About This Chapter
The Supervisor & Conflict Management - Chapter Summary
This online corporate training chapter examines the role of supervisors in conflict management. The chapter's engaging video lessons can help your supervisors learn or review basic concepts related to workplace conflict perspectives, team conflict management, employee intervention, managerial communication and much more.
Our lessons come with short quizzes that can help your supervisors retain the topics they study. You can have your supervisors review these lessons whenever they have free time, and our instructors will be happy to answer any questions they may have about the material.
How It Helps
- Discusses key managerial concepts: Lessons cover concepts that are essential for managerial communication, employee intervention and conflict management.
- Influences employees: The chapter offers insight into ways that managers can positively influence their employees.
- Improves management skills: Managers who complete the chapter will be able to more effectively manage team conflicts and personnel issues in the workplace
By the end of the chapter, your supervisors should be able to:
- Compare types of workplace conflict
- Recognize and manage team conflicts
- Positively influence employees
- Be a positive influence in office environments
- Use methods for employee intervention
- Explain important managerial communication concepts
- Mitigate personnel issues in virtual environments
1. Defining Workplace Conflict: Types and Perspectives
When conflict develops within an organization, there are different ways that managers can handle issues. The three different perspectives regarding conflict are traditional, interactionalist and managed conflict.
2. The Leader's Role in Recognizing & Managing Team Conflict
In this lesson, you will gain a brief overview of the leader's role in recognizing and managing team conflict. You will also gain an understanding of the hands-off approach to solving conflict and the risks of using compromise as conflict resolution tool.
3. How Managers Can Positively Influence Employees
Managers have a significant influence on employees' experiences at work. In this lesson, learn specific strategies managers can employ to positively influence their direct reports.
4. How to Be a Positive Influence in the Workplace
Being positive in the workplace is more than just trying to be optimistic when you're at work. In this lesson, you'll learn important steps to being a positive influence as well as the five specific styles of influence.
5. Employee Intervention: Methods and Application
At times, a manager must intervene with an employee to ensure that the employee stays on track and acts in the best interest of the company. There is more than one way to intervene, and we will address these methods in this lesson.
6. Managerial Communication
This lesson discusses the role of communication for management by detailing the various functions it facilitates. Why do managers need to be able to communicate well? What are the challenges in that process?
7. Mitigating Personnel Issues in a Virtual Environment
Virtual environments can pose a challenge when addressing personnel issues. Although a manager may be separated from employees physically, written communication can effectively accomplish the job of coaching, reprimanding, and resolving personnel issues.
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