About This Chapter
Below is a sample breakdown of the Technical Correspondence chapter into a 5-day school week. Based on the pace of your course, you may need to adapt the lesson plan to fit your needs.
|Day||Topics||Key Terms and Concepts Covered|
|Monday||Types of correspondence and components of a business letter||The contrasts between instant messages, text messages and other correspondence; distinguishing between letters of confirmation, thank you, complaint, congratulations and others; the necessity of dating a letter and including an inside address, salutation, body, complimentary close and signature|
|Tuesday||The writing process for letters; electronic channels of communication, including the purpose and structure of e-mails||Writing and rewriting strategies; various media for sending messages; contents of e-mail messages, including attachments, signatures, recipients and subject lines|
|Wednesday||Writing effective work e-mails||Types, content, tone and structure of emails|
|Thursday||The writing process for memos||The steps for creating a memo|
|Friday||Guidelines for using instant and text messaging in the workplace||Important rules to consider including formality and language|
1. Comparing Types of Business Correspondence
Just as you might expect, the varied needs of the business world mean that there are plenty of different types of correspondence available to be used, depending on the circumstances. This lesson compares types of business correspondence and explains when they should be used.
2. Components of a Business Letter
After viewing this lesson, you should be able to write a formal business letter that you can use to write official letters to businesses. This is also the type of letter you will write when you are sending out your resume to businesses.
3. Following the Writing Process for Letters
Despite all of the ways we have to communicate today, business letters are still one of the bedrocks of how we communicate in the business world. In this lesson, we learn the writing process for business letters.
4. Using Electronic Channels of Communication: Strengths and Weaknesses
Electronic channels of communication allow businesses to reach customers and communicate internally through the use of fax, text and email. Employees should be aware that there are both advantages and disadvantages to using electronic tools.
5. Purpose, Content & Structure of Emails
Emails are perhaps the most ubiquitous form of business communication today. In this lesson, you'll learn about the purpose, content, and structure of emails in a business context. A short quiz follows.
6. Writing Effective Emails in the Workplace: Formality, Content, Language and Format
Businesses need to train their employees in the art of writing effective emails in the workplace. The key factors of a successful email revolve around having the correct knowledge of email formality, content, language and format.
7. Purpose, Content & Structure of Memos
One of the most prevalent internal business documents produced by an organization is the memo. In this lesson, you'll examine the purpose of a memo, its typical content and its structure. A short quiz follows.
8. Types of Memos
Memos are one of the most common documents produced for internal organizational communications because of their versatility. In this lesson, you'll learn about different types of memos. A short quiz follows.
9. Following the Writing Process for Memos
Writing memos may not be as common as it was before e-mail, but a memo is still the best way to provide formal communication throughout the office. In this lesson, we learn to follow the writing process for memos.
10. Guidelines for Using Instant and Text Messaging in the Workplace
Companies are embracing alternative means of communication to increase profits and aid in delivering messages. Mobile messaging policies for instant and text messaging should be established to aid employees in their daily use.
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Other chapters within the Technical Writing Syllabus Resource & Lesson Plans course
- Technical Writing Basics Lesson Plans
- Prewriting Lesson Plans
- Writing Technical Documents Lesson Plans
- Technical Editing & Rewriting Lesson Plans
- Parts of a Technical Document Lesson Plans
- Usability Testing & Technical Writing Lesson Plans
- Informal Technical Reports Lesson Plans
- Formal Technical Reports Lesson Plans
- Business Reports and Proposals Lesson Plans
- Writing Resumes & Cover Letters Lesson Plans
- Technical Instructions Lesson Plans
- Technical Manual Writing Process Lesson Plans
- Proposal Writing Process Lesson Plans