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Ch 6: Staffing and Labor Management in Organizations

About This Chapter

Watch staffing and labor management video lessons and learn about open-ended interviews, top-down appraisals, direct compensation and more. Take advantage of the short quizzes that conclude each lesson to measure your understanding.

Staffing and Labor Management in Organizations - Chapter Summary and Learning Objectives

Staffing and labor management practices are used to hire employees and provide them with the skills they'll need to help an organization meet its bottom line. You'll also find that this area of management is concerned with creating policies used to intervene when employees create conflict or don't live up to a company's expectations; it's also tasked with rewarding them for a job well done. After completing this chapter, you should be familiar with the following:

  • Government regulations in place to prevent workplace discrimination and ensure worker safety
  • Processes used to hire and fire employees
  • Training programs and methods designed to provide existing employees with new skills
  • Types of direct and indirect compensation and the incentives used to encourage productivity
  • Varying forms of performance appraisals
  • Methods for managing conflict among employees

VideoObjective
Governmental Regulation Outlines the roles of government entities, such as OSHA and ISO, as they relate to management and supervision.
Affirmative Action and EEOC Explains affirmative action and the role of the Equal Employment Opportunity Commission.
Human Resource Management: Hiring and Staffing Describes recruiting, promotions, terminations and other staffing responsibilities.
Interviewing Discusses the different types of job interviews, such as open-ended, closed-ended, structured and unstructured interviews, as well as legal and illegal interview questions.
The Hiring Process: How Human Resource Managers Recruit and Hire Employees Outlines steps for reviewing applications, testing and interviewing job candidates and scheduling background or health checks for hired employees.
New Employee Orientation: Function & Characteristics Summaries how employee orientation introduces new hires to a company's mission, policies, facilities and coworkers and addresses their job duties.
Assessing Training Needs of an Organization Outlines the factors taken into consideration when identifying what type of training an organization will need in order to change its operations.
Types of Employee Training Programs Describes training programs designed to improve employee literacy, technical skills and interpersonal skills, among others.
Methods for Training Employees: Mentoring, On-The-Job & Job Rotation Explains the advantages and disadvantages of methods used to train new employees or help existing employees learn new tasks.
Employee Intervention Discusses methods of employee intervention and when to employ them, including the role of employee counseling and actions to take for suspected unethical conduct.
Terminating an Employee: Process & Best Practices Illustrates the use of appropriate documentation and communication when terminating an employee and outlines alternatives to termination, like counseling or additional training.
Performance Appraisal and 360 Feedback Explains how evaluation systems, like top-down appraisals and 360 degree feedback, are used to gauge employee performance, job productivity and behavior.
Understanding Employee Compensation Outlines types of direct compensation, such as salary, and indirect compensation, including paid vacations, health insurance and retirement plans.
Forms of Union Agreements Discusses types of agreements reached through the process of collective bargaining.
Function of Collective Bargaining Summarizes how employers and employee unions use this process to address areas like job safety, employee rights and contracts.
Mediation & Arbitration: Third-Party Interventions in Organizations Explores the roles a third-party person or group plays when these methods are used to resolve conflict.
Employee Motivation Programs Describes how incentive and reward systems can increase productivity and performance.
Conflict Resolution: Managing Conflict in Organizations Illustrates how negotiations and team conflict resolution can be used to solve problems.
Time Management Explains time management and the consequences of stress on the job.

18 Lessons in Chapter 6: Staffing and Labor Management in Organizations
Test your knowledge with a 30-question chapter practice test
Governmental Regulation and Management

1. Governmental Regulation and Management

An organization must comply with many governmental regulations in order to keep their business running. Discover the management policies in place by governmental agencies/regulations, including OSHA, NIOSH, NLRB, and FMLA.

Affirmative Action and EEOC

2. Affirmative Action and EEOC

Affirmative action refers to procedures intended to abolish discrimination against applicants for college and jobs, and the Equal Employment Opportunity Commission (EEOC) helps ensure that affirmative action laws are enforced. Learn about affirmative action and EEOC, and understand their intent to establish a new beginning for minorities, women, and other groups who face discrimination.

Human Resource Management: Hiring and Staffing

3. Human Resource Management: Hiring and Staffing

Human resources management involves the hiring and management of staffing for an organization. This lesson explores aspects of human resource management such as recruitment, promotion, turnover, downsizing, job redesign, and termination.

The Hiring Process: How Human Resource Managers Recruit and Hire Employees

4. The Hiring Process: How Human Resource Managers Recruit and Hire Employees

Human resource managers go through a series of steps to identify and acquire the best candidates to fill a posted job requirement. Learn how human resource managers use the hiring process to recruit and hire employees.

New Employee Orientation: Function & Characteristics

5. New Employee Orientation: Function & Characteristics

New employee orientation is an important human resources function to help new employees understand their employer's culture, mission, and values. Learn about the key components of new employee orientation and how to conduct an effective orientation for new employees.

Assessing Training Needs of an Organization

6. Assessing Training Needs of an Organization

When an organization identifies weak areas, they need to assess the training needs of the organization to develop proper training plans. Learn about the steps involved in the assessing training needs process and how to apply them in a real-life scenario.

Types of Employee Training Programs

7. Types of Employee Training Programs

There are many types of employee training programs that target a different facet of an organization's overall culture and performance. Explore five different types of employee training programs.

Methods for Training Employees: Mentoring, On-The-Job & Job Rotation

8. Methods for Training Employees: Mentoring, On-The-Job & Job Rotation

Organizations can use different training methods to help their employees to adapt to a new job or to a new position. Explore what are the different methods for training employees: mentoring, on-the-job training, and job rotation, and what their pros and cons are.

Employee Intervention: Methods and Application

9. Employee Intervention: Methods and Application

Sometimes managers must intervene with an employee to ensure they have a chance to rectify their behavior. Learn the different intervention types and methods, including authoritative, facilitative, and prescriptive interventions, and explore how employee intervention can be applied by analyzing a hypothetical problem in the workplace.

Terminating an Employee: Process & Best Practices

10. Terminating an Employee: Process & Best Practices

When employers terminate employees, they must always follow proper procedure for fair, legal separation of employment. Learn about the process of terminating an employee and the best practices to follow when doing so.

Performance Appraisal and 360 Feedback

11. Performance Appraisal and 360 Feedback

Performance appraisals are often used by supervisors to assess employee job performance and provide feedback for improvement. Learn about four main types of job appraisals: top-down appraisal, management by objectives, self-assessment, and 360-degree feedback for employees.

Understanding Employee Compensation

12. Understanding Employee Compensation

Compensation is typically disbursed to employees in exchange for services rendered throughout the course of employment. Learn about direct employee compensation, indirect employee compensation, and the differences between monetary and non-monetary forms of compensation.

Forms of Union Agreements

13. Forms of Union Agreements

Unions are workforce organizations that negotiate for improvements regarding the workplace and compensation. Learn about the different types of union agreements through collective bargaining, such as union, open, and agency shops.

Function of Collective Bargaining

14. Function of Collective Bargaining

Collective bargaining functions help management negotiate wages and other work-related issues with employees. Explore the steps in the collective bargaining process, the role of the arbitrator, and how strikes happen when the parties disagree.

Mediation & Arbitration: Third-Party Interventions in Organizations

15. Mediation & Arbitration: Third-Party Interventions in Organizations

Third-party interventions are important in organizations to help resolve conflicts that arise. Discover forms of intervention, such as mediation and arbitration, and learn more about the roles and activities involved in each type of third-party intervention.

Employee Motivation Programs: Incentives and Reward Systems

16. Employee Motivation Programs: Incentives and Reward Systems

Each individual is motivated by different things, and that is why employee motivation programs offer various incentive systems. Learn about the different reward systems that organizations implement to motivate employees and impact their productivity, including monetary, non-monetary, and employee recognition.

Conflict Resolution: Managing Conflict in Organizations

17. Conflict Resolution: Managing Conflict in Organizations

All organizations experience conflict, which must be managed and resolved to promote organizational success. Learn about conflict and various strategies for conflict management and resolution, including avoidance, accommodation, competition, compromise, and collaboration.

Time Management & Job Stress

18. Time Management & Job Stress

Time management is a process in which people organize their time to do the tasks they need to do. Learn the relationship between poor time management and job stress, and explore some ways to better deal with time, including setting priorities and goals, avoiding procrastination, and delegating.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
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