Ch 9: Team Conflict & Problem Solving

About This Chapter

Provide your supervisors with information about team conflict and problem solving using our helpful corporate training chapter. This material works equally well if used for a group training event or assigned to supervisors to complete on an individual basis.

Team Conflict & Problem Solving - Chapter Summary

This chapter allows your employees to work at their own pace as they review lessons on team conflict and problem solving. Short and engaging video lessons touch on subjects such as the leader's role in recognizing and managing team conflict, navigating office politics and strategies for managing work conflict as a team. These materials are viewable on a laptop, computer, tablet or smartphone 24 hours a day for the convenience of your teams.

How It Helps

  • Builds confidence: When supervisors know how to handle sensitive topics like conflict, office politics and problematic team members, they'll have more confidence on the job.
  • Ensures compliance: Using these lessons, your supervisors will learn to handle problems and conflict in ways that will protect your organization and comply with any necessary regulations.
  • Offers support: Having a multitude of problem-solving approaches available to your supervisors ensures they can make the right choice for their teams depending upon their specific situations.

Skills Covered

Our chapter is designed to assist your supervisors in completing the following:

  • Outline team conflict and the work process
  • Detail the leader's role in managing and recognizing team conflict
  • Manage crisis, change and pressure in team settings
  • Effectively respond to verbal attacks and confrontations on work teams
  • Use strategies to navigate office politics
  • Manage work conflict as a team using various strategies
  • Counsel and question problematic team members
  • Prevent and identify potential problems in team settings
  • Identify the common sense approach to team problem solving
  • Describe problem solving for high-performing teams
  • Develop and use problem solving blueprints for work teams
  • Utilize the 85/15 rule to identify the root causes of workplace problems

13 Lessons in Chapter 9: Team Conflict & Problem Solving
Test your knowledge with a 30-question chapter practice test
Team Conflict and the Work Process

1. Team Conflict and the Work Process

Conflict is inevitable in groups, which is why managers must understand it. In this lesson you will learn about the reasons why teams may encounter conflict while working together.

The Leader's Role in Recognizing & Managing Team Conflict

2. The Leader's Role in Recognizing & Managing Team Conflict

In this lesson, you will gain a brief overview of the leader's role in recognizing and managing team conflict. You will also gain an understanding of the hands-off approach to solving conflict and the risks of using compromise as conflict resolution tool.

How to Manage Pressure, Crisis & Change in Team Settings

3. How to Manage Pressure, Crisis & Change in Team Settings

Inevitably, teams will face times of change, crisis, and pressure. This lesson lists some ways that team leaders can respond to these challenges and keep the team motivated.

Responding to Confrontations & Verbal Attacks on Work Teams

4. Responding to Confrontations & Verbal Attacks on Work Teams

Conflict in a team is unavoidable, but confrontation and verbal attacks are an inappropriate way to express differences. This lesson explores practical ways team leaders can transform confrontation into cooperation.

Navigating Office Politics: Strategies & Explanation

5. Navigating Office Politics: Strategies & Explanation

Navigating the different elements that come with office politics is difficult for some employees. In this lesson, we'll discuss how to self-promote, protect yourself from unfairness, and understand office dynamics.

Strategies for Managing Work Conflict as a Team

6. Strategies for Managing Work Conflict as a Team

Teams are everywhere, in our personal lives and in the business world. All teams experience conflict, but that conflict doesn't have to have a negative impact on the work the team is doing. This lesson explores ways to encourage healthy conflict within a team while also addressing and resolving conflict.

Questioning & Counseling Problematic Team Members

7. Questioning & Counseling Problematic Team Members

The use of interdisciplinary teams in business is a trend that is on the rise. This lesson explores ways to channel negative energy when conflicts exist in work teams.

How to Identify & Prevent Potential Problems in Team Settings

8. How to Identify & Prevent Potential Problems in Team Settings

One of the marks of a great team leader is the ability to anticipate and preemptively address team problems. This lesson provides practical tips for identifying and preventing team problems.

The Common Sense Approach to Team Problem Solving

9. The Common Sense Approach to Team Problem Solving

A successful team works together to achieve a common goal. During this process, teams need to resolve problems together. This lesson will address the common sense approach to team problem solving.

Problem Solving in High-Performing Teams

10. Problem Solving in High-Performing Teams

In this lesson, you'll see how high-performing teams solve problems and learn what makes a good team member. You'll see how they work together and how they solve any personal differences they have with each other.

Developing & Using Problem Solving Blueprints for Work Teams

11. Developing & Using Problem Solving Blueprints for Work Teams

Creating a problem-solving blueprint for teams prepares you to act as the need arises. This lesson looks at problem-solving skills, tools, obstacles, and blueprints for teams.

Using the 85/15 Rule to Identify Root Causes of Problems in the Workplace

12. Using the 85/15 Rule to Identify Root Causes of Problems in the Workplace

This lesson discusses the 85/15 Rule within the workplace. You'll learn about this theory and how it helps you get to the bottom of many problems in the workplace.

Practical Application: Problem Solving Checklist for Supervisors

13. Practical Application: Problem Solving Checklist for Supervisors

This checklist will help you when trying to solve a problem in the workplace. Here, you'll be able to see a list of questions to ask yourself to help guide you to a solution to any workplace problem.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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