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Ch 1: Types of Team Conflict at Work

About This Chapter

Before your employees can actively discourage and resolve interpersonal conflict, they need to understand conflict and its effects on the organization. Include this chapter in your corporate training program to help employees comprehend types of conflict in the workplace.

Types of Team Conflict at Work - Chapter Summary

These brief videos help to build awareness of types of conflict and their impact on productivity and relationships. Whether you assign the videos to individual employees as part of their individual training programs or screen them together as a team-building event, your employees will get a healthy dose of knowledge to inoculate against negative conflict. Here they will learn about:

  • Types of workplace conflict
  • How conflict arises
  • Dysfunctional and functional conflict

The lessons in this chapter use engaging instructors and videos to describe conflict and help your employees develop an understanding of its impact. You can ensure your employees understand these core concepts by having them complete the chapter exam and discussing the lessons as a team.

How It Helps

  • Increases awareness: Managers and employees both learn to identify conflict and assign real values to its impact on workplace productivity and morale.
  • Enhances relationships: Understanding conflict as an inevitable part of human interaction and applying objective analysis of conflict will help employees foster positive interactions despite disagreements.
  • Reinforces teams: Individuals who understand conflict make for a great foundation to the team structure.

Skills Covered

By the end of this chapter, employees will be able to:

  • Define and discuss forms of conflict at work
  • Explain how conflict comes about within the work environment
  • Distinguish between conflict which supports healthy change and that which does not

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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Other Chapters

Other chapters within the Resolving Work Conflict as a Team course

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