Ch 3: Team Problem Solving at Work

About This Chapter

By following established procedures, workplace teams can solve problems and make decisions with a minimum of conflict and wasted time. Use these engaging text and video lessons to help your workplace's teams master these skills and become more efficient.

Team Problem Solving at Work- Chapter Summary

In this chapter, our instructors review methods of group decision making and problem solving, including a detailed examination of the common sense approach. Employees can learn more about topics such as:

  • Methods of making decisions as a group
  • Ways for groups to develop solutions to problems
  • Advantages and disadvantages of group decision making

You can offer these lessons as part of a group corporate training program or ask team leaders and members to watch the lessons as individuals. Quizzes at the end of each lesson promote discussion on team problem solving, and chapter and end-of-course exams let employees, and you, verify their learning.

How It Helps

  • Provides tools for problem solving: By studying the problem-solving tools used by high-functioning workplace teams, your company's employees can adopt some of the same techniques.
  • Emphasizes decision-making skills: Knowing about methods of group decision making can prevent disagreements and wasted time among your team members.
  • Promotes common sense methods: Sometimes all it takes to solve a problem is common sense. These lessons offer a step-by-step view of reaching a consensus through this time-tested attribute.

Skills Covered

By the time these lessons are over, team leaders and members should be able to:

  • Explain three techniques for group decision making
  • Describe four problem-solving tools used by effective teams
  • Understand the common sense method to problem solving in a group
  • Recognize pros and cons to making decisions as a group

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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Other Chapters

Other chapters within the Team Building & Group Problem Solving course