Ch 10: Technical Correspondence

About This Chapter

Watch video lessons to learn the best ways to prepare and use technical correspondence at work. These learning materials have been produced by experienced and informed instructors and include online self-assessments.

Technical Correspondence - Chapter Summary and Learning Objectives

In this series of lessons dedicated to types of technical correspondence, you'll see the pros and cons of using print and electronic communication styles at work. Common standards of letter writing, memo writing, and even instant message or text message writing are covered. You'll learn the process for writing effective correspondence as well as when to use certain kinds of written communication. At the end of this chapter, you should be able to:

  • List common kinds of workplace correspondence
  • Describe types of letters
  • Describe types of memos
  • Outline the process for preparing different kinds of correspondence
  • Discuss the benefits and risks in using various forms of correspondence

Video Objective
Types of Correspondence Describe various types of correspondence, from memos to letters, instant messages, email messages and text messages.
Types of Letters Describe the characteristics of letters written for specific purposes, such as complaints, confirmation, claims, sales, thank you and congratulations.
Letter Components Identify the eight parts of a letter.
Following the Writing Process for Letters Explain the typical steps required for writing a letter.
Using Electronic Channels of Communication: Strengths and Weaknesses Identify the pros and cons of using one form of communication (electronic) over another (print).
Emails: Purpose, Content & Structure Identify the typical parts of an email; describe the types of messages sent by email and for what reasons.
Writing Effective Emails in the Workplace: Formality, Content, Language and Format Outline the generally accepted standards of writing and receiving email messages at work.
Memos: Purpose, Content & Structure Describe the typical format of a memo, and discuss reasons for sending memos.
Types of Memos Identify common types of memos, from directive to status reports, field reports, meeting minutes, and more.
Following the Writing Process for Memos Explain the usual steps required for writing a memo.
Guidelines for Using Instant and Text Messaging in the Workplace Articulate common standards for sending and receiving instant and text messages in an employment setting.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken
More Exams
There are even more practice exams available in Technical Correspondence.

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