About This Chapter
Team Problem Solving at Work- Chapter Summary
In this chapter, our instructors review methods of group decision making and problem solving, including a detailed examination of the common sense approach. Employees can learn more about topics such as:
- Methods of making decisions as a group
- Ways for groups to develop solutions to problems
- Advantages and disadvantages of group decision making
You can offer these lessons as part of a group corporate training program or ask team leaders and members to watch the lessons as individuals. Quizzes at the end of each lesson promote discussion on team problem solving, and chapter and end-of-course exams let employees, and you, verify their learning.
How It Helps
- Provides tools for problem solving: By studying the problem-solving tools used by high-functioning workplace teams, your company's employees can adopt some of the same techniques.
- Emphasizes decision-making skills: Knowing about methods of group decision making can prevent disagreements and wasted time among your team members.
- Promotes common sense methods: Sometimes all it takes to solve a problem is common sense. These lessons offer a step-by-step view of reaching a consensus through this time-tested attribute.
By the time these lessons are over, team leaders and members should be able to:
- Explain three techniques for group decision making
- Describe four problem-solving tools used by effective teams
- Understand the common sense method to problem solving in a group
- Recognize pros and cons to making decisions as a group
1. Techniques for Group Decision-Making in Business
Group decision-making is where a group of individuals are brought together in hopes of determining a solution to a problem. The three types of group decision making are nominal, Delphi technique and brainstorming.
2. Problem Solving in High-Performing Teams
In this lesson, you'll see how high-performing teams solve problems and learn what makes a good team member. You'll see how they work together and how they solve any personal differences they have with each other.
3. The Common Sense Approach to Team Problem Solving
A successful team works together to achieve a common goal. During this process, teams need to resolve problems together. This lesson will address the common sense approach to team problem solving.
4. Strengths and Weaknesses of Group Decision Making
Group decision making is when a group of individuals tackle a problem together to achieve a solution. There are both strengths and weaknesses to this type of organizational decision making.
5. Practical Application: Problem Solving Checklist for Supervisors
This checklist will help you when trying to solve a problem in the workplace. Here, you'll be able to see a list of questions to ask yourself to help guide you to a solution to any workplace problem.
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