About This Chapter
Who's it for?
Anyone who needs help understanding material from technical writing will benefit from taking this course. You will be able to grasp the subject matter faster, retain critical knowledge longer and earn better grades. You're in the right place if you:
- Have fallen behind in understanding types of correspondence or the characteristics of effective emails.
- Need an efficient way to learn technical correspondence.
- Learn best with engaging auditory and visual tools.
- Struggle with learning disabilities or learning differences, including autism and ADHD.
- Experience difficulty understanding your teachers.
- Missed class time and need to catch up.
- Can't access extra English learning resources at school.
How it works:
- Start at the beginning, or identify the topics that you need help with.
- Watch and learn from fun videos, reviewing as needed.
- Refer to the video transcripts to reinforce your learning.
- Test your understanding of each lesson with short quizzes.
- Submit questions to one of our instructors for personalized support if you need extra help.
- Verify you're ready by completing the Technical Correspondence chapter exam.
Why it works:
- Study Efficiently: Skip what you know, review what you don't.
- Retain What You Learn: Engaging animations and real-life examples make topics easy to grasp.
- Be Ready on Test Day: Use the Technical Correspondence chapter exam to be prepared.
- Get Extra Support: Ask our subject-matter experts any relevant question. They're here to help!
- Study With Flexibility: Watch videos on any web-ready device.
Students will review:
In this chapter, you'll learn the answer to questions including:
- What are the different types of correspondence?
- What are the eight essential letter components?
- How is the writing process used in creating letters?
- What are the strengths and weaknesses of electronic communication?
- How do I write an effective email for the workplace?
- What is the purpose of memos, and how are they structured?
- How should I use instant and text messaging in the workplace?
1. Comparing Types of Business Correspondence
Just as you might expect, the varied needs of the business world mean that there are plenty of different types of correspondence available to be used, depending on the circumstances. This lesson compares types of business correspondence and explains when they should be used.
2. Components of a Business Letter
After viewing this lesson, you should be able to write a formal business letter that you can use to write official letters to businesses. This is also the type of letter you will write when you are sending out your resume to businesses.
3. Following the Writing Process for Letters
Despite all of the ways we have to communicate today, business letters are still one of the bedrocks of how we communicate in the business world. In this lesson, we learn the writing process for business letters.
4. Using Electronic Channels of Communication: Strengths and Weaknesses
Electronic channels of communication allow businesses to reach customers and communicate internally through the use of fax, text and email. Employees should be aware that there are both advantages and disadvantages to using electronic tools.
5. Purpose, Content & Structure of Emails
Emails are perhaps the most ubiquitous form of business communication today. In this lesson, you'll learn about the purpose, content, and structure of emails in a business context. A short quiz follows.
6. Writing Effective Emails in the Workplace: Formality, Content, Language and Format
Businesses need to train their employees in the art of writing effective emails in the workplace. The key factors of a successful email revolve around having the correct knowledge of email formality, content, language and format.
7. Purpose, Content & Structure of Memos
One of the most prevalent internal business documents produced by an organization is the memo. In this lesson, you'll examine the purpose of a memo, its typical content and its structure. A short quiz follows.
8. Types of Memos
Memos are one of the most common documents produced for internal organizational communications because of their versatility. In this lesson, you'll learn about different types of memos. A short quiz follows.
9. Following the Writing Process for Memos
Writing memos may not be as common as it was before e-mail, but a memo is still the best way to provide formal communication throughout the office. In this lesson, we learn to follow the writing process for memos.
10. Guidelines for Using Instant and Text Messaging in the Workplace
Companies are embracing alternative means of communication to increase profits and aid in delivering messages. Mobile messaging policies for instant and text messaging should be established to aid employees in their daily use.
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Other chapters within the Technical Writing: Help and Review course
- Introduction to Technical Writing: Help and Review
- Prewriting for Technical Documents: Help and Review
- Writing Technical Documents: Help and Review
- Technical Editing & Rewriting: Help and Review
- Elements of Technical Documents: Help and Review
- Usability Testing & Technical Writing: Help and Review
- Informal Technical Reports: Help and Review
- Formal Technical Reports: Help and Review
- Business Reports for Technical Writing: Help and Review
- Technical Resumes & Cover Letters: Help and Review
- Technical Instructions: Help and Review
- Writing Technical Manuals: Help and Review
- Writing Proposals: Help and Review
- Language & Style
- Language in Context