Ch 4: The Importance of Effective Listening

About This Chapter

Learn about the significance of effective listening by viewing video lessons on the stages of listening, how it's used in the workplace, and how gender and culture affect listening. Each lesson has a video transcript which allows you to easily recognize key vocabulary words.

The Importance of Effective Listening - Chapter Summary and Learning Objectives

Effective listening is a key component of successful communication. In this chapter, you will learn about the importance of effective listening, how it happens in different steps and how each step is defined. You will also learn additional information, such as what it means to be an effective listener and obstacles to effective listening in the workplace. Once you have finished watching your lessons, you can take short quizzes to evaluate your learning. This chapter will teach you:

  • How to recognize the various phases of communication
  • How to identify challenges to effective listening
  • The techniques that are used for effective listening in the workplace
  • The impact of culture and gender on listening

Video Objective
Stages of Listening: Definitions & Process Classify the stages of listening.
Effective Listening: Definition & Obstacles Define effective listening and identify obstacles to it.
What Is Effective Listening in the Workplace? - Definition, Techniques & Barriers Discover the best techniques for effective listening at work along with barriers.
The Role of Culture & Gender in Listening Identify how culture and gender influence listening.

5 Lessons in Chapter 4: The Importance of Effective Listening
Test your knowledge with a 30-question chapter practice test
Stages of Listening: Definitions & Process

1. Stages of Listening: Definitions & Process

What does listening entail? There's more to it than meets the... ear. In this lesson, explore the five stages of listening and test your understanding, and listening, with a brief quiz.

Effective Listening: Definition & Obstacles

2. Effective Listening: Definition & Obstacles

It seems counterintuitive that a public speaker should focus on effective listening. However, a good public speaker must know a few things about his audience in order to effectively communicate his message.

What Is Effective Listening in the Workplace? - Definition, Techniques & Barriers

3. What Is Effective Listening in the Workplace? - Definition, Techniques & Barriers

Effective listening skills allow individuals to retain information by showing interest, listening and providing feedback to the other party in the communication exchange. There are specific techniques that will help individuals overcome listening barriers.

What Is Active Listening? - Techniques, Definition & Examples

4. What Is Active Listening? - Techniques, Definition & Examples

Have you ever felt that you had been heard but not understood? If so, chances are that the person you were talking with was not actively listening.This lesson defines active listening and provides specific techniques that can be used.

The Role of Culture & Gender in Listening

5. The Role of Culture & Gender in Listening

Are women better listeners than men? Does culture affect how you listen? In this lesson, we'll look at the listening styles of men and women, as well as those found in the East and the West.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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