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Ch 9: The Process of Conflict Management

About This Chapter

Take a look at these short and engaging video lessons that were put together by our subject-matter experts. They will help you to learn about the process of conflict management and its different stages, as well as the different approaches to conflict management.

The Process of Conflict Management - Chapter Summary and Learning Objectives

Have you ever wondered how you can minimize conflict with those around you? In this chapter, you'll gain an understanding of the conflict management process. The video lessons will teach you about positive and negative conflict, how conflict is resolved within different groups, how reactions to conflict differ across cultures, and the meaning of conflict management.

Our videos, featuring fun graphics and clear examples, come with multiple-choice quizzes that check your understanding of the material. You can study the lesson transcripts and contact an instructor about any questions you have. After completing these lessons, you should be able to identify:

  • The stages of the conflict process
  • How positive and negative conflict differ from each other
  • Strategies for resolving conflict
  • The role that culture plays in responding to conflict
  • Dissimilarities between verbal aggressiveness and argumentativeness

VideoObjective
What is the Conflict Process? - Definition and Stages Explore the steps involved in the conflict process.
Comparing Positive and Negative Conflict Evaluate similarities and differences between positive and negative conflict.
Conflict Resolution: Managing Conflict in OrganizationsAnalyze how conflict is managed within organizations.
Cultural Differences in Conflict Responses See how various cultures respond to and deal with conflict.
What is Conflict Management? - Definition, Styles & Strategies Learn how to define and identify the different types of conflict management.
Comparing Verbal Aggressiveness & Argumentativeness Take a look at how verbal aggressiveness differs from argumentativeness.

6 Lessons in Chapter 9: The Process of Conflict Management
Test your knowledge with a 30-question chapter practice test
What is the Conflict Process? - Definition and Stages

1. What is the Conflict Process? - Definition and Stages

The conflict process deals with five steps that help alleviate disagreement, problems or fighting within organizations. The five steps are potential opposition or incompatibility, cognition and personalization, intentions, behavior and outcomes.

Comparing Positive & Negative Conflict

2. Comparing Positive & Negative Conflict

Conflict is always going to be a part of our lives, but that doesn't mean it always has to be negative. Explore the differences between negative and positive conflict, and test your understanding with a brief quiz.

Comparing Verbal Aggressiveness & Argumentativeness

3. Comparing Verbal Aggressiveness & Argumentativeness

We all know people who like to argue. But, there are different types of arguers. In this lesson, explore two of the common personalities of argument-driven people and test your understanding with a brief quiz.

Cultural Differences in Conflict Responses

4. Cultural Differences in Conflict Responses

If you've ever had a disagreement with someone, you know how much of a challenge it can be to resolve it. But what if you had completely different cultural practices? This lesson shows some of those differences.

What Is Conflict Management? - Definition, Styles & Strategies

5. What Is Conflict Management? - Definition, Styles & Strategies

Wherever there are people, there always will be conflict. Managers have to deal with conflict in the workplace every day. Conflict management is the ability to be able to identify and handle conflicts sensibly, fairly, and efficiently.

Conflict Resolution: Managing Conflict in Organizations

6. Conflict Resolution: Managing Conflict in Organizations

Conflict can be solved in many ways. This lesson provides an overview of the different types of conflict resolution strategies, including avoidance, accommodation, competition, compromise, and collaboration.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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