accounting, auditing, and financial reporting procedures among publicly traded companies. Learn about the broad purpose and key provisions of the Sarbanes Oxley Act.
12. Power Types in Leadership: Formal and Personal
There are different types of power that leaders can exercise based on their characteristics or status. Learn to define power, explore two types of power in leadership, including personal and formal power, and find out if someone can have multiple bases of power at once.
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Other chapters within the Supervision: Skills Development & Training course
- Function of Management Overview
- Planning & Controls as Management Functions Overview
- Organizing as a Management Function Overview
- Leadership in Management Overview
- Staffing & Labor Management in Organizations Overview
- Managing Diversity & Global Organizations Overview
- Communication as a Supervisor Overview