About This Chapter
Types of Team Conflict at Work - Chapter Summary
These brief videos help to build awareness of types of conflict and their impact on productivity and relationships. Whether you assign the videos to individual employees as part of their individual training programs or screen them together as a team-building event, your employees will get a healthy dose of knowledge to inoculate against negative conflict. Here they will learn about:
- Types of workplace conflict
- How conflict arises
- Dysfunctional and functional conflict
The lessons in this chapter use engaging instructors and videos to describe conflict and help your employees develop an understanding of its impact. You can ensure your employees understand these core concepts by having them complete the chapter exam and discussing the lessons as a team.
How It Helps
- Increases awareness: Managers and employees both learn to identify conflict and assign real values to its impact on workplace productivity and morale.
- Enhances relationships: Understanding conflict as an inevitable part of human interaction and applying objective analysis of conflict will help employees foster positive interactions despite disagreements.
- Reinforces teams: Individuals who understand conflict make for a great foundation to the team structure.
By the end of this chapter, employees will be able to:
- Define and discuss forms of conflict at work
- Explain how conflict comes about within the work environment
- Distinguish between conflict which supports healthy change and that which does not
1. Defining Workplace Conflict: Types and Perspectives
When conflict develops within an organization, there are different ways that managers can handle issues. The three different perspectives regarding conflict are traditional, interactionalist and managed conflict.
2. Team Conflict and the Work Process
Conflict is inevitable in groups, which is why managers must understand it. In this lesson you will learn about the reasons why teams may encounter conflict while working together.
3. Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation
Though usually people think of it as a bad thing, conflict can be a positive occurrence within an organization to bring about change. Two types of conflict are dysfunctional (negative conflict) and functional conflict (positive conflict).
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