About This Chapter
Types of Organizational Communication - Chapter Summary
Our helpful chapter outlines different types of organizational communication. Topics include the different types of communication channels used in an organization and the definition of the strategic communication imperative. Take your time as you review these lessons, and feel free to use the video tabs feature to quickly navigate any video lesson. To make sure you've understood what you've learned, take the short quiz following each lesson. After reviewing this chapter, you should be able to:
- Give examples of internal communication as it's used in business
- Explain successful external communication strategies
- Define horizontal communication
- Detail the advantages and disadvantages of downward communication
- Provide an explanation for upward communication
- Compare formal communication networks and the grapevine
- Discuss cultural perceptions of communication in organizations
- Outline the different types of computer-mediated communication
1. Organizational Communication
If you've ever had a job, you likely understand that there are different ways to communicate with colleagues and employers. This lesson describes the role of organizational communication in the workplace while defining terms such as downward, upward, horizontal and informal communication.
2. Communication Channels in an Organization: Types, Definition & Examples
Communication is vital to any organization. In this lesson, you'll learn about communication channels in an organization, what they are, and the various types. You'll also have an opportunity to take a short quiz after the lesson.
3. The Strategic Communication Imperative in Organizations
In this lesson, we will discuss the strategic communication imperative and the way it is utilized by organizations in both internal and external groups to help fulfill organizational missions and long-term goals.
4. Internal Communication in an Organization: Definition, Strategies & Examples
Communication is essential for organizational success. In this lesson, you'll learn about internal communication and strategies used for effective internal communication.
5. What Is External Communication in Business? - Definition, Strategies & Examples
Businesses communicate with the outside world in many different ways. In this lesson, you'll learn about how businesses communicate with their environment and be given some examples. A short quiz follows the lesson.
6. Horizontal Communication: Definition, Advantages, Disadvantages & Examples
Horizontal communication is an important means of organizational communication. In this lesson, you'll learn about its advantages and disadvantages. You'll also have a chance to take a short quiz after the lesson.
7. Downward Communication: Definition, Advantages & Disadvantages
Communication can flow down, up and laterally in an organization. In this lesson, you'll learn about downward communication, including some of its advantages and disadvantages. A short quiz follows the lesson.
8. Upward Communication: Definition, Advantages, Disadvantages & Examples
In this lesson, we will discuss what upward communication is and how it's used in the workplace. We'll also go over the advantages and disadvantages of upward communication.
9. Formal Communication Networks vs. the Grapevine: Definition & Contrast
Formal communication networks consist of centralized and decentralized channels, while the grapevine is an informal network. In this lesson, you'll learn how most organizational communication happens using an informal network due to friends, usage and efficiency.
10. Cultural Perceptions of Communication in Organizations: Low Context and High Context
Cultures have different perspectives regarding how to communicate. That doesn't necessarily mean words or phrases but the format or structure to that communication. Some are specific and pointed while others believe there is an inherent understanding present. We will discuss this issue here.
11. Computer-Mediated Communication in Organizations: Definition, Types & Advantages
Computer-mediated communication in organizations has both disadvantages and advantages in employee productivity. Technology can aid in the quality and speed of communication, but it can also create new problems with business etiquette issues.
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Other chapters within the Business 323: Organizational Theory course
- Introduction to Organizational Theory
- History of Organizational Theory & Master Theorists
- Types of Organizational Structures
- Power in Organizations
- Managing Conflict in Organizations
- Understanding Leadership in Organizations
- Organizational Decision Making
- Managing Organizational Environments
- Organizational Performance & Recognizing the Need for Change
- Required Assignment for Business 323
- Studying for Business 323