About This Chapter
Staffing and Labor Management in Organizations - Chapter Summary and Learning Objectives
Staffing and labor management practices are used to hire employees and provide them with the skills they'll need to help an organization meet its bottom line. You'll also find that this area of management is concerned with creating policies used to intervene when employees create conflict or don't live up to a company's expectations; it's also tasked with rewarding them for a job well done. After completing this chapter, you should be familiar with the following:
- Government regulations in place to prevent workplace discrimination and ensure worker safety
- Processes used to hire and fire employees
- Training programs and methods designed to provide existing employees with new skills
- Types of direct and indirect compensation and the incentives used to encourage productivity
- Varying forms of performance appraisals
- Methods for managing conflict among employees
|Governmental Regulation||Outlines the roles of government entities, such as OSHA and ISO, as they relate to management and supervision.|
|Affirmative Action and EEOC||Explains affirmative action and the role of the Equal Employment Opportunity Commission.|
|Human Resource Management: Hiring and Staffing||Describes recruiting, promotions, terminations and other staffing responsibilities.|
|Interviewing||Discusses the different types of job interviews, such as open-ended, closed-ended, structured and unstructured interviews, as well as legal and illegal interview questions.|
|The Hiring Process: How Human Resource Managers Recruit and Hire Employees||Outlines steps for reviewing applications, testing and interviewing job candidates and scheduling background or health checks for hired employees.|
|New Employee Orientation: Function & Characteristics||Summaries how employee orientation introduces new hires to a company's mission, policies, facilities and coworkers and addresses their job duties.|
|Assessing Training Needs of an Organization||Outlines the factors taken into consideration when identifying what type of training an organization will need in order to change its operations.|
|Types of Employee Training Programs||Describes training programs designed to improve employee literacy, technical skills and interpersonal skills, among others.|
|Methods for Training Employees: Mentoring, On-The-Job & Job Rotation||Explains the advantages and disadvantages of methods used to train new employees or help existing employees learn new tasks.|
|Employee Intervention||Discusses methods of employee intervention and when to employ them, including the role of employee counseling and actions to take for suspected unethical conduct.|
|Terminating an Employee: Process & Best Practices||Illustrates the use of appropriate documentation and communication when terminating an employee and outlines alternatives to termination, like counseling or additional training.|
|Performance Appraisal and 360 Feedback||Explains how evaluation systems, like top-down appraisals and 360 degree feedback, are used to gauge employee performance, job productivity and behavior.|
|Understanding Employee Compensation||Outlines types of direct compensation, such as salary, and indirect compensation, including paid vacations, health insurance and retirement plans.|
|Forms of Union Agreements||Discusses types of agreements reached through the process of collective bargaining.|
|Function of Collective Bargaining||Summarizes how employers and employee unions use this process to address areas like job safety, employee rights and contracts.|
|Mediation & Arbitration: Third-Party Interventions in Organizations||Explores the roles a third-party person or group plays when these methods are used to resolve conflict.|
|Employee Motivation Programs||Describes how incentive and reward systems can increase productivity and performance.|
|Conflict Resolution: Managing Conflict in Organizations||Illustrates how negotiations and team conflict resolution can be used to solve problems.|
|Time Management||Explains time management and the consequences of stress on the job.|
1. Governmental Regulation and Management
In the U.S., we have several different government agencies that help protect the rights and safety of our workers. This lesson explores and explains these agencies and how they relate to management.
2. Affirmative Action and EEOC
Every individual wishes to be treated fairly when applying for a job and while they are employed at a firm. This lesson will explore affirmative action and the EEOC, which directly support this thought process.
3. Human Resource Management: Hiring and Staffing
In this lesson, we will explore the role a manager plays in human resource management, including hiring and staffing. We will also look at the circumstances affecting employment decisions such as promotion, turnover, downsizing, job redesign and termination.
4. The Hiring Process: How Human Resource Managers Recruit and Hire Employees
When a company is hiring, they need to ensure that they hire the right employees. There are several different steps involved in the hiring process. This lesson explains these steps that include application forms, testing, interviewing, reference checks and health exams.
5. New Employee Orientation: Function & Characteristics
The function of new employee orientation introduces a new employee to the company, its policies, the coworkers and the job itself. Its characteristics include introducing the employee to the company's culture, roles and responsibilities, job description and other important things an employee will need to know.
6. Assessing Training Needs of an Organization
This lesson discusses the process of assessing the training needs of an organization, which begins with looking at what is presently being done there and comparing that to what needs to be done. New training plans can then be put into place, making it possible for managers to solve problems.
7. Types of Employee Training Programs
There are several types of employee training programs. Employees may receive basic literacy training, interpersonal skills training, technical training, problem-solving training and diversity or sensitivity training. Each type of training targets a different facet of an organization's overall culture and performance.
8. Methods for Training Employees: Mentoring, On-The-Job & Job Rotation
There are several different types of training methods used to acclimate an employee to a new job or even to a new position within his current organization. In this lesson, we'll discuss several different methods, including on-the-job training, job rotation and job mentoring.
9. Employee Intervention: Methods and Application
At times, a manager must intervene with an employee to ensure that the employee stays on track and acts in the best interest of the company. There is more than one way to intervene, and we will address these methods in this lesson.
10. Terminating an Employee: Process & Best Practices
Learn about the several steps involved in the process of terminating an employee, as well as the best practices a manager can use to ensure a fair and legal separation of employment.
11. Performance Appraisal and 360 Feedback
Employee evaluations are a way managers can assess job performance and provide feedback to employees. An employee's performance is measured using various types of evaluation systems, including top-down appraisal, management by objectives (MBO), self-assessment and 360 degree feedback.
12. Understanding Employee Compensation
Compensation is pay for services during the course of employment. This can be direct (or monetary) compensation and indirect (or non-monetary) compensation in the form of benefits provided to the employee.
13. Forms of Union Agreements
While currently in decline, unions are still an important presence in the workplace. In this lesson, you'll learn about different types of union agreements regarding union membership and employment, including open, closed, agency and union shops.
14. Function of Collective Bargaining
The function of collective bargaining is to negotiate work-related issues. Bargaining or negotiating takes place between the employer and the employees. The employees are represented by a collective bargaining unit.
15. Mediation & Arbitration: Third-Party Interventions in Organizations
Some conflicts simply cannot be resolved by those involved in the dispute. This lesson will explain the use of third-party interventions to help disputants resolve conflict they could not solve on their own.
16. Employee Motivation Programs: Incentives and Reward Systems
Every individual is motivated by different things. Money, awards or even just public praise are all parts of motivation. In this lesson, we will dig a little deeper and look at the forms of incentive and rewards programs.
17. Conflict Resolution: Managing Conflict in Organizations
Conflict can be solved in many ways. This lesson provides an overview of the different types of conflict resolution strategies, including avoidance, accommodation, competition, compromise, and collaboration.
18. Time Management & Job Stress
Time management is something we all deal with as our lives get more hectic. In this lesson, we will address time management and the stress it can put on an individual in the workplace.
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