About This Chapter
Who's It For?
Anyone who needs help learning or mastering spoken and written messages material will benefit from the lessons in this chapter. There is no faster or easier way to learn about spoken and written messages. Among those who would benefit are:
- Students who have fallen behind in understanding how to determine the purpose of a message, tailor it to an audience, or decide upon a method of communicating that message
- Students who struggle with learning disabilities or learning differences, including autism and ADHD
- Students who prefer multiple ways of learning business (visual or auditory)
- Students who have missed class time and need to catch up
- Students who need an efficient way to learn about spoken and written messages
- Students who struggle to understand their teachers
- Students who attend schools without extra business learning resources
How It Works:
- Find videos in our course that cover what you need to learn or review.
- Press play and watch the video lesson.
- Refer to the video transcripts to reinforce your learning.
- Test your understanding of each lesson with short quizzes.
- Verify you're ready by completing the Spoken and Written Messages chapter exam.
Why It Works:
- Study Efficiently: Skip what you know, review what you don't.
- Retain What You Learn: Engaging animations and real-life examples make topics easy to grasp.
- Be Ready on Test Day: Use the Spoken and Written Messages chapter exam to be prepared.
- Get Extra Support: Ask our subject-matter experts any spoken and written messages question. They're here to help!
- Study With Flexibility: Watch videos on any web-ready device.
Students Will Review:
This chapter helps students review the concepts in a spoken and written messages unit of a standard business communications course. Topics covered include:
- The role of context in the transmission of spoken and written messages
- Deciding upon the purpose and delivery mode of a message
- Four channels of communicating messages
- Adapting messages based on audience analysis
1. How Context Influences a Message's Timing & Audience
Context is similar to setting the stage for a big performance. It is used to manipulate the speaker's message to frame it in a way that influences the audience's perceptions and assumptions.
2. Determining the Purpose of Your Message: Inform, Persuade & Good Will
Determining the purpose of your message is the first step in deciding what you want to say and how you want to say it. It is essential to choose whether to inform, persuade or offer goodwill via a message in the workplace.
3. Choosing Your Channel of Communication: Oral, Written, Visual & Electronic
Sometimes how you deliver information is just as important as what information you deliver to an audience. It is important to understand the advantages and disadvantages to the four different types of communication channels: oral, written, visual and electronic.
4. Analyzing Your Audience and Adapting Your Message: Purpose, Process & Strategy
In order for a message to be effective, it has to be impactful, clear and relatable to an audience. Learn about some key steps to analyzing an audience in order to identity the correct way to deliver and write a message.
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Other chapters within the Business Communications: Help & Review course
- Business Communication Framework
- Preparing Written Messages
- Communicating Electronically
- Delivering Good & Neutral Tone Messages
- Delivering Bad News Messages
- Delivering Persuasive Messages
- Reporting Process & Research Methods of Business Communication
- Managing Data & Using Graphs in Business Communications
- Organizing & Preparing Reports & Proposals
- Designing & Delivering Business Presentations
- Preparing Job Applications