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Ch 10: Technical Correspondence Lesson Plans

About This Chapter

The Technical Correspondence chapter of this course is designed to help you plan and teach the students in your classroom about the different forms of technical correspondence, including letters, memos and e-mails. The video lessons, quizzes and transcripts can easily be adapted to provide your lesson plans with engaging and dynamic educational content. Make planning your course easier by using our syllabus as a guide.

Weekly Syllabus

Below is a sample breakdown of the Technical Correspondence chapter into a 5-day school week. Based on the pace of your course, you may need to adapt the lesson plan to fit your needs.

Day Topics Key Terms and Concepts Covered
Monday Types of correspondence and components of a business letter The contrasts between instant messages, text messages and other correspondence; distinguishing between letters of confirmation, thank you, complaint, congratulations and others; the necessity of dating a letter and including an inside address, salutation, body, complimentary close and signature
Tuesday The writing process for letters; electronic channels of communication, including the purpose and structure of e-mails Writing and rewriting strategies; various media for sending messages; contents of e-mail messages, including attachments, signatures, recipients and subject lines
Wednesday Writing effective work e-mails Types, content, tone and structure of emails
Thursday The writing process for memos The steps for creating a memo
Friday Guidelines for using instant and text messaging in the workplace Important rules to consider including formality and language

10 Lessons in Chapter 10: Technical Correspondence Lesson Plans
Test your knowledge with a 30-question chapter practice test
Comparing Types of Business Correspondence

1. Comparing Types of Business Correspondence

Just as you might expect, the varied needs of the business world mean that there are plenty of different types of correspondence available to be used, depending on the circumstances. This lesson compares types of business correspondence and explains when they should be used.

Components of a Business Letter

2. Components of a Business Letter

After viewing this lesson, you should be able to write a formal business letter that you can use to write official letters to businesses. This is also the type of letter you will write when you are sending out your resume to businesses.

Following the Writing Process for Letters

3. Following the Writing Process for Letters

Despite all of the ways we have to communicate today, business letters are still one of the bedrocks of how we communicate in the business world. In this lesson, we learn the writing process for business letters.

Using Electronic Channels of Communication: Strengths and Weaknesses

4. Using Electronic Channels of Communication: Strengths and Weaknesses

Electronic channels of communication allow businesses to reach customers and communicate internally through the use of fax, text and email. Employees should be aware that there are both advantages and disadvantages to using electronic tools.

Purpose, Content & Structure of Emails

5. Purpose, Content & Structure of Emails

Emails are perhaps the most ubiquitous form of business communication today. In this lesson, you'll learn about the purpose, content, and structure of emails in a business context. A short quiz follows.

Writing Effective Emails in the Workplace: Formality, Content, Language and Format

6. Writing Effective Emails in the Workplace: Formality, Content, Language and Format

Businesses need to train their employees in the art of writing effective emails in the workplace. The key factors of a successful email revolve around having the correct knowledge of email formality, content, language and format.

Purpose, Content & Structure of Memos

7. Purpose, Content & Structure of Memos

One of the most prevalent internal business documents produced by an organization is the memo. In this lesson, you'll examine the purpose of a memo, its typical content and its structure. A short quiz follows.

Types of Memos

8. Types of Memos

Memos are one of the most common documents produced for internal organizational communications because of their versatility. In this lesson, you'll learn about different types of memos. A short quiz follows.

Following the Writing Process for Memos

9. Following the Writing Process for Memos

Writing memos may not be as common as it was before e-mail, but a memo is still the best way to provide formal communication throughout the office. In this lesson, we learn to follow the writing process for memos.

Guidelines for Using Instant and Text Messaging in the Workplace

10. Guidelines for Using Instant and Text Messaging in the Workplace

Companies are embracing alternative means of communication to increase profits and aid in delivering messages. Mobile messaging policies for instant and text messaging should be established to aid employees in their daily use.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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