About This Chapter
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- Begin your assignment or other technical writing work.
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- Learn at Your Pace: You can pause and rewatch lessons as often as you'd like, until you master the material.
- Explore the various forms of correspondence.
- Describe adjustment, congratulatory, confirmation, sales and other letters.
- Discover the parts of the letter, including the salutation and the body.
- Explore the prewriting, writing and rewriting processes.
- Learn how to compose messages with electronic media.
- Discover how to write e-mails.
- Explore the rules for writing workplace e-mails.
- Study the content of memos.
- Learn how to prewrite, write and rewrite directive, status and other kinds of memos.
- Explore business text messaging guidelines.
1. Comparing Types of Business Correspondence
Just as you might expect, the varied needs of the business world mean that there are plenty of different types of correspondence available to be used, depending on the circumstances. This lesson compares types of business correspondence and explains when they should be used.
2. Components of a Business Letter
After viewing this lesson, you should be able to write a formal business letter that you can use to write official letters to businesses. This is also the type of letter you will write when you are sending out your resume to businesses.
3. Following the Writing Process for Letters
Despite all of the ways we have to communicate today, business letters are still one of the bedrocks of how we communicate in the business world. In this lesson, we learn the writing process for business letters.
4. Using Electronic Channels of Communication: Strengths and Weaknesses
Electronic channels of communication allow businesses to reach customers and communicate internally through the use of fax, text and email. Employees should be aware that there are both advantages and disadvantages to using electronic tools.
5. Purpose, Content & Structure of Emails
Emails are perhaps the most ubiquitous form of business communication today. In this lesson, you'll learn about the purpose, content, and structure of emails in a business context. A short quiz follows.
6. Writing Effective Emails in the Workplace: Formality, Content, Language and Format
Businesses need to train their employees in the art of writing effective emails in the workplace. The key factors of a successful email revolve around having the correct knowledge of email formality, content, language and format.
7. Purpose, Content & Structure of Memos
One of the most prevalent internal business documents produced by an organization is the memo. In this lesson, you'll examine the purpose of a memo, its typical content and its structure. A short quiz follows.
8. Types of Memos
Memos are one of the most common documents produced for internal organizational communications because of their versatility. In this lesson, you'll learn about different types of memos. A short quiz follows.
9. Following the Writing Process for Memos
Writing memos may not be as common as it was before e-mail, but a memo is still the best way to provide formal communication throughout the office. In this lesson, we learn to follow the writing process for memos.
10. Guidelines for Using Instant and Text Messaging in the Workplace
Companies are embracing alternative means of communication to increase profits and aid in delivering messages. Mobile messaging policies for instant and text messaging should be established to aid employees in their daily use.
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Other chapters within the Technical Writing: Tutoring Solution course
- Technical Writing Basics: Tutoring Solution
- Elements of Prewriting: Tutoring Solution
- Writing Technical Documents: Tutoring Solution
- Technical Editing & Rewriting: Tutoring Solution
- Technical Document Characteristics: Tutoring Solution
- Usability Testing & Technical Writing: Tutoring Solution
- Informal Technical Reports: Tutoring Solution
- Formal Technical Reports: Tutoring Solution
- Business Reports and Proposals: Tutoring Solution
- Resumes & Cover Letters: Tutoring Solution
- Technical Instructions: Tutoring Solution
- Writing Technical Manuals: Tutoring Solution
- How to Write Proposals: Tutoring Solution