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Ch 2: Sources of Organizational Conflict

About This Chapter

This chapter is designed for supervisors who need to review sources of conflict in organizational settings. Have your company's supervisors complete these lessons to improve their conflict management skills and deal with conflicts as they arise.

Sources of Organizational Conflict - Chapter Summary

This mobile-friendly corporate training chapter examines common sources of organizational conflict. You can assign these lessons to your company's managers at any time, and, as they work through the chapter's informative video lessons, they'll study several types of workplace conflicts, including:

  • Functional and dysfunctional conflict
  • Interpersonal conflict
  • Procedural conflict
  • Process conflict
  • Group conflict

We've included self-assessments throughout the chapter to help your company's supervisors reinforce their understanding of the material. These training resources are also accessible on any device that has an Internet connection.

How It Helps

  • Builds awareness: The chapter helps supervisors become more aware of different workplace conflict sources.
  • Compares conflict types: Supervisors who complete this chapter will be able to recognize the differences between various types of workplace conflicts.
  • Mitigates workplace conflicts: Your supervisors will be able to use their knowledge to identify workplace conflicts and handle them effectively.

Skills Covered

By the end of the chapter, your supervisors should be able to:

  • Identify task, relationship and process conflict sources
  • Describe groups, teams and mobs in the workplace
  • Explain the causes of group conflicts in organizations
  • Evaluate concepts related to the work process and team conflicts
  • Compare types of interpersonal work conflicts
  • Differentiate between functional and dysfunctional conflict in the workplace
  • Discuss the differences between affective, substantive and procedural conflict

7 Lessons in Chapter 2: Sources of Organizational Conflict
Test your knowledge with a 30-question chapter practice test
Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict

1. Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict

Companies have to learn to deal with conflict on a daily basis. Organizational conflict is disagreement between groups or employees regarding work-related issues. Task, relationship and process are the three sources of conflict in a workplace.

Groups, Mobs & Teams in Organizations

2. Groups, Mobs & Teams in Organizations

Why do some organizations work together better than others? It turns out that not all groups are teams, and not all teams are groups. This lesson explains the different categories of employees found in organizations, including groups, mobs, and teams.

Causes of Group Conflict in the Workplace

3. Causes of Group Conflict in the Workplace

Bring a group of people together at work, and it's likely there will be some threat of conflict. There are four key areas managers can plan for to help eliminate some of the conflict. This lesson will discuss those four key areas.

Team Conflict and the Work Process

4. Team Conflict and the Work Process

Conflict is inevitable in groups, which is why managers must understand it. In this lesson you will learn about the reasons why teams may encounter conflict while working together.

What Is Interpersonal Conflict at Work? - Definition, Types & Examples

5. What Is Interpersonal Conflict at Work? - Definition, Types & Examples

Interpersonal conflict at work can interfere with business operations. In this lesson, you'll learn what interpersonal conflict is and the different types of interpersonal conflict. A short quiz follows.

Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation

6. Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation

Though usually people think of it as a bad thing, conflict can be a positive occurrence within an organization to bring about change. Two types of conflict are dysfunctional (negative conflict) and functional conflict (positive conflict).

Affective, Procedural & Substantive Conflict

7. Affective, Procedural & Substantive Conflict

Did you know that not all conflict is negative? In this lesson, we will learn about the three categories of conflict that occur in a group setting: affective, procedural, and substantive.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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