Ch 3: Types & Components of Communication for Pharmacists

About This Chapter

Communication is a basic skill that is not only important in all professional environments, including pharmacies. This chapter was put together to offer pharmacists a quick and effective way to discover the different types and components of communication.

Types & Components of Communication for Pharmacists - Chapter Summary

These lessons were assembled by our professional and expert instructors to provide pharmacists with information that can improve their communication skills. Have your employees review these lessons to learn more about the following:

  • Types of communication
  • Persuasive communication techniques
  • Immediacy in communication
  • The five stages of change model
  • Gaining and resistance strategies

Every lesson in this chapter is paired with a brief quiz that is made to test pharmacists on what they have just learned. For the topics that they do not understand and they need more work on, they can return to the lessons to improve their understanding of the material. The resources in this chapter can be reviewed as many times as your employees need. Once they complete every lesson, a chapter exam can be taken to assess knowledge before moving forward to other subjects.

How It Helps

  • Increases foundation skills: Pharmacists who take advantage of these lessons can ultimately improve their communication skills.
  • Promotes empathy: When pharmacists apply the material taught in this chapter, they will be empathetic to others when communicating.
  • Improves reputation: The chapter will help pharmacists to boost their personal reputation with customers and also the reputation of the business with excellent communication skills.

Skills Covered

Pharmacists will be able to do the following by the end of the chapter:

  • Identify the different types of communication, such as formal and non-verbal
  • Recognize the techniques used for persuasive communication
  • Understand the concepts behind immediacy in communication
  • Describe the 5 stages of change model
  • Detail the strategies behind compliance gaining and resistance

6 Lessons in Chapter 3: Types & Components of Communication for Pharmacists
Test your knowledge with a 30-question chapter practice test
Types of Communication: Formal, Informal, Grapevine, Verbal & Non-Verbal

1. Types of Communication: Formal, Informal, Grapevine, Verbal & Non-Verbal

Communication is essential for success in any business, and the type of communication will vary given the circumstances and business needs. In this lesson, you'll learn about verbal, non-verbal, formal, informal and grapevine communication.

Persuasive Communication: Theories, Skills & Techniques

2. Persuasive Communication: Theories, Skills & Techniques

Persuasive communication can be an effective way to change the minds and behaviors of those with whom you disagree. In this lesson, you'll learn about cognitive dissonance theory and the rational model of persuasion and how to apply them.

Practical Application: Using Persuasive Communication Techniques

3. Practical Application: Using Persuasive Communication Techniques

Persuasive communication is all about working to change someone's mind. In this activity, you'll read a fictional sales scenario and analyze it for potential persuasive techniques that could be used.

Immediacy in Communication: Definition & Concept

4. Immediacy in Communication: Definition & Concept

An important component of communication is often signaling a positive desire and willingness to communicate. In this lesson, you'll learn about immediacy in communication and some related concepts.

5 Stages of Change Model

5. 5 Stages of Change Model

This lesson goes over the five stages of change model, explaining who created the model, defining each of the five stages, and explaining the sixth stage that may occur.

Compliance Gaining & Resistance Strategies

6. Compliance Gaining & Resistance Strategies

Sometimes you just really need people to work with you. Sometimes, you need their compliance. In this lesson, explore compliance gaining and resisting, and test your understanding with a brief quiz.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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