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Ch 10: Technical Correspondence: Tutoring Solution

About This Chapter

The Technical Correspondence chapter of this Technical Writing Tutoring Solution is a flexible and affordable path to learning about the various forms of technical correspondence. These simple and fun video lessons are each about five minutes long and they teach the letter- and memo-writing strategies that are required in a typical technical writing course.

How it works:

  • Begin your assignment or other technical writing work.
  • Identify the technical correspondence concepts that you're stuck on.
  • Find fun videos on the topics you need to understand.
  • Press play, watch and learn!
  • Complete the quizzes to test your understanding.
  • As needed, submit a question to one of our instructors for personalized support.

Who's it for?

This chapter of our Technical Writing Tutoring Solution will benefit any student who is trying to learn about technical correspondence and earn better grades. This resource can help students, including those who:

  • Struggle with understanding how to write different kinds of letters as well as effective e-mails and workplace text messages, or any other technical correspondence topic
  • Have limited time for studying
  • Want a cost effective way to supplement their technical writing learning
  • Prefer learning about technical writing visually
  • Find themselves failing or close to failing their technical correspondence unit
  • Cope with ADD or ADHD
  • Want to get ahead in technical writing
  • Don't have access to their technical writing teacher outside of class

Why it works:

  • Engaging Tutors: We make learning about technical correspondence simple and fun.
  • Cost Efficient: For less than 20% of the cost of a private tutor, you'll have unlimited access 24/7.
  • Consistent High Quality: Unlike a live technical writing tutor, these video lessons are thoroughly reviewed.
  • Convenient: Imagine a tutor as portable as your laptop, tablet or smartphone. Learn about technical correspondence on the go!
  • Learn at Your Pace: You can pause and rewatch lessons as often as you'd like, until you master the material.

Learning objectives

  • Explore the various forms of correspondence.
  • Describe adjustment, congratulatory, confirmation, sales and other letters.
  • Discover the parts of the letter, including the salutation and the body.
  • Explore the prewriting, writing and rewriting processes.
  • Learn how to compose messages with electronic media.
  • Discover how to write e-mails.
  • Explore the rules for writing workplace e-mails.
  • Study the content of memos.
  • Learn how to prewrite, write and rewrite directive, status and other kinds of memos.
  • Explore business text messaging guidelines.

10 Lessons in Chapter 10: Technical Correspondence: Tutoring Solution
Test your knowledge with a 30-question chapter practice test
Comparing Types of Business Correspondence

1. Comparing Types of Business Correspondence

Just as you might expect, the varied needs of the business world mean that there are plenty of different types of correspondence available to be used, depending on the circumstances. This lesson compares types of business correspondence and explains when they should be used.

Components of a Business Letter

2. Components of a Business Letter

After viewing this lesson, you should be able to write a formal business letter that you can use to write official letters to businesses. This is also the type of letter you will write when you are sending out your resume to businesses.

Following the Writing Process for Letters

3. Following the Writing Process for Letters

Despite all of the ways we have to communicate today, business letters are still one of the bedrocks of how we communicate in the business world. In this lesson, we learn the writing process for business letters.

Using Electronic Channels of Communication: Strengths and Weaknesses

4. Using Electronic Channels of Communication: Strengths and Weaknesses

Electronic channels of communication allow businesses to reach customers and communicate internally through the use of fax, text and email. Employees should be aware that there are both advantages and disadvantages to using electronic tools.

Purpose, Content & Structure of Emails

5. Purpose, Content & Structure of Emails

Emails are perhaps the most ubiquitous form of business communication today. In this lesson, you'll learn about the purpose, content, and structure of emails in a business context. A short quiz follows.

Writing Effective Emails in the Workplace: Formality, Content, Language and Format

6. Writing Effective Emails in the Workplace: Formality, Content, Language and Format

Businesses need to train their employees in the art of writing effective emails in the workplace. The key factors of a successful email revolve around having the correct knowledge of email formality, content, language and format.

Purpose, Content & Structure of Memos

7. Purpose, Content & Structure of Memos

One of the most prevalent internal business documents produced by an organization is the memo. In this lesson, you'll examine the purpose of a memo, its typical content and its structure. A short quiz follows.

Types of Memos

8. Types of Memos

Memos are one of the most common documents produced for internal organizational communications because of their versatility. In this lesson, you'll learn about different types of memos. A short quiz follows.

Following the Writing Process for Memos

9. Following the Writing Process for Memos

Writing memos may not be as common as it was before e-mail, but a memo is still the best way to provide formal communication throughout the office. In this lesson, we learn to follow the writing process for memos.

Guidelines for Using Instant and Text Messaging in the Workplace

10. Guidelines for Using Instant and Text Messaging in the Workplace

Companies are embracing alternative means of communication to increase profits and aid in delivering messages. Mobile messaging policies for instant and text messaging should be established to aid employees in their daily use.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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