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Ch 11: Technical Writing in Business Correspondence

About This Chapter

Check out this chapter to examine content on the major types of business correspondence. You will get to assess your understanding of the key points by taking the practice quizzes that correspond with each lesson.

Technical Writing in Business Correspondence - Chapter Summary and Learning Objectives

There are a number of prevalent types of correspondence that dominate the business world. The fun video lessons in this chapter effectively cover these types and how they should look before being delivered. A video lesson only requires about five minutes to watch. You'll learn about the following while you're on this chapter:

  • The numerous kinds of business letters
  • What the key components of a business letter are
  • General guidelines regarding texting for work purposes
  • The various memo types
  • The benefits and drawbacks of electronic communication

Video Objective
Comparing Types of Business Correspondence Explore how the various business correspondence types are different.
Types of Business Letters Become aware of the several business letter types.
Components of a Business Letter Discover the major parts that make a business letter complete.
Following the Writing Process for Letters Learn about the steps of the writing process when it comes to letters.
Using Electronic Channels of Communication: Strengths and Weaknesses Explore the pros and cons of using electronic channels such as text and email.
Purpose, Content & Structure of Emails Get a solid understanding of an email's major elements.
Writing Effective Emails in the Workplace: Formality, Content, Language and Format Study how to properly write work emails.
Purpose, Content & Structure of Memos Examine the structure that memos have and their purpose.
Types of Memos Find out about the variety of memo kinds that are used.
Following the Writing Process for Memos Discover the components of the memo writing process.
Guidelines for Using Instant and Text Messaging in the Workplace Understand the protocol followed regarding texting and instant messaging for business communication.

7 Lessons in Chapter 11: Technical Writing in Business Correspondence
Test your knowledge with a 30-question chapter practice test
Comparing Types of Business Correspondence

1. Comparing Types of Business Correspondence

Just as you might expect, the varied needs of the business world mean that there are plenty of different types of correspondence available to be used, depending on the circumstances. This lesson compares types of business correspondence and explains when they should be used.

Components of a Business Letter

2. Components of a Business Letter

After viewing this lesson, you should be able to write a formal business letter that you can use to write official letters to businesses. This is also the type of letter you will write when you are sending out your resume to businesses.

Following the Writing Process for Letters

3. Following the Writing Process for Letters

Despite all of the ways we have to communicate today, business letters are still one of the bedrocks of how we communicate in the business world. In this lesson, we learn the writing process for business letters.

Purpose, Content & Structure of Emails

4. Purpose, Content & Structure of Emails

Emails are perhaps the most ubiquitous form of business communication today. In this lesson, you'll learn about the purpose, content, and structure of emails in a business context. A short quiz follows.

Purpose, Content & Structure of Memos

5. Purpose, Content & Structure of Memos

One of the most prevalent internal business documents produced by an organization is the memo. In this lesson, you'll examine the purpose of a memo, its typical content and its structure. A short quiz follows.

Types of Memos

6. Types of Memos

Memos are one of the most common documents produced for internal organizational communications because of their versatility. In this lesson, you'll learn about different types of memos. A short quiz follows.

Following the Writing Process for Memos

7. Following the Writing Process for Memos

Writing memos may not be as common as it was before e-mail, but a memo is still the best way to provide formal communication throughout the office. In this lesson, we learn to follow the writing process for memos.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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